Customer Service Sales

ALICIA BROWN-MITCHELL

**** **** **. #***

Plano, Texas 75025

*****************@*****.*** Cell: 214-766-

6899

OBJECTIVE

To obtain a position with an organization that will utilize my extensive

experience and success.

OVERVIEW

. Tenacious, results-oriented professional with a strong work ethic,

positive attitude and superb attention to details.

. Proven record in increasing sales, profits and customer satisfaction

within various industries.

. Outstanding rapport and communication with people from diverse

backgrounds (including C-levels).

. Excellent skills in organizing, planning, coordinating and problem-

solving.

. Flexible/adaptable; rapidly assimilate new products, services and

procedures.

. Proficient in written Spanish.

AREAS OF EXPERTISE

Building and Retaining Teams

Customer Service and Satisfaction

Business Development (new and existing)

Project Management (start to completion)

Retail Operations Management

Training and Developing Personnel

Creating and Implementing Programs

Sales and Margin Improvements

Cost Reduction Strategies

Compliance with Policies, Contracts and Regulations

EXPERIENCE

Red Fox IT - Altamonte Springs, FL

2013 - Present

[Company provides services in the areas of CCTV, Access Controls and

Network Infrastructure]

Director of Operations and Business Development

. Drive revenue growth through faster implementations of new clients.

. Drive best practices, higher levels of consistency and overall quality of

work.

. Demonstrate strong and effective leadership and direct-report coaching

skills in leading the team of Directors and Managers to maximize

performance management

. Execute operating plans for each functional area, especially

Administration and Premium Accounting

. Play key role in strategy and plan implementation.

. Oversee management audits of key third party residents

. Provide leadership input on a broad range of strategic, operational, and

financial issues

ACTIONLINK - Altamonte Springs, FL (Virtual Office)

2012 - 2013

[Company performs promotions/sales for different manufacturers in retail

environment]

Southeast Region District Sales Manager

. Newly created position entails extensive travel throughout the U.S.

. Recruit, hire, train, schedule, coach/counsel, manage and evaluate 400+

representatives in the Southeast Region (FL, GA, MS, AL, LA, NC, SC, TN,

AR, Puerto Rico, Virgin Islands).

. Clients include Microsoft; Samsung; LG; Panasonic; Intel; Symantec;

Norton; Canon; Sears; Home Depot; and Best Buy.

. Conduct training of products and sales techniques in group and webinar

settings.

. Handle payroll; expense report approvals; and preparation of

daily/weekly/monthly/ quarterly reports.

Accomplishments:

. Meet service levels per contracts to ensure customer satisfaction and

repeat business.

. Successful in building and retention of a core team of strong performers.

. Selected to conduct all pilot projects for ActionLink in order to

determine viability and adoption for use company-wide.

RATNER COMPANIES - Apopka, FL

2010 - 2012

District Manager

. Managing stylist responsible for customer service/satisfaction, front-end

operations and employee performance/morale.

. Served on special taskforce charged with turning around underperforming

stores. Trained CSRs and managers in 5 struggling stores.

. Functioned as Marketing Lead for District which covered 16 stores in the

North Florida Region.

Accomplishments:

. Within first year of employment, responsible for P&L budgets of $2.8M, 9

stores, 6 assistant managers and 108 stylists.

. With all stores, reduced staff turnover by 20% (a company record) due to

success of employee-development and morale-building programs.

PREVIOUS POSITIONS AND COMPANIES include:

Prior to 2009

Consultant / Contractor (Impact Innovations)

. Served as PMO Project Manager to establish guidelines and monitor

projects for this technology consulting company.

. Managed network infrastructure project during merger of Frontier

Communications and Citizen's Telecommunication.

. Managed software development projects for American Airlines, Expedia,

Orbitz and Sabre.

Director of Business Development and Project Management (Evolving

Technologies)

. Established project management guidelines for PMO (Project Management

Office).

Management Associate IV (Lucent Technologies)

. Began as System Administrator, promoted to Account Manager and then

became Project Manager.

Director of Sales (Creative Leadership Adventures)

. Responsibilities for this new business that provided sales and marketing

for small to medium sized U.S. businesses in diverse fields entailed

developing and implementing sales and marketing strategies.

EDUCATION

UNIVERSITY OF SAN FRANCISCO - 103 credits for B.S. in Organizational

Behavior/Telecommunications

VARIOUS SEMINARS/TRAINING include customer service; sales strategies;

leadership; project management; inventory control; loss prevention; time

management; performance assessment; and product knowledge.

Contact this candidate