AVI SHARANGPANI

*** ** *******'s Way Newport News VA 23606

Cell: 508-***-****

Email:acogok@r.postjobfree.com

OBJECTIVE:

Looking for an opportunity as Cisco Collaboration Engineer, where my

acquired skills and education will be utilized towards continued

growth and career advancement:

. Possessing experience with large, complex, high growth UC networks.

Understands network design, has solid problem determination skills,

recommends improvement initiatives to provide a highly availability

network.

. Provides escalated Unified Communications network support for key

customer stakeholders and provide leadership for Level II & Level III

Engineers.

. Provides consultation to independently solve problems in broad,

complex, and unique networks with mixed media and protocols related to

the following technologies; Cisco Unified Communications Manager (6.x,

7.x, & 8.x.9.x), Cisco Unity (4.x & 7.x), Cisco Voice Gateways

. SIP Trucking, Protocols - H.323. And MGCP.

. Provides systems/product training both internally and externally and

intellectual property material.

. Acts as a focal point for large account network problem resolution. I

am having hands on experience in implementation various Cisco products

and technologies.

. Having strong written and verbal communication skills and desire to

learn new Cisco products and technologies.

. CCNA, CCNP valid till October 2016 and currently preparing for Cisco

CCIE Collaboration lab

QOS

V Classification and marking

V Queuing mechanisms

V Traffic shaping and policing

V Congestion avoidance

V Link efficiency

V MQCLI

VOIP

V Call Manager 4.x, CUCM 5.x,6.x,7.x,8.x, 9 x

V Cisco Unity, Cisco Unity connection

V UCCX and UCCE, Prime Collaboration

V Cisco Unified Presence Server

Routing and Switching

V OSPF/EIGRP/RIP

V Cisco 7200/3600/2600/1700/800

V Cisco 6500 and Cisco 3500

V TCPIP, UDP, TFTP, DNS, DHCP, NAT, STP, VLAN, HSRP

V PPP, PPPoE, HDLC, Leased line, ISDN, Frame Relay

EMPLOYMENT HISTORY

SR Voice Engineer via TEK Systems for Ferguson Enterprise Newport

News, VA March 2014- Nov 2014

. Formulating solution for Cisco IPT and Unified Collaboration based

on requirements of various branches.

. Presenting and explaining Cisco product and technologies to branch

members.

. Currently working with Cisco to implement UCCE and Prime

Collaboration and also had training from Cisco for UCCE.

. Implementing Jabber and Web-ex to work with UCCE

. Configuring IP phone registration that included configuring DHCP

scope, Use of BAT to build phone templates and shells.

Configuration of Calling Search Space, Partitions, Location.

. Configuration of Phone Button Template, Soft key Template and

features such as Speed dial, Call forwarding

Cisco Voice Lead via Dimension Data for BB&T - July 2013- January

2014

. Worked with Cisco Advanced Services Engineers for design and

architecture for BB&T network that included 10 digit flat dial

plan, calculating bandwidth requirement for signaling and BHCA, WAN

dialing via third party SBC and PSTN as back up.

. Making design and documentation for voice infrastructure involving

plan, build, run guides for VOIP environment

. Configuration of Jabber and Web-Ex and integration with Cisco

Unified Presence

. Configuring and SIP trunks and testing newly added sites for

inbound outbound calls via SIP. Troubleshooting SIP call issues

using debugs, Translator X, Wireshark and CUCM traces.

. Worked in a team for migration of cluster that included MCS

publisher, subscriber, Unity connection and TFTP servers to VM ESXi

5.1

Associate Operations Manager-Working for Cisco Remote Operations

Services at Cognizant Technology June 2009- July 2013

. Involved in design, implementation and configuration and

troubleshooting of Unified Communications - CUCM, Cisco Call Unity,

Voice Gateways, PBX, or WebEx.

. Assist and support integration of Cisco Unity and Call Manager and

provide advanced services-such as voice mail and unified messaging

and thereby enhance reliability, scalability and performance

. Design, Develop, Manage, Secure and Troubleshoot customer Cisco

IP Telephony Environment and public switching network.

. Worked with Cisco customers as CSE and plan, design, configure

upgrade for VOIP network.

Voice Support Analyst June 2007 - May 2009 on Contract via

Collabera for [pic]

. Provide Tier 3 support for Cisco phones to provide standard

telephone functionality: call connection, hold, transfer, Call

Park, conferencing and trouble shooting IPT issues.

. Ensure that Cisco Unity Unified Messaging uses Microsoft

Exchange message store and directory services to unify system

administration, collecting messages in a single store and providing

a single address directory service.

. Assure call manager extends enterprise telephony to packet

telephony network

Infrastructure Analyst DEC 2005- NOV2006 EDS Canada, Ontario.

. Provide level 3 support in our Global Network

operation center (GNOC)

. Provide proactive and re-active isolation of

layer 3 switches / routers and data / voice circuits

. Frame relay priority queuing for VOIP and traffic

shaping

.

Computer Analyst July 2002 - Oct 2005 Net Plus Computers, Toronto

ON

. Managed LAN and WAN by using OSPF, HSRP, Advanced BGP and

its attributes such as Local preference, AS path, MED & Weight.

. Configure, install and to plan maintenance of Cisco routers

and catalyst switches including serial, Ethernet & ATM interfaces

plus VLAN configurations.

. Managed IP traffic with access lists, distribute lists,

route maps, policy routing, redistribution & route tagging.

Qualifications

. Cisco Certified Voice Professional (CCVP)

. Cisco Certified Network Associate (CCNA)

. Cisco Certified Network Professional (CCNP),

. CCIE Voice and R&S(Written) Valid till Oct 2016

. Bachelor of Chemical Engineering (India)

. Diploma in Networking Technology

Contact this candidate