Manager Management

Joe Shepherd

*** ***** ****** ****** *********,

VA. 22664

***-***-***** ***-***-0564C

***********@*****.***

TELECOMMUNICATIONS OPTIMIZATION ( COMPETITIVE ANALYSIS ( NEW BUSINESS

INITIATIVES

Solution driven leader successfully developing new strategies and re-

calibrating operations achieving an increase of 25% in profits.

Accomplished, Results-Driven and Seasoned Business Leader leveraging proven

strengths in the development, launch, and management of process

improvements, performance excellence, business support and business

development. Senior Manager with 25 years experience in telecommunication

with a track record of success directing, coordinating and implementing

cross functions of process improvement initiatives and Disaster Recovery

planning in direct support of business objectives. Excellent project

management skills, adept at developing and integrating cost benefit

analysis, productivity management and continuous quality improvements.

Proven track record as Agent of Change who adds value through challenging

established practices and delivering creative solutions to complex business

problems. Key contributor with extensive experience in strategic thinking,

problem solving and communication. Polished, persuasive communicator and

negotiator; extensive experience working with and forming productive

working relationships with individuals from diverse backgrounds and at all

organizational levels.

Key Transferable Competencies

Forecasting Purchasing-Contract Business/Program

Resource Planning Management Development

Human Capital Management Cost Benefit Analysis

Performance Customer Relationship Process Improvement

Excellence Management Strategist

Marketing Analysis Cross Functional Team Budget / Financial

Leadership Management

Production Control Strategic Planning

Competitor Management

Product Logistics /

Development & Telecommunication

Management Management

Change Management

Increasing

Revenues

Key Contributions

> Catalyst for Company Growth: instrumental in directing audit of

all switch sites in the gulf coast region for assignment errors,

record errors, wiring issue, electrical issues and battery

plant. This consisted of 11 sites total and resulted in

recovery of $160,000 of heretofore lost revenue.,

> Cross Function Team Leadership: instrumental in Developing

Disaster Recovery Policies and Procedures for hurricanes across

entire company footprint. This included emergency materials,

emergency response team, vehicles, supplies, food, and met with

FEMA representatives in all cities;

> Performance Excellence Expert: with proven track record that

showcases abilities in spearheading initiatives and increasing

efficiencies; Streamlined process on installation and

maintenance procedures for customer installs to help reduce

duplicate and unnecessary truck rolls saving thousands of

dollars in employee cost and fuel;

> Senior Business Strategist: who successfully recalibrated and

utilized best practices to reinvigorate process flows company-

wide to enhance and drive growth and improve profits; Managed

and directed audit of all company cell phones and aircards for

350 employees across Nuvox Field Operations footprint; Created

and developed inventory control for equipment used in the NuVox

network and customer sites.

Professional Career Track

CenturyLink, Front Royal, Va.

start date 09/28/2011

Area Plant Supervisor

CenturyLink is a public company categorized under Telephone Communications

Services and located in Monroe, La.

o Area Plant Supervisor for the Bismarck, Mandan and Dickinson

market reporting to the Area Operations Manager for Network

Operations.

o Area Plant Supervision (hiring/staffing/technical training) of

all

Field Service Technicians, Special Service Technicians and Cable

Maintenance

Technicians.

o Managing, coordinating, and overseeing personnel from

CenturyLink,

and various telecommunication contractors to complete

site construction on all equipment and outside plant

construction.

o Managing and coordinating all administrative and technical

decisions

related to the Bismarck and Dickinson sites.

o Maintaining and providing feedback of the corporate inventory

for

all equipment within the Bismarck/Dickinson area.

o Maintaining and providing feedback of the corporate fleet within

the

coverage area.

Windstream, Greenville, South Carolina,

promoted 12/1999-12/31/2010 REGIONAL DIRECTOR of OPERATIONS

Windstream is a public company categorized under Telephone Communications

Services and located in Little Rock, AR.

Key Accomplishments:

o Regional Director reporting to the Vice President of Operations

for

this Southeast United States CLEC.

o Regional supervision (hiring/staffing/technical training) of

six

switch sites within the states of Florida, Alabama, Mississippi

and

Louisiana.

o Regional supervision of Switch Site Managers, Field Service

Managers, Switch Technicians, Field Service Technicians and

Switch

Administrative Assistants.

o Directing and coordinating the turning up and installation of

Lucent

5ESS switches and Siemens EWSD switches at various locations.

o Directing and coordinating Nuvox Communications Engineers and

all

building contractors for site construction to meet all deadlines

and

commitments in a timely manner.

o Directing and coordinating a Hurricane Disaster team.

o Directing and coordinating a Merger Team.

o Directing and coordinating Special projects.

o Maintaining and providing feedback of the corporate budget

within

area of responsibility.

o Maintaining and providing feedback of the corporate fleet within

area of responsibility.

o Maintaining and providing feedback of the corporate inventory

for

all equipment within area of responsibility.

o Project Manager for corporate process improvements for field

operations, develop and coordinate the roll out of new products

and services.

o Coordinate the development and process for the new data center

product. Manage construction and installation of equipment, data

cabinets, DS3 circuits, HVAC, electrical service and SAS70

compliance. Also direct customer site tours with complete

presentation of the facility with their IT and company leaders.

Windstream, Greenville, South Carolina

01-99-12-99

Switch Site Manager, New Orleans, La.

Key Accomplishments:

o Switch Site Manager for the New Orleans market reporting to the

Director of Operations and Engineering.

o Switch Site Supervision (hiring/staffing/technical training) of

a

Field Service Manager, Switch Technicians and Field Service

Technicians.

o Managing and coordinating the installation and turn up of 5ESS

switch within the site.

o Managing, coordinating, and overseeing personnel from Nuvox

Communications, Lucent and various building contractors to

complete

site construction on all equipment and building preparation.

o Managing and coordinating all administrative and technical

decisions

related to the New Orleans site.

o Managing and coordinating customer switch tours.

o Maintaining and providing feedback of the corporate inventory

for

all equipment within the switch site.

o Maintaining and providing feedback of the corporate fleet within

the

switch site.

Contact this candidate