Project Manager Management/ Business Analyst

Andrea E. Radway

***** ******** **** **** • Charlotte, NC 28278 • 980-***-**** • ************@*****.***

SUMMARY

• 10+ years’ experience in the Mortgage, Banking and Finance Industry

• Trained and Knowledgeable in project management concepts and methodologies

• Experience in functional project coordination

• Managed and interfaced with high risk clients’ portfolios to $100 million.

• Collaborated in operations business process improvement initiatives

• Experienced in tracking and reporting on specific projects and assumed deadlines

• Interaction with a diverse customer /client facing

• Strengths in team collaboration and relationship building

• Willingness and ability to learn new concepts and exhibit creative thinking

• Demonstrated ability to research and consolidate information

• Ability to secure and maintain confidential and proprietary information

EDUCATION

DePaul University, Chicago, IL

Bachelor of Arts in International Politics

Central Piedmont College, Charlotte, NC

Certification in Business Analysis 2014

Project Management Certification - PMP (Pending) 2015

PROFESSIONAL EXPERIENCE

TekSystems: Project: Wells Fargo Home Mortgage, Charlotte, NC

Third Party Operations/Vendor Management, Oct 2014 - Present

Business Systems Consultant

• Planning, conducting, and directing the analysis of system enhancements to solve business requirements and government regulations

• Technical assistance in identifying, evaluating, and developing systems and procedures that are cost effective and meet business requirements.

• Work with user groups to provide training, resolve questions, and assess user needs.

• Prepare specifications for system enhancement; compiling detailed descriptions of user needs, program functions, operations requirements and steps to develop/modify system delivery

• Internal consultant within the technology organization, liaison between client/business groups

• Utilize quality tools and process definition/improvement to re-engineer technical processes for greater efficiencies.

• Communicate with other business analysts and project managers to effectively coordinate cross-project initiatives and status reporting

• Provide project progress, regular status reports and/or issues to the Project Manager and other stakeholders

• Document and tracking impacts, all issues, risks and concerns arising during a project

Accenture LLC / Accenture Credit Services, Charlotte, NC

Client: NationStar Mortgage LLC, December 2012- October 2013

Project Coordinator

• Managed and performed loan level Quality Control review and processing of refinance loans

• Identified and resolved requested stipulations to obtain final approval to close and wire funds.

• Met clients’ goals, service level agreements, with defined business processing standards.

• Evaluated and identified vesting discrepancies on Title commitments i.e. tax/mechanics liens, special assessments, and non-standard exceptions.

• Developed strong interpersonal skills in interacting with teams, management and external clients, in resolving critical issues on a refinance mortgage programs.

Accenture LLC / Accenture Credit Services, Charlotte, NC

Client: Bank of America-DOJ, November 2011- December 2012

Business Analyst/Project Coordinator

• Worked with end users to understand the business processes and develop solutions to

Operational inefficiency

• Planned and directed communications to disseminate process improvement updates.

• Collaborated and Co-designed implemented process improvements to enhance agent training.

• Identified, and developed assignments for Citrix System Testing and targeted issues for IT Project Manager.

• Assisted with planning, monitor/control, and implementation release of system software.

• Assisted with the planning stage of the STLC process

• Managed the issues log for project issues, changes, additions to requirements, and definitions.

• Supervised, and trained agents on client requirements and processes to meet client SLAs.

• Maintained communications and internal partnerships with cross-functional areas, i.e. SME Teams, Department Managers and Senior Management.

Accenture LLC / Accenture Credit Services, Charlotte, NC

Clients: UG Corp & Saxon Mortgage (JP Morgan Chase) December 2009-November 2011

Underwriter

• Performed risk analysis on Conventional, Conforming, and Non-Conforming loans submitted by several Banks (E.g. Bank of America, Citibank, and GMAC/Ally Bank).

• Analyzed loan applications, credit bureau, appraisals, tax returns, financial statements, and income documentations for loan approvals/denials.

• Identified risks: deficiencies, potential fraudulent material and resolved the issues

• Successfully met clients Service Level Agreement standards of 100% accuracy in income eligibility evaluations.

• Counselled mortgagors on the Affordable Foreclosure Avoidance & the Making Home Affordable (HAMP) program requirements and eligibility.

• Analyzed and reported on loan approval/denial decisions to clients and senior management.

• Reviewed mortgage loans for compliance according to federal or state guidelines.

Titanium Solutions Inc., Fort Mill, South Carolina

Project: Well Fargo/Wachovia, December 2008 – December 2009

Loss Mitigation Underwriter

• Managed and reported results on loan files with operational understanding of banking and compliance regulations

• Evaluated and determined mortgagors loan modification eligibility per investor guidelines

• Conducted mortgagor’s income eligibility for approval/denial of the HAMP program

• Accurately reported decisions/results on internal banking system (MSP/LPS) with modification terms i.e. Repayment plans, payment moratoriums, and special forbearance.

• Proficiently communicated modification decisions and terms to Senior management

HSBC FINANCE Corporation, Fort Mill, SC, & Schaumburg, IL

Wholesale Lending, November 1999 – November 2007

Mortgage Portfolio Analyst

• Planned and lead project in monitoring risks on troubled/non-performing loan portfolios by identifying fraudulent loans, and monetary discrepancies.

• Assisted Business Unit’s Vice-President in formulating analytical reports on non-performing/defaulted loans to present findings to Senior Management.

• Successfully facilitated and interfaced with seven high risk clients’ portfolio with credit lines to $100 million.

• Monitored and controlled daily/monthly cash flow, loan payoffs, budgeted Treasury reserves and financial funding balances.

• Prepared month end reports for the Warehouse Lending Business Unit, Accounting & Treasury Depts.

• Developed, managed Department Training Processes and system software for new hires

• Provided the highest level of internal and external Client facing

• Collaborated and effectively worked in a culturally diverse work group

COMMUNITY- VOLUNTEER SERVICES: Habitat for Humanity Jan 2014 - to present

Careers in Motion January 2014 - to present

BDPA Education Tech. Foundation Sept. 2014 – present

SKILLS Technology: Microsoft Office: Excel, Word, Power Point, MS –Project, SharePoint, Clarity, MSP/LPS, Fiserv, File Net, Lotus Notes, Outlook, Adobe, Lexis/Nexis, Operations Excellence

Contact this candidate