Customer Service Sales
Resume:
Dania O Garcia
Miami, FL *****
***********@*****.**
Profile
A bilingual social services outreach worker, with specialization in customer services. Team leader and
o
team player with an extensive experience on international import/export of goods and services process.
Administrative support specialist who helps to improve business procedures and achieves sales
expansion.
Core Strengths
• Computer proficient in Micro-Soft Word, Excel and Power Point and data entry systems
• Outreach/customer service specialist with active listening skills and ability to improve services and
increase sales.
• Experienced in interacting with customers/providing information about products/services.
• Detail oriented
• Career driven and reliable
Employment History
Customer Service Specialist
05/2012 - current South Florida Work Force Miami, FL
• Interacted with clients and employers and provided information and services for re-employment
programs and other social services programs available via government/state websites and other service
websites.
• Provided guidance with computer access to general research, job searches, employment application and
mandated State registries and local registrations.
• Matched and placed clients to jobs posted on site registry
• Coached clients with their résumé writing/job search techniques.
Accounting /Customer Service
12/2011 - 04/2012 Calle 8 Cigar Miami, FL
• Created and received purchase orders
• Processed account payable; received invoices and paid supplier in a timely manner.
• Conducted monthly reconciliations of all accounts, including back account, to ensure their
accuracy.
• Maintained the chart of accounts.
• Contacted customer’s accounting representatives via phone and email to resolve all the payments
discrepancies when necessary.
• Improved the internal procedures in order minimize the amount of discrepancies and improve the
quality of financial and accounting data.
• Manage petty cash.
• Provided clerical and administrative support to management as per requested.
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Dania O Garcia
Miami, FL 33184
***********@*****.**
Employment History
Specialist Finance of Foreign Trade
01/1996 - 10/2009 Aviaimport SA Havana, Cuba
• Supported investment decisions by analyzing financial information to forecast business, industry, /
economic conditions.
• Recommended investments and investment timing to companies, investment firm staff, or the public.
• Prepared plans of action for investment, using financial analyses.
• Kept company vendor files and file numbers updated.
• Presented oral and written reports related to general economic trends, individual corporations and
industries. Interpreted data on price.
Education and Training
Issuing Institution
Location
Qualification
Course of Study
Havana
CU
Bachelor's Degree
Int’l Economics Relations
Equivalent to the US degree of Bachelor of Arts in International Economic Relations.
Certified by Josef Silny & Associates, Inc., International Education Consultant, FCE&T
Miami, FL
References Available on Request
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