Customer Service Manager

*** ******** ******* **

M inal P a t e l Calgary, AB T3J 0A1

Email: *************@*****.***

Contact: 403-***-****

C A R E E R O B E J C T I VE

To use my skills, experience and adaptability to obtain new system and great customer service where I am

constantly challenged. My greatest strength is my ability to walk into a new environment and be functional

immediately.

P R OF I L E S U M M AR Y

Expert knowledge and abilities in written and oral communication.

Organized and detail-oriented.

Strong skills in time management, prioritizing tasks and meeting deadlines.

Motivated and self-driven professional.

Highly skilled in maintaining a liaison between different departments within the company and with agencies

outside the company.

In-depth knowledge of administration procedures and ability to use them on need basis.

Hands-on experience in data entry and MS office suite.

Good understanding of reception work and customer services .

W O R K E XP E RI E NC E

Primary Teacher Assistant Nov 2009 – Dec 2013

Government School - Vadodara, Gujarat India

Responsibilities:

Daily classroom management, monitoring student behavior and individual student progress.

Developed weekly lesson plans in accordance with the school curriculum.

Assessed students in preparation for higher level of examinations.

Recorded and computed grades of students according to their academic performance.

Planning and implementing lessons in accordance with state outcome statements.

Liaising with parents about their student’s progress and coordinating parent volunteers in student reading

program.

Member of Curriculum Development Committee, which oversees the implementation of the curriculum.

Communicated with parents to ensure proper guidance at home.

Achievements:

Won 2nd prize for the “Green House Effect “project in science fair.

Prepare students for games and won Gold Medal in sports day.

Office Admin – Part Time Jan 2010 – Nov 2013

CSI Software – Vadodara, Gujarat India

Responsibilities:

Acted as initial point of contact for inquiries and requests.

Process maintenance request, substituting manager as needed.

Handle weekly staff scheduling.

Maintained office files and folders.

Maintain office supplies by checking stock to determine inventory levels.

Liquor Store Clerk

Queensland Liquor Store – Calgary, AB

Responsibilities

Received and ensured proper storage of deliveries.

Managed stock replenishment.

Ensured that appropriate levels of inventory for product lines are maintained and ordered.

Maintained product quality and rotation.

Delivered superior customer service while working with associates to promote sales.

Key holder/Supervisor

Dollarama – Calgary, AB

Responsibilities

Provide assistance to the Store Manager and Assistant-Manager in the daily operation and running of the store.

Train new sales associates for the daily routine operations.

Maintain the excellence in the areas of store cleanliness, presentation of merchandise and customer service.

Change the daily price for the merchandise and make manage the inventory.

Resolve the customer issues with satisfaction.

Manage daily float sheet and deposit cash.

EDUCATION

Master of Arts (English) North Gujarat University

Bachelor of Arts (English) Gujarat University

Primary Teaching Certificate (P.T.C) H M Vaidh PTC College

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