Experienced IT Leader

Ian Morrison

**** ******** ****** • Houston, TX *7035 • 713-***-**** • ***.********@***.***

Results-focused IT Leader with a talent for translating business objectives into IT strategy.

Comfortable working with C-Level executives, having deep technical discussions with IT

people, and negotiating with suppliers; I build and manage talented teams who deliver great

value while focusing on business outcomes.

Multi-dimensional Leadership

Operations: Performed due diligence for IT areas during acquisitions, including a $300,000,000 acquisition of a

large electrical transmission construction company.

Bottom Line Contributions: Maintained highly effective IT organization at operating budgets around $14,000,000

per year, less than 1% of company revenue and significantly lower than industry standard.

Quality Service: Worked closely with business to set service levels for vital business functions and to ensure

continuous improvement.

Project Management: Set and managed annual capital budgets of around $4,000,000 and managed individual

projects against budget ranging in size from <$100,000 to $1,500,000

Governance and Compliance: Developed and implemented IT policies to ensure SOX compliance, robust

data security and an ITIL approach to service management.

Problem Solving: Shortly after arrival, company’s 70 acre Port Harcourt, Nigeria campus was hit by large

lightning storm. As sole IT resource on site, using parts on hand, worked for 3 days to restore WAN communications

and replace or repair over 100 impacted network devices.

Highlight Accomplishments

Introduced mobility expense management programs with projected savings of $700,000 to

$900,000 per year

Provided progressive career growth to a staff of 25-35, with average voluntary turnover of less

than 1 person per year

Implemented popular Bring Your Own Device Policy leading to $50,000 in savings on device costs

and termination fees in first year alone

Implemented Microsoft Lync, improving internal communications and reducing audio conferencing

costs by an average of $14,000 per month

Migrated legacy PBX systems to Cisco VoIP platform, eliminating 3rd party support costs and

allowing for internal routing of calls across company network, saving an average of $20,000 per month

Starting from scratch, over a 6 month period in Nigeria, personally recruited and trained an IT

Department to support operations locally, leading to greatly increased service levels and a

corresponding reduction in downtime

Merged multiple IT teams through acquisitions. Reduced overhead by ensuring consistent approach

across new companies, setting appropriate staffing levels, and quickly rolling out policies and

procedures.

Supported the migration to and adoption of cloud services for a number of business functions,

including CRM to Salesforce, Recruiting to iCIMS and Training to Saba.

Optimizing Performance to Maximize Organizational Success

Willbros, Houston, TX 2004 – 2014

A global contractor specializing in energy infrastructure serving the oil, gas and power industries

SENIOR DIRECTOR – IT (2009-2014)

Had full responsibility for all areas of IT Operations, Infrastructure and Service Desk. Prepared and

presented strategy, budgets and forecasts to the C-suite:

• Negotiated and managed Microsoft Enterprise Agreements, consolidating licensing across

companies and providing fixed numbers for budgeting over 3 year periods.

• Negotiated cross company mobility contracts with multiple carriers, leveraging size for greater discounts and

providing flexibility to employees in choosing providers

• Ensured major JD Edwards ERP upgrade was delivered on schedule and under budget with minimal downtime,

zero of which was unscheduled.

• Responsible for all software license compliance

• Moved critical infrastructure into colocation facility, increasing resilience and reducing downtime.

• Oversaw successful Exchange 2010 migration to support a more mobile, agile workforce

• Delivered upgraded SharePoint 2013 platform for company Intranet, supporting multiple devices and operating

systems.

DIRECTOR – IT OPERATIONS (2007-2009)

Performed the operational activities needed to manage IT services and the supporting infrastructure,

while working closely with business to capture requirements and ensure IT alignment:

• Headed Change Advisory Board for all proposed changes to IT environment

• Developed performance and availability metrics for IT services to enable Continuous

Service Improvement lifecycle.

• Initiated roadmap process to capture business requirements and provide regular updates

• Significantly expanded existing disaster recovery capabilities, utilizing virtual server technology to reduce cost and

ongoing expense, while increasing capability.

TECHNICAL SERVICES MANAGER (2006 – 2007)

Managed the daily operation of the organization’s technical infrastructure, including monitoring and

event management:

• Participated actively in setting the strategic direction of the IT department, evaluating new technology and

preparing expense and capital budgets.

• Developed and maintained best practices for problem identification, assessment and resolution and developed

backup and recovery processes for the company’s network.

• Oversaw selection and implementation of e mail archiving and e discovery solution positioning the company for

quicker compliance with new US e discovery guidelines.

SENIOR NETWORK ENGINEER (2004 – 2006)

Provided senior level support for technical infrastructure:

• Analyzed and resolved problems associated with the Windows Server environment, Active Directory, server

hardware and application software.

• Interfaced with remote office staff to gather requirements, designed solutions, procured and installed equipment

and trained local staff.

• Used multi layered approach, including ORF, Trend IMSS and GroupShield to reduce amount of spam e mail

received by end users to negligible amounts and to eliminate malware from company systems.

Insource Technology, Houston, TX 2002 – 2004

An IT Services company providing clients with technology excellence that is business driven

SENIOR TECHNOLOGY CONSULTANT

Provided senior level IT expertise to a number of projects in both team and individual roles:

• Designed an integrated e-mail system to improve inter-communication between subsidiaries

of an international construction company. Utilized Microsoft Exchange 2003 and developed

migration path from Novell GroupWise system.

• Implemented new network security for health insurance administration company to help

bring company into compliance with HIPAA regulations.

Cable & Wireless, Houston, TX 1999 – 2002

A full service global Telecommunications company

BUILD & TEST MANAGER

Managed quality assurance group as part of a large engineering team developing and launching an

application service provider company, a-Services, hosted in data centers in the US and the UK:

• Managed Windows based development and test environments. Responsible for configuration

of all hardware and software, including network equipment, Citrix servers, mail servers and

Active Directory.

• Used Mercury automated test tools to develop suite of tests that greatly reduced the time

spent in regression testing and sped up time to market for new products.

• Developed processes to improve the tracking and management of product releases and

updates, improving system outage statistics against SLAs.

• Used load and bandwidth simulators to develop reliable usage metrics, leading to cost

savings in sizing server farms and providing sales team with data to upsell bandwidth.

OMNES, Aberdeen, UK 1995 – 1999

A joint venture between Schlumberger and Cable & Wireless

PROJECT ENGINEER

Worked in a professional services role providing engineering expertise and leadership to a variety of

projects.

• Designed and implemented an X400 Mail hub to allow communications between the e-mail

systems of two large oil companies in Paris during their merger.

• Implemented an X400 Mail hub to facilitate e-mail communications between financial

organizations in Bahrain.

• Implemented an ISP platform for Cable & Wireless Bermuda. Trained local staff to manage

systems.

CAREER NOTES: Transitioned from Omnes to Cable & Wireless as a result of the joint venture

ending. Transitioned to Willbros when managed services provided by Insource were brought back in

house.

Education

BSc. Computer Science, The Robert Gordon University, Aberdeen, UK

ITIL Foundation Certificate in IT Service Management

General Management Certificate, (in progress), UT McCombs School of Business, Austin, TX

Skills and Competencies

IT Service Management; IT Operations; Supplier Management; Service Desk Management; Change

Management

Leadership; Team Building; Budget Preparation; Forecasting; Board and Executive Presentation

IT Compliance; Governance; License Management; Asset Management; Policy Development and

Enforcement

Relationship building; Intercultural Awareness; Career Development; Training; Contractor

Management

Project Management; Service Design; Lifecycle Management; Facilities and Data Center

Management

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