Manager Customer Service

CLAUDIA RUSTIN

**** ********* ******, *** *****, CA 92122, 619-***-****, *********@*****.***

Overview:

Highly driven, passionate professional with over fifteen years experience supporting high-level executives in the

Biotechnology Industry and ten years in Management position. Executed a wide range of administrative, logistical

and project management support, frequently responsible for performing confidential tasks.

RELATED EXPERIENCE

COSTCO WHOLESALE CORP., San Diego, CA 10/13

Membership-only Warehouse

Front End Member Services; American Express & Membership Sales/Cashier

• Ensure that each member receives outstanding Guest Service by providing a Guest friendly environment.

• Answer questions; provide information on procedures and/or policies.

• Bag, box, wrap, merchandise; offer member carryout service.

• Reconcile cash drawer at the start and end of shift; prepare cash drops to volt.

• Maintain clean and orderly checkout areas.

• Receive payment by cash, check, credit cards, or automatic debits.

• Request information or assistance using paging systems.

• Keep daily balance sheet of American Express and Membership sales transactions.

• Stock shelves, inventory control and merchandise products.

BIOTIX, INC., San Diego, CA 08/12 – 09/13

Biotech Company

Executive Administrator to President & CEO; VP/Chief Operating Officer; VP/Chief Financial Officer; /

VP/Marketing; VP/Chief Information Officer; SVP/Human Resources

• Provided an advanced level of administrative support, typically of highly confidential and proprietary

nature.

• Extensive Outlook calendar management for corporate team.

• Correspond with Board of Director as directed by the CEO.

• Coordinate complex domestic and international travel for corporate team.

• Complete expense reimbursement reports in a timely manner.

• Schedule group meetings and offsite events.

• Frequently access highly confidential files and legal documents while maintaining confidentiality.

• Screen telephone calls and visitors; proactively resolved routine and complex inquiries.

• Communicate with all levels of the organization, demonstrating tact, diplomacy and knowledge of

company operations.

• Anticipate, collect and prepare information needed for discussions/meetings.

• Manage and coordinate projects to ensure high quality results within given timeframe.

CLAUDIA RUSTIN

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2966 Arnoldson Avenue, San Diego, CA 92122, 619-***-****, *********@*****.***

• Facilitate/assist SVP, HR with new hire benefit orientation, updating employee files, and continually

maintaining files to ensure data integrity.

• Oversee office supplies and inventory, and assure cost effectiveness.

• Maintain relationships with 3rd party vendors related to the office from a quality perspective.

• Liaison with landlord for all building maintenance issues.

• Perform other duties as assigned or necessary to support the office/company.

SAN DIEGO SUPERCOMPUETER CENTER @ UCSD, La Jolla, CA 04/12 – 08/12

Center for Medicare Services Fraud & Abuse Program

Senior Executive Assistant/User Services Customer Support

• Responsible for organizing and coordinating office operations and procedures in order to ensure

organizational effectiveness and efficiency.

• Provide support to various VP’s and team members with diverse and advanced level administrative support.

• Oversee the recruitment of new staff; including training and introduction.

• Organize orientation and training of new staff members.

• Monitor and maintain office supplies inventory; stay within budget.

• Using a computerized system, respond to customer inquiries.

• Gather information, research and resolve inquiries, log customer calls.

• Communicate appropriate option for resolution in a timely manner.

• Provide functional guidance, training and assistance to team members.

• Prepare report to track workload, response time and quality of input.

• Assist in planning and implementing department goals.

• Make recommendations to management to improve efficiency and effectiveness.

ILLUMINA, INC., San Diego, CA 03/99 – 10/11

Senior Executive Assistant to Founder/Sr. VP/General Manager/Chief Operating Officer; Sr. VP/General

Counsel

• Provide senior level administrative support for the Sr. VP/General Manager/COO, and Sr. VP/General

Counsel.

• Correspond with Board of Director and Scientific Advisory Board Members as directed by Sr. VP/General

Manager/COO and Sr. VP/General Counsel.

• Maintain calendars, schedule meetings, arrange conference calls, and coordinate internal/external activities;

arrange equipment and coordinate meeting details; assist with special events; create/distribute invitations

and related material for offsite meetings.

• Manage and coordinate projects and programs to ensure high quality end results within given timeframe,

distribute documents and reports to managers and other staff as directed.

• Screen incoming calls, correspondence and respond independently or route as appropriate. Work with

personnel at all organizational levels.

• Designed and managed contract database, interface with the legal department.

• Complete expense reporting and invoicing and track budget expenditures.

CLAUDIA RUSTIN

2966 Arnoldson Avenue, San Diego, CA 92122, 619-***-****, *********@*****.***

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• Anticipate, collect and prepare information needed for discussions/meetings of executive staff, department

teams and outside individuals; manage and coordinate projects with other assistants to ensure high quality

results within given timeframe.

• Liaison with office building management regarding new employees, visitor passes, service vendors.

• Handle office supply orders for the department.

• Provide back-up administrative assistance to the CEO and work in tandem with other administrative staff.

• Extensive exposure to confidential and time sensitive material requiring diplomacy, discretion and

judgment.

• Coordinate logistics with various departments for onboarding of new employees (desk, computers, phones,

etc.).

• Plan and coordinate Sr. VP/General Manager/COO and Sr. VP/General Counsel’s extensive travel,

including conferences and overseas travel ; related expense reimbursement.

• Responsible for various project-based assignments in support of Sr. VP/General Manager/Chief Operating

Officer and/or resource group(s).

• Demonstrate independent judgment and initiative in resolving problems/making recommendations.

WARWICK’S, LA JOLLA, CA 08/88 – 06/99

Books, Gifts, Stationery & Office Supply

Manager

• Provide excellent customer service to existing accounts while consistently developing new business

opportunities.

• Establish strong rapport and trust with customers.

• Instruct customers on proper use of electronic devices and equipment.

Perform opening and closing duties within the location. Handling of cash transactions, receive payment by

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cash, check, credit card, etc.

• Ensure proper cash handling and register procedures, company security practices were followed at all

times, including but not limited to bank deposits, accounting reconciliations, and safe handling.

• Managed and provided direction; trained and coached new associates on product knowledge and store standards.

• Meet sales goals for non-commissioned up selling of accessories.

• Maintain detailed account of external vendors.

• Merchandising.

• Inventory control and loss prevention.

• Buyer, maintain inventory log of department merchandise.

OFFICE SKILLS

• MS Office (Outlook, Word, Excel, PowerPoint, Visio), SharePoint, Footprints); event planning; excellent

Internet research skills; online shipping/office supplies; WebEx, GoToMeeting, FedEx.

• Knowledgeable in cash handling and register procedures, bank deposits, reconciliation.

• Fluent in Spanish.

REFERENCES: Upon request

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