Manager Customer Service

B I L L Y J . A K E RS

**** ******** ***** *****: 434-***-****

Forest, VA 24551 Email: b ****.*******@*****.***

DI S TR ICT MA NAGER

A top-performing District Manager credited with combining operations management, new business

development, and territory management expertise to deliver substantial revenue growth . Strong expertise in

leading and managing multi-unit retail operations, with proven ability to drive multi-million dollar sales and

p rofitability. Excels in recruiting, hiring, and t raining high-caliber management teams. Superb conflict

resolution and customer service skills. Demonstrated capacity to develop and implement policies and

p rocedures that substantially improve the company’s bottom line.

AREAS EXPERT ISE

OF

Strong Analytical Skills Multi-Unit Experience P&L Management

Hire/Train/Develop Management Leadership Sales /Marketing

Organizational Skills Store Policies/Procedures

Teams

Coaching /Mentoring Strategic Planning Merchandising

Customer Satisfaction Decision Making Business Development

Brand Initiatives Information Inventory/Payroll Controls

Managing District Financial Interpersonal Relationships

M anagement

Analysis/Problem Microsoft Office Suite

Performance

Safety & Security Solving

Retail Management Communication

D ISTR ICT M A NAGER E XPER I E NCE

Managed a 15 store district, w ith a yearly budget of $23 million in sales.

Shared strategies and information from corporate and regional meetings via district meetings, conference

calls, and one-on-one interaction with General Managers.

Communicated with 15 direct store managers both in person and remotely on all aspects of store

operations.

Provided performance management with direct accountability while providing recognition to produce an

engaging and rewarding working environment.

Partnered with regional staff and corporate leaders to allocate resources for stores and customers.

K ey Accomplishments:

Grew sales from $19 M illion to $23.8 M illion.

2012 grew sales by 9.65% over 2011.

2012 grew Customer Avg. by $2.01

B illy J. Akers Resume, Page 2

Top 5% Leadership Ci rcle Award Winner in 2010 .

Opened th ree new stores from ground up.

Collaborated with regional staff in t raining newly hi red and promoted District M anagers.

Served as m entor to h igh performing General Managers, and new District M anagers.

Led segments of regional next level development t raining for high potential General M anagers.

P romoted two General M anagers to District M anager .

GE NERA L MANAGER EXPER I E NCE

P romoted from Assistant General Manager to General Manager w ith f ull responsibility for

h i ring, t raining, and evaluating a cross functional team of employees .

Ensured the delivery of customer service excellence.

Managed vendor relations to ensure the cost-effective purchase of store supplies.

Tracked sales to deliver targeted coaching and performance management to sales staff.

Set and maintained productivity and quality standards.

Maintained OSHA, DOT and audit compliances.

Coordinated scheduled maintenance of facility and vehicles.

Contacted customers to schedule appointments and/or follow-up with them.

General Manager Experience continued…

Key Accomplishments:

Maximized revenue growth and exceeded corporate goals and objectives .

Grew sales by $800K, from $1.5 M illion to $2.3 M i llion

Oversaw 2 complete store remodels.

Made yearly Sales Budget as Store Manager

Ran La rgest D IY Sales Volume in 20 Store D istrict

Played pivotal role as G eneral M anager of the Development Center Store.

Led store tours w ith investors, and company executives.

Pa rticipated in Company w ide T raining Videos.

A SSISTA NT GE N ERA L M A NAGER E XPER I E NCE

Responsible for hiring, t raining, and development of store team.

Oversaw the total operation of the store in the absence of General Manager.

Worked with General Manager to achieve success as leading store in the district, both in sales and

appearance.

Key Accomplishments:

Oversaw complete store remodel.

Led weekly sales calls w ith other stores in the district.

W OR K H IS TORY

ADVANCE AUTO PARTS, District Manager, L ynchburg, VA 03/2010 – 09/2014

ADVANCE AUTO PARTS, General Manager, R oanoke, VA 03/2006 – 03/2010

B illy J. Akers Resume, Page 3

ADVANCE AUTO PARTS, Assistant General Manager, R oanoke, VA 08/2004 – 03/2006

ED UCAT IO N & T RA I N I NG

Associate of Science (AS), Business Management, New River Community College, Dublin, VA

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