Customer Service Manager

Location:

Posted:

February 24, 2015

DENICE J. STEWART

407-***-**** *** Keesamo Way Lake Mary, Florida 32746 ******@***.**.***

P ROFESSIONAL SUMMARY

A 20 Year highly resourceful professional with a job history reflecting a proven skill-set in areas of management,

marketing and client relations. Possessing a strong desire to succeed that is goal-oriented and results driven. Has

satisfactorily accomplished a solid educational background to facilitate her work history.

W ORK HISTORY

2007-2015 Axiom Trace, LLC Lake Mary, FL

Research Analyst /Assistant Manager

• Manage day to day operations of an investigative research agency

• Assist with developing new business, client retention and customer satisfaction

• Successfully maintains time sensitive client deadlines while working independent and reporting to superiors work

product in a timely manner

• Solely responsible for generated marketing material in several mediums to keep pace in a progressively changing

industry.

• Proficient working knowledge of industry specific proprietary search engines producing data for litigation support

1996-2005 Stewart Investigations & Recovery, Inc. Orlando, FL

General Manager

• Manage day to day operations of a private investigative/collection agency

• Assisted with the develop of new business, client retention and customer service satisfaction

• Investigated and assisted in all legal liability issues arising in regards to the agency

• Responsible for maintaining and filing all industry required paperwork by state regulatory body as well as observing all

state statutes that governed the industry.

• Shared responsibility for creating educational/training materials to facilitate the hiring and training of employees on

company policies and state statutes regulating licensures

• Solely responsible for generated marketing material in several mediums to keep pace in a progressively changing

industry.

1994–1996 Anne-Marie Bowen, Esq. Orlando, FL

P aralegal/ Legal assistant

• Duties included but were not limited to preparing all legal documents associated with her general practice

• Conducted legal research pertaining to individual case files

• Built and maintained relationships with clients, opposing counsel and court personnel

• Successfully worked litigation files with expedited deadlines

E DUCATION

1994 Rollin’s College Winter Park, FL

• Paralegal Degree/ Two year accelerated program

• Graduated with Honors

1990 University of Central Florida Orlando, FL

• B.A. in Journalism/ Communications-Public Relations Track