Information Technology Technical Support

Kendrick Maurice Langford

**** **** ***** ***** ***** City, GA 30291

Evening Phone: 770-***-****

Mobile: 404-***-****

Email: www.linkedin.com/pub/kendrick-langford/28/13a/267/

SUMMARY:

Over a decade of professional experience in Information Technology and Intelligence Analyst. I started my career as a

Military Technical Support/Logistics Officer, Intelligence Analyst and have advanced to an Engineer role. I have

received degrees in Business\IT disciplines, along with completing a Masters currently in IT Infustructure/Se curity. I

possess leadership skills, detailed oriented, goal accomplisher, broad-minded, and extremely of confidentiality. I am

highly motivated, well organized, manage multiple tasks and have strong computer skills. Highly dedicated with

pleasant attitude.

Work

Experience:

Drug Enforcement Administration 01/2014 -

Atlanta, GA United States Present

Intelligence Analyst (Intern) GS12 Position

Research, analyze and evaluate raw intelligence toll data

Utilize T2S2, i2, CLEAR, DARTS, Pen-Link, M204, MSQ, NADDIS proficiently

Generate subpoenas for telephones, utilities to identify targets

Collect and catalog new drug law enforcement intelligence information

Gather intelligence and data for reports, Intel notes, trends and traffic reports

Evaluate all available intelligence information and emerging trends for analysts and agents

Liaise closely with case agents on the latest case information

Pull driver license photos and vehicle information for comparison on surveillance by agents

01/2013 -

Present

Drug Enforcement Administration

Atlanta, GA United States

Software Implementation Specialist (Intern) GS12 Position

Responsible for maintenance, configuration and operations of computer systems and network environment for

the Drug Enforcement Administration, current Active

Secret security clearance with DOD.

Install wiring, CAT5cabeling, support, and maintain servers, other computer systems and network devices.

Plan and respond to service outages and other problems.

Project management for systems-related projects, supervise & training support analysts, consultant for

technical support staff.

Consult with customers to determine and review hardware, software, or system functional specifications and

obtain initial customer sign-offs prior to system installation.

Conduct end user staff and/or management training which includes staging and set up/breakdown of

equipment to ensure a smooth installation process and minimize post -installation support requirements.

01/2012 –

Diversified Electronics Two-Way Radio 09/2013

Forest Park, GA 30297 United States

Logistics Department/ Technical Support

Program radios for customer events. Troubleshoot computer hardware, software, and network issue. Upgrade

radio code plugs to receive new information for radio updates

Build, configure and troubleshoot desktop/ laptops related issues. First line contact for support of Lotus Notes

and Outlook clients.

Ensure that all printers meet enterprise requirements. Install and configure network and local printers: HP,

Canon, Brother, Xerox, Samsung, SATO and Dell. Perform maintenance and support all printers throughout

the environment

05/1991 –

3/345TH Training Support Battalion

Fort Gillem, GA 30297 United States 04/2014

Supply Sergeant Systems Engineer

Establish and maintain stock records and other documents such as inventory, material

control, accounting, and supply reports.

Establish and maintain automated and manual accounting records, posts receipts, turn-ins,

and perform dues-in and dues-out accounting. Correct error and exception documents.

Review and verify quantities received against bills of lading, contracts, purchase requests,

and shipping documents. Unload, unpack, visually inspect, count, separate, palletize, and

store incoming supplies and equipment.

Maintain stock locator system and administer document control procedures.

Education

American InterContinental University Hoffman Estates, IL United States

Master's Degree 02/2014

GPA: 3.00 of a maximum 4.00

Credits Earned: 12 Continuing Education Unit

Major: Information Technology Minor: Specialization in Information Assurance and Security

American InterContinental University Hoffman Estates, IL, IL United States

Bachelor's Degree 12/2012

Credits Earned: 180 Semester hours

Major: Information Technology

American InterContinental University Hoffman Estates, IL United States

Associate's Degree 08/2011

Credits Earned: 90 Semester hours

Major: Business Administration

References Upon Request

Contact this candidate