Customer Service Manager
Resume:
Janelle "Jaye" Coffin
Tulsa, OK. 74105
OBJECTIVE: To work in a professional environment that allows me to utilize
my various skill sets. I enjoy working in a professional setting where I'm
able to utilize my abilities and continue to learn.
Food Safety Quality Assurance Technician - Advance Pierre Foods
May 2014 to January 2015
. Responsible for pre-op inspection of all equipment in Slicing and
Marination areas to ensure cleaned and sanitized properly before
beginning operation for the day
. Completed 25 Environmental swabs per week as outlined in program
. Maintained daily entry of Pre-op inspection findings for SPS and SSOP
as outlined by company and USDA requirements
. Assisted supervisor with daily scheduling and placement of Quality
Technicians
. Ensured all scales on production floor were calibrated properly and in
working order
. Follow set guidelines to ensure all product and packaging meet food
safety and sanitation requirements including those set by the USDA,
Advance Pierre Foods, and all clients.
. Ensure all record keeping is completed properly, truthfully, and
within standards .
. Conduct any required checks and analysis to ensure superior quality
. Inspection of work environment including all areas of plant to ensure
it is within all safety and sanitation codes required
. Monitor good manufacturing practices among employees to ensure all
work is within safety and sanitation requirements
. Perform cook to plate testing recording all attributes in samples from
raw to frozen state
. Assist with filing and any corrections needed
. Verification and distribution of labels to required production lines
. Work with overnight sanitation team to ensure all areas are properly
cleaned and sanitized and all paperwork is completed in a timely
manner
Co-Founder/Chairperson - Enid Lesbian, Gay, Bisexual, Transgender Coalition
June 2008 - December 2014
. Assisted in founding and developing the Organization and our Mission
to promote Equality and Diversity within our community through
education, and community service
. Active participant in development of all founding documents including
Articles of Incorporation, By-Laws, Policy and Procedures
. Participated in the structuring of documentation and application
process to become a legal standing non-profit organization
. Worked to implement and carry out programs and events such as a Trevor
Project Workshop, and Enid Pride celebrations
. Enid Pride Assistant Director 2012
. Enid Pride Director 2013
. Enid Pride Transgender Resources Coordinator 2014
. Assisted on calls from individuals needing support in the community
through phone calls, via emails, or personal visits as needed
. Served on various committees as needed
Security Officer/Shipping Clerk - Allied Barton/Koch Nitrogen
August 2013 to March 2014
. Monitor Cameras for suspicious activity on client property
. facility ensuring they are compliant to all D.O.T., HAZMAT, and Koch
Industries rules and rWeigh and check all Ammonia/Urea/UAN 28%/UAN 32%
trucks entering and exiting egulations
. Monitoring all gates for entry and exit from facility
. Perform foot patrol of perimeter of facility
. Conduct orientation and testing of all new drivers, employees and
visitors entering facility
. Enter pertinent data from pick-ups and deliveries into computer
. Communicate with proper department, contractor, or supervisor any pick-
ups, deliveries or guest information
. Record and report any suspicious activity or issues that occurred
during shift
. Maintain all records and complete filing and record checks.
Quality Consultant/Quality Supervisor Advance Pierre Foods
February 2012 to March 2013
. Supervised all Quality Technicians in carrying out of their duties
. Organized and maintained hold tags and list ensuring items were
properly retained and released as needed
. Responsible for scheduling of Quality Technicians
. Provided training for plant personnel compliant to all USDA and
Company policies as required
. Consulting Enid FSQA Tech for product move from Orange City Iowa to
54th street and Enterprise plants in Enid.
. Training with Enid FSQA Coaches to gain a better knowledge of HACCP
and the workings of the FSQA Department in order to progress forward
in my career with Advance Pierre Foods
. Follow set guidelines to ensure products meet food safety and
sanitation requirements including those set by the USDA, Advance
Pierre Foods and those required by individual customers
. Ensure all record keeping is completed properly, truthfully, and
within standards
. Conduct proper checks and analysis of products to ensure superior
quality
. Inspection of the work environment to maintain a safe and sanitary
work space
. Monitoring of safe and sanitary practices of employees
Kitchen Manager -Pastimes Food and Spirits
February 2006 to December 2012
. Responsible for production of all menu items
. Supervised kitchen staff
. Helped design and implement the use of inventory and order procedures
. Responsible for receiving of all grocery items
. Responsible for ordering of goods as needed
. Responsible for upkeep and maintenance of kitchen equipment
. Assisted in structuring menus and creating daily/weekly specials
. Assisted in hiring of kitchen staff
. Maintained open dialogue with front of house staff to ensure good
customer service
. Assisted servers/bartenders as needed. Including serving plates,
refilling beverages, clearing tables
. Served as expeditor when needed
. Proficient in all areas of kitchen and with all equipment
Kitchen Manager Caf Davinci/Wild Thyme Catering (Enid, OK)
June 2005 to December 2006
. Responsible for production of all menu items, both in house and for
catered events
. Served as point person at all catered events
. Designed and implemented the use of inventory and order procedures
. Responsible for receiving of all grocery items, linens and other
deliveries
. Supervised kitchen staff
. Devised and executed a daily, weekly and monthly cleaning program
. Assembled a set of safety procedures and MSDS sheets required for the
facility
Cook/Shift Leader St. Mary's Regional Medical Center (Enid, OK)
November 1993 to October 2004
. Responsible for counting and inputting of monies at end of night
. Prepared menu items to specifications for all areas of the facility
. Developed a highly transferable set of culinary skills including food
preparation, safety and sanitation, buffet set up, inventory controls,
purchasing and budgeting
. Covered other positions as necessary including inventory clerk,
dietary technician, expeditor, salad cook, PM Cook and dishwasher
CERTIFICATIONS/RELEVANT SKILLS
. Experienced in setting up and implementing ordering and receiving
procedures
. Possess a working knowledge of good budgeting skills
. Cash Register/money handling experience
. Possess a working knowledge of most equipment used in foodservice
. Completed Dietary Manager Training Program
. Experienced grill and buffet cook
. Familiar with Windows operating system and other MS Office
applications
. Experience with CompuTrition and MedTech
. Excellent customer service skills
. C.L.E.E.T. Certified Unarmed Guard
. Familiar with R.O.S.S. computer system
. Comfortable working as member of a team or in a leadership role
REFERENCES
Cat Wolfe
Advance Pierre Foods
2731 Midway
Enid, Ok. 73701
Kristen Ritchie
Ben E. Keith Inc.
2305 N.W. 55th Street
Oklahoma City, Ok. 73112
Cindy Humphrey
Owner/General Manager Pastimes Inc.
1713 Quailwood
Enid, Ok. 73703
Kristi Rice Balden
Co-Founder/Board Member Enid LGBT Coalition
1501 W. Maine
Enid, OK. 73701
541-681-
0580
Lisa Herald
Advance Pierre Foods
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