Information Technology Manager

CHER TAM

**** ***** ********* *** ******* IL ****6 ***.****@*****.*** 309-***-****

TECHNICAL SKILLS

• Imaging Systems: X-image, Dell Kace, Macrium Reflect

• Ticketing Systems: iSupport, Footprints

• Remote Services: Go to Assist, MSTSC, Splashtop, Citrix, Cord, VPN, Team Viewer

• Firewalls: ACL, ISA Server, IPS, HBSS, HIPS, Symantec Enterprise, Alcatel Switches and Routers

• Microsoft: Windows XP, Vista, 7, 8, Office Suite, Office and Exchange 365, Security Essentials

• Phone Systems: VOIP, CIMCO, Blackberry Enterprise Server, Iphone, Android

• Management Consoles: Active Directory, Novell Networks Console

• DNS, DHCP, TCP/IP, LAN, PoE, MySql, Mac OS

ASIAN HUMAN SERVICES

OCTOBER 2013 – JANUARY 2014

IT Technician

• Consult and assist with dental software and hardware installs, including E-digital signatures, Citrix, and

electronic dental record databases.

• Gave training to clients with common issues including Microsoft products, basic hardware, cloud

storage, and share drives.

• Research and recommend commercial products for client needs and working with outsourced or 3rd party

companies for any issues I need assistance with.

STERN PINBALL FACTORY

AUGUST 2013 – OCTOBER 2013

IT Contractor

• Used network-attached storage, NAS, to create RAID backups for programmers and VIP users to ensure

a copy of their information is available.

• Swap hard drives, NIC, and other hardware’s for older computers so it can be compatible with newer

external devices.

• Keeping a good inventory for all rollouts and making sure to order anything the client needs.

SAGIN, LLC

JULY 2012 - AUGUST 2013

Level 3 Tech Support

• Worked help desk phone support with remote desktop assistance, Go To Assist, to help troubleshoot or

show the clients how to fix various issues.

• In charge of all communication systems for clients by setting up and matching the best provider for the

work needs at the best price locally available – ISP, IP Phones, landlines, virtual fax

• Onsite support for clients inside and outside of Chicago for all hands on needs, which includes wireless

routers, PoE switches, LAN issues, and programming analog phone systems.

U.S. Navy

FEBRUARY 2007 - FEBRUARY 2011

IT Technician

Network Security

• Audited over 1000 computers using ISA logs, HBSS, HIPS, and Symantec virus scans to make sure our

network is secure and in proper use.

• Took on the Information Assurance Manager role. Followed directives to installed and pushed out

network wide vulnerability patches and reported all anomalies to Defense Information Systems Agency.

• Configuration of Alcatel switches for opening ports, switching VLANs, and any configuration necessary

to get a system online. Retrieved logs from Cisco routers whenever there is an outage to make sure there

is not any anomalies.

• Rolled out Blackberry phones after creating profiles and activation using Blackberry Enterprise server.

Supervisor

• Worked in a supervisory role to look over a helpdesk team and be ready to answer for and fix mistakes

made by the team.

• Helped teach and instruct co-workers and subordinates by offering power point presentations, on the job

training, and IT qualifications.

• Created Standard Operation Procedures and updated documents for any procedures that changed and to

help new workers follow directions.

• Updated daily status report to make sure the next oncoming team is aware of all the incidents since their

last watch, and updating the Communications Officer on any critical tasks and offering remedial

solutions

College Education

MS in Information Technology Loyola University (currently attending)

BA in Information Technology DePaul University Nov 2013

Certifications

Comptia A+

Comptia Security+

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