Customer Service Sales

Teearra Dinkins

Retail Sales Management

Newport News, VA

*******.*******@*****.*** - 757-***-****

Business Relationship Manager with versatile expertise in all aspects of Business financial development,

Store Management, and Employee Development. Also with a focus on Creating development training for new

employees, and customer service program for effective staff through their career. Coaches every employee

not only toward an individual goal but a company objective. Establishes positive environment that encourages

and promotes sales targets, and customer relations.

WORK EXPERIENCE

Business Relationship Manager

Wells Fargo - Newport News, VA - October 2013 to Present

Responsibilities

Customer service

Sales

Administrative

Cash Management

Operations

Accomplishments

Skills Used

Customer service

Sales

Administrative

Cash Management

Operations

Quality assurance

Sales Manager

Verizon Wireless - Newport News, VA - 2011 to 2013

Supervise employees and cross train employees

• Contributed to an 216% sales increase of new accounts, products and services

•Business to Business sales

• Quality Assurance

• Train new employees, and Coach employees to effectively produce results.

District Manager

Flextronics - Norfolk, VA - December 2006 to August 2011

Manage a high volume workload within deadline-driven environment, while increasing sales by 182%

Create schedules, coaches, and assist with the development of new and existing sales reps.

Train new hires, and hire and maintain sales force

Manage 18-26 employees

Reduce company loses by 1.2 million

Handle local Hr issues aligned with corporate Hr guidelines and processes

EDUCATION

Business Adminstration

Thomas Nelson community college - Hampton, VA

2012 to 2014

SKILLS

An Experienced leader with the ability to initiate/mange cross functional teams Critical thinker, decision-

maker and problem solver Strong Analytical, Planning and Organization Skills Successful with establishing

productive work relationships internal and external Conflict Resolution Adaptability Management: training,

leading, counseling, and delegating abilities, Quality Assurance

ADDITIONAL INFORMATION

Competencies

Effectively lead by being a mentor to my employees and leading by example to gain employee buy in.

An Experience manager with the ability to initiate/mange cross functional teams to create results

Created numerous trainings to develop staff, and enhance business culture

Expertise in Administrative directive role that built fundamental assets that assisted workplace

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