Customer Service Medical

Dr Jeetendra Panda, B.A.M.S (Sambalpur University) & Diploma in Pharmacy

India Cell Number: +91-965*******

E-mail: ****************@*****.***

SEEKING MIDDLE LEVEL MANAMGEMET POSTION:

SPA/Wellness Centre/Healthcare/Clinical/Pharmaceutical/Pharmacovigilance

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. Enriching Healthcare experience of 14+ years with extensive experience

in Ayurvedic Hospital, Wellness Centre, SPA, Research and

Pharmaceuticals & Pharmacovigilance.

. Good Working Knowledge of Clinical Documentation

. Speciality in guide research work and health care services

. Experience in Hospital Administration.

. Experience is Wellness Centre and Spa Administration & Training for

Ayurvedic therapist.

. Worked in 24*7 support service for emergency treatment with help of

Allopathic Medicine.

. Last worked as a Spa & Meditation Specialist at Maikhao Dream Villa

Resort & Spa, Phuket, Thailand.

. Lead teams of support staff in hospital.

. Good experience in Drug & Safety Pharmacovigilance like Triage

(Intake).

. Flexible, adaptable and well balanced with in-house and deputed

hospital environments.

. Effective communicator with excellent relationship building &

interpersonal skills.

AREAS OF EXPERTISE

- Ayurvedic Practice in Hospital & SPA - SPA

Management

- Clinical Documentation - General Practice

in Allopathic

- Pharmaceutical Management - Hospital

Administration

- Pharmacovigilance

COMPUTER SKILLS

- Computer Basics - MS Word, MS Excel, MS PowerPoint, Adobe Photoshop.

MEDICAL SKILLS

Treatment Skills In Ayurveda DHARA, PIZIHICHILI, ABHYANGHAM, PINDA-SVEDA

(like NAVARA-KIZI, PODI-KIZI etc.),

SIRO-VASTI, VAMANA & VARACHANA for

laxative, Vasti (Enima), PICHU,

UDVARTHANAM, MUKHALEPAM, SIRO LEPAM, etc.

Treatment Skills In General Medicine, General Surgery,

Allopathic Pediatrics, Orthopedics, Dermatology, ENT &

Dental.

Experience History

10th Sep 2014 - 7th Jan 2015 Maikhao Dream Villa & Resort & Spa,

Phuket, Thailand.

28th May 2012 - 28th Aug 2014 Tata Consultancy Services

Dec'07 - 25th May 2012 Arya Vaidya Chikishtalayam & Research

Institute, Coimbatore,

Aug'01- Nov'07 Private Practitioner

Jul'00 - Jul'01 Govt. Ayurvedic Medical College

and District Head Quarter Hospital

Experience in SPA Wellness Centre Administration & Training Ayurvedic

Therapist

10th Sep 2014 - 7th Jan 2015 Maikhao Dream Villa & Resort &

Spa, Phuket, Thailand.

Designation / Role: Spa & Meditation Specialist

> Total Wellness Center and Spa activities with supervision of all

phases of daily operations

> Specifically uncharged of scheduling treatments and overseeing

recreational activities

> Staff supervision and training, oversaw employees, improved employee

relations and increasing revenues

> Competent in transforming effective marketing strategies in wellness

center based on customer specifications, which

resulted to development of organizational revenue.

> Sharp-minded and detail-oriented, with proven ability to comprehend

and formulate new concepts quickly.

> Improving customer service, customer loyalty, and company

profitability.

> Control to all financial aspects of the wellness center and spa

business, including prices setting, monthly expense budgeting,

advertising and promotions, ordering, bank transactions management,

balancing, as well as credit card merchant account setup and

maintenance.

> Ensured stock availability by ordering supplies and retail product for

the SPA.

> Oversee the sales and services of beauty products, specializing in

Ayurveda Panchakarma Wellness Center

> Strategy planning, Revenue generation, SOP and P/L etc.

> Trained to our Ayurvedic Therapist.

> Successfully enhanced retail product annual sales.

IT INDUSTRY EXPERIENCE

28th May 2012 - 28th Aug 2014

Tata Consultancy Services, Pune.

Designation / Role: Business Process Lead in Drug & Safety (Case Intake

Process, Amgen Client)

This role involves:

> Well versed with Argus 5.1 (safety database), Enterprise Imaging and

IRPC.

> Well versed with Medical Dictionary for Regulatory Activities (MedDRA)

Version 16.0

> Receive, triage and reviewing the pharmacovigilance data from various

sources on time, and quality standards. Perform booking-in, event

identification, medical coding and routing the case to the appropriate

vendor.

> Prioritizing daily cases as per regulatory guidelines based on the

serious criteria, which help the process team for submitting the cases

to the client, regulatory authorities, FDA as per the timelines.

> Performing quality check for spontaneous, solicited, clinical trial

and literature cases.

> Provide regular status reports on work completion to Management.

> Assigning the cases (WFM) to the associates from the workflow.

> Capturing the information obtained from the EI onto the respective

tabs in the IRPC.

> Generating queries pertaining to the cases and performing the replay

received for the respective cases in priority and ensuring the reports

are sent to the customers within the assigned deadlines.

HOSPITAL INDUSTRY EXPERIENCE

Dec' 07 - May'12 Medical Officer, The Arya Vaidya Chikishtalayam &

Research Institute, Coimbatore

Designation / Role: Medical Officer

This role involves:

> To render specialist health care services in the discipline, to the

patients attending the hospital.

> Provide consultation to the patients and refer any specific treatment

that may be required.

> Attend in-house patients, discuss their problems to ease them a

comfort feeling.

> Make sure each in-house patient gets treated individually with utmost

care.

> Provide 24 7 on call support to patients at emergencies.

> Technically supervise the clinical duties of the Ayurvedic physicians

under training.

> To conduct and guide research work in the specialty.

> Discuss different diseases and corresponding treatments with the

Ayurvedic physicians under training and the research scholars.

> To perform administrative duties in running the

hospital/dispensary/units

> Maintain the stock in a timely manner to make sure the necessary

amenities are available for daily activities and for emergency

services.

> Verify the register and keep a record of the facilities available.

> Participate in the institutional growth by providing constructive

suggestions to the management from time to time to improve the

facility.

> Any other duties that may be assigned by the departmental head

(Director of the institutes).

> Did Clinical documentation while in Coimbatore.

Deputed from The Arya Vaidya Chikishtalayam & Research Institute,

Coimbatore

> Worked as a deputed doctor at our Ayurvedic SPA, Angsana Oasis Spa &

Resort (Branch of Banyan Tree Hotels & Resorts, Singapore), at

Bangaluru, Karnataka (From 01-JUL-2008 to 15-JAN-2011),

> Worked as a deputed doctor Kedarmal Memorial Charitable Ayurvedic

Hospital, Tezpur, Assam as a Senior Medical Officer (From 22-JAN-2011

to 25-MAY-2012)

> Worked as a deputed doctor at our Ayurvedic SPA, Aamby Valley city at

Lonavala, Maharashtra, Taj groups of hotel at Madurai, Tamil Nadu,

Varkal, Kerala, Duke Retreat at Khandala, Maharashtra.

> Given training to our Ayurvedic Therapists.

Treatments:

> Rheumatologic Diseases, Musculoskeletal Disorders, Autoimmune

Disorders, Neurological disorders, Dermatological diseases,

Gastrointestinal / Urological / Gynaecological Problems, Jaundice,

Sleeplessness, Migraine etc.

> Practice in Ayurvedic General Medicine, Paediatrics, Orthopaedics,

Dermatology, Dental & ENT.

> Pharmaceutical Management

Aug' 01 - Nov'07 Private Practitioner, Bhanjanagar

Designation / Role: Private Practitioner

This role involves:

> Practice in Allopathic like General Medicine & Pharmaceutical

Management.

Jul'00 - Jul'01 Govt. Ayurvedic Medical College

and Hospital, Bolangir

Designation / Role: Intern

Job profile and responsibilities:

> One Internship in the Government Medical College and Hospital to learn

different medical aspects.

Academic Background

> Bachelor of Ayurveda Medicine and Surgery (B.A.M.S) With Distinction

from Sambalpur University, Orissa, India.

> Diploma in Pharmacy from Institution of Pharmaceutical Science &

Technology, Orissa, India.

Personal Dossier

Present Location : Bhubaneswar, India

Date of Birth : 03rd Apr 1975

Passport No : F4615730

Passport Issue Date : 14-SEP-2005

Passport Expiry Date : 13-SEP-2015

Permanent Address : VIM 624, Sailashree Vihar, Chandrashakerpur,

Bhubaneswar, Odisha, India.

Bhubaneswar,

Odisha, India. Dr.

Jeetendra Panda

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