Business Analyst

PATRICIA L KNAPP

***** ***** *****

Frankfort, Illinois 60423

Cell: 708-***-**** Email: ********@*****.***

Career Overview

Solutions-oriented analyst possessing a unique combination of skills including business analysis, quality assurance, application development and

graphic design in top-tier health, communications and credit organizations. Proven ability to quickly adapt to variable project demands while still

ensuring deliverables of the highest quality.

Technical Skills

IPTV Mediaroom, Multimedia Retrieval Markup Language (MRML), HTML, XML, ASP.NET, SMT

ClearCase, ClearQuest, Rational Unified Process, Agile, Use Cases, Data Flow Diagrams, Relational Models, Business and Design

Specifications

Quality Center, Unit testing, Regression testing, Functional testing, Integration Testing, System Testing

SQL, Visual Studio, Java, Unix, DB2, Assembler, MVS

Photoshop, Excel, Visio, PowerPoint, Word

KDiff, FTP, Simple Resx Editor

Accomplishments

Business Analysis

• Recognized for implementing the direct billing and pension processes for one of Towers Watson’s largest clients

• Key business adviser for TransUnion in the migration of a mainframe Assembler-based application to a Unix Java-based application

Product Management Analyst

• By means of independent study, advanced quickly from creating visual compositions for U-verse Video on Demand IPTV products to

maintaining U-verse Video on Demand skins (visual IPTV configurations)

Quality Control

• Introduced and facilitated the implementation of reusable test conditions reducing creation and maintenance times by 40%

Development

• Recognized numerous times for excellent quality of deliverables resulting in project completion ahead of schedule and without error

Work Experience

Business Analyst

2014 – 2015

Towers Watson – Chicago, IL

• Responsible for implementation of direct billing and pension deduction benefits processing for multiple clients utilizing Towers

Watson’s OneExchange Web based system

• Created and improved upon existing standards to ensure better-quality implementations

• Assigned as point of contact for external clients for pension deduction and Medicare Part B processing

• Collaborated directly with development, both stateside and offshore, to ensure quality processing

• Created procedural documentation for job execution and manual processes

• Created functional and human factor test conditions

AT&T Business/UX Analyst

2010 – 2013

Micro Data Systems (Contractor) – Chicago, IL

• Assisted in prototyping, enhancing, and testing AT&T's U-verse Video on Demand, along with several interactive TV (iTV)

applications

• Maintained the skins for U-verse Video on Demand utilizing aspx, ascx, skin and resx files

• Created use cases, wireframes and visual compositions along with functional, performance and human factors test conditions for U-

verse Video on Demand and iTV Mediaroom applications

• Created and maintained Photoshop libraries used within TV and WEB Video on Demand products

• Created executive presentations

• Maintained Video on Demand catalog of over 1,000 movies and TV Shows in xml and html formats used for testing and

demonstration purposes

• Assigned as the point of contact for development and test teams and participated in technical and test reviews

AT&T Quality Assurance Analyst

2006 - 2010

RL Canning Inc. (Contractor) - Chicago, IL

• Introduced and facilitated the implementation of reusable test conditions reducing creation and maintenance times by 40%

• Integration and regression tested new and existing AT&T U-verse iTV applications built on RDP, Tasman and Mediaroom IPTV

platforms such as Multiview, Weather on Demand and Film Awards Interactive

• Consistently utilized and recognized by business analysts, developers, project management, and other testing areas for defect

analysis, process understanding, and detailed evaluation of project documentation

• Able to work with backend TV Services Management Tool (SMT) to deploy/create new Services, Channel Maps, Service collections,

packages, offers, grants, accounts, STBs, Subscribers groups, service groups and Video on Demand

• Mentored and directed team members, both international and on-site

Systems Consultant

1995 - 2006

TransUnion - Chicago, IL

• Relied on as a business and development subject matter expert by management, business analysts, developers and quality

assurance analysts

• Managed development teams for large and complex legal projects

• Participated in customer interviews resulting in the completion of business requirements and data specifications ahead of schedule

• Created and assessed supplementary specifications, use cases, business rules, design strategies, data flow diagrams and complex

quality assurance test cases

• Instrumental in improving defect and implementation practices by creating and instituting a company-wide quality assurance and

development template for improved defect processing and verification procedures for new releases

• Recognized numerous times for excellent unit and acceptance testing procedures resulting in project completion ahead of schedule

and without error

Systems Analyst

1989 to 1995

Ameritech (AT&T) - Chicago, IL

• Responsible for maintaining, supporting and monitoring multi-modular order processing applications across remote business

units.

• Served voluntarily on a region-wide team which improved business analysis by implementing procedures determining overall

project impact.

• Identified dentified inconsistencies between test teams' roles and directed an effort which clearly identified each team's roles

and responsibilities.

Education

Bachelor of Science Degree in Computer Information Systems

DeVry University

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