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Customer Service Manager

Location:
Tulsa, OK
Posted:
February 24, 2015

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Resume:

Janelle "Jaye" Coffin

**** *. **** ** **** C

Tulsa, OK. 74105

580-***-****

OBJECTIVE: To work in a professional environment that allows me to utilize

my various skill sets. I enjoy working in a professional setting where I'm

able to utilize my abilities and continue to learn.

Food Safety Quality Assurance Technician - Advance Pierre Foods

May 2014 to January 2015

. Responsible for pre-op inspection of all equipment in Slicing and

Marination areas to ensure cleaned and sanitized properly before

beginning operation for the day

. Completed 25 Environmental swabs per week as outlined in program

. Maintained daily entry of Pre-op inspection findings for SPS and SSOP

as outlined by company and USDA requirements

. Assisted supervisor with daily scheduling and placement of Quality

Technicians

. Ensured all scales on production floor were calibrated properly and in

working order

. Follow set guidelines to ensure all product and packaging meet food

safety and sanitation requirements including those set by the USDA,

Advance Pierre Foods, and all clients.

. Ensure all record keeping is completed properly, truthfully, and

within standards .

. Conduct any required checks and analysis to ensure superior quality

. Inspection of work environment including all areas of plant to ensure

it is within all safety and sanitation codes required

. Monitor good manufacturing practices among employees to ensure all

work is within safety and sanitation requirements

. Perform cook to plate testing recording all attributes in samples from

raw to frozen state

. Assist with filing and any corrections needed

. Verification and distribution of labels to required production lines

. Work with overnight sanitation team to ensure all areas are properly

cleaned and sanitized and all paperwork is completed in a timely

manner

Co-Founder/Chairperson - Enid Lesbian, Gay, Bisexual, Transgender Coalition

June 2008 - December 2014

. Assisted in founding and developing the Organization and our Mission

to promote Equality and Diversity within our community through

education, and community service

. Active participant in development of all founding documents including

Articles of Incorporation, By-Laws, Policy and Procedures

. Participated in the structuring of documentation and application

process to become a legal standing non-profit organization

. Worked to implement and carry out programs and events such as a Trevor

Project Workshop, and Enid Pride celebrations

. Enid Pride Assistant Director 2012

. Enid Pride Director 2013

. Enid Pride Transgender Resources Coordinator 2014

. Assisted on calls from individuals needing support in the community

through phone calls, via emails, or personal visits as needed

. Served on various committees as needed

Security Officer/Shipping Clerk - Allied Barton/Koch Nitrogen

August 2013 to March 2014

. Monitor Cameras for suspicious activity on client property

. facility ensuring they are compliant to all D.O.T., HAZMAT, and Koch

Industries rules and rWeigh and check all Ammonia/Urea/UAN 28%/UAN 32%

trucks entering and exiting egulations

. Monitoring all gates for entry and exit from facility

. Perform foot patrol of perimeter of facility

. Conduct orientation and testing of all new drivers, employees and

visitors entering facility

. Enter pertinent data from pick-ups and deliveries into computer

. Communicate with proper department, contractor, or supervisor any pick-

ups, deliveries or guest information

. Record and report any suspicious activity or issues that occurred

during shift

. Maintain all records and complete filing and record checks.

Quality Consultant/Quality Supervisor Advance Pierre Foods

February 2012 to March 2013

. Supervised all Quality Technicians in carrying out of their duties

. Organized and maintained hold tags and list ensuring items were

properly retained and released as needed

. Responsible for scheduling of Quality Technicians

. Provided training for plant personnel compliant to all USDA and

Company policies as required

. Consulting Enid FSQA Tech for product move from Orange City Iowa to

54th street and Enterprise plants in Enid.

. Training with Enid FSQA Coaches to gain a better knowledge of HACCP

and the workings of the FSQA Department in order to progress forward

in my career with Advance Pierre Foods

. Follow set guidelines to ensure products meet food safety and

sanitation requirements including those set by the USDA, Advance

Pierre Foods and those required by individual customers

. Ensure all record keeping is completed properly, truthfully, and

within standards

. Conduct proper checks and analysis of products to ensure superior

quality

. Inspection of the work environment to maintain a safe and sanitary

work space

. Monitoring of safe and sanitary practices of employees

Kitchen Manager -Pastimes Food and Spirits

February 2006 to December 2012

. Responsible for production of all menu items

. Supervised kitchen staff

. Helped design and implement the use of inventory and order procedures

. Responsible for receiving of all grocery items

. Responsible for ordering of goods as needed

. Responsible for upkeep and maintenance of kitchen equipment

. Assisted in structuring menus and creating daily/weekly specials

. Assisted in hiring of kitchen staff

. Maintained open dialogue with front of house staff to ensure good

customer service

. Assisted servers/bartenders as needed. Including serving plates,

refilling beverages, clearing tables

. Served as expeditor when needed

. Proficient in all areas of kitchen and with all equipment

Kitchen Manager Caf Davinci/Wild Thyme Catering (Enid, OK)

June 2005 to December 2006

. Responsible for production of all menu items, both in house and for

catered events

. Served as point person at all catered events

. Designed and implemented the use of inventory and order procedures

. Responsible for receiving of all grocery items, linens and other

deliveries

. Supervised kitchen staff

. Devised and executed a daily, weekly and monthly cleaning program

. Assembled a set of safety procedures and MSDS sheets required for the

facility

Cook/Shift Leader St. Mary's Regional Medical Center (Enid, OK)

November 1993 to October 2004

. Responsible for counting and inputting of monies at end of night

. Prepared menu items to specifications for all areas of the facility

. Developed a highly transferable set of culinary skills including food

preparation, safety and sanitation, buffet set up, inventory controls,

purchasing and budgeting

. Covered other positions as necessary including inventory clerk,

dietary technician, expeditor, salad cook, PM Cook and dishwasher

CERTIFICATIONS/RELEVANT SKILLS

. Experienced in setting up and implementing ordering and receiving

procedures

. Possess a working knowledge of good budgeting skills

. Cash Register/money handling experience

. Possess a working knowledge of most equipment used in foodservice

. Completed Dietary Manager Training Program

. Experienced grill and buffet cook

. Familiar with Windows operating system and other MS Office

applications

. Experience with CompuTrition and MedTech

. Excellent customer service skills

. C.L.E.E.T. Certified Unarmed Guard

. Familiar with R.O.S.S. computer system

. Comfortable working as member of a team or in a leadership role

REFERENCES

Cat Wolfe

Advance Pierre Foods

2731 Midway

Enid, Ok. 73701

405-***-****

Kristen Ritchie

Ben E. Keith Inc.

2305 N.W. 55th Street

Oklahoma City, Ok. 73112

314-***-****

Cindy Humphrey

Owner/General Manager Pastimes Inc.

1713 Quailwood

Enid, Ok. 73703

580-***-****

Kristi Rice Balden

Co-Founder/Board Member Enid LGBT Coalition

1501 W. Maine

Enid, OK. 73701

541-681-

0580

Lisa Herald

Advance Pierre Foods

580-***-****



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