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Sales Customer Service

Location:
Lincolnwood, IL
Posted:
February 24, 2015

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Resume:

SAAD AHMEDUDDIN

** ********* ****** ********, ******** 60523 (C)608-***-**** ~

acoglf@r.postjobfree.com

Professional Summary

Overall 6+ years of experience in Information Technology with 3+ years in

SAP

SAP Certified Associate

SAP Technical and Cross functional experience in multiple modules including

SD,MM, and FI

Expert level knowledge of business process practices/requirements

Strong business process consultancy skills

Understanding of SAP tables, data structure, programs, and ability to learn

customized development for the solution.

Expert-level knowledge of SAP Material Management and Sales and

Distribution modules including Inventory Management, Physical

Inventory/Cycle Counting, Purchasing

Thorough knowledge of implementing and managing SAP applications

Thorough knowledge of SAP system business process, cross functional and

integration view points

Analytical and problem-solving skills

Solid background with configuring Material Master, Vendor Master, Purchase

Requisition, Customer Master, and Purchase Orders

Knowledgeable in best practice master data management and

governance procedures

Solid familiarity with customization of sales documents and billing

documents in SAP

Experience in Inventory Management, Goods Receipts, Goods Issue, Invoice

verification, Stock Transfers, Transfer Postings, Material to Material Transfers,

Physical inventory, Stock determination, Cycle Counting

Good understanding of Financial, Sales Ordering, Inventory Management,

Plant Maintenance and/or Warehouse Management processes

Extensive knowledge of implementing and configuring SAP SD modules

Demonstrated experience in working with various IT and Business partners to

deliver on the requirements and solution

Ability to conduct an analysis of business needs, including scheduling

meetings, planning agendas, conferring with business line leaders,

documenting and making verbal and written presentations

Firm understanding of integration points between MM and SD

Knowledge and experience with preparing technical and functional specs

Good Knowledge of ESOA roadmap

Experience in enhancing and supporting Logistics Execution applications, this

includes shipping, Warehouse management, Inventory management and

Transportation

Solid background on customizing pricing procedures

Expertise in customizing billing documents in SAP including billing schedule,

incoterms, and terms of payments

In depth understanding of the end-to-end SAP procurement (P2P) and sales

(OTC)process

Production support: experienced in unit testing, system integration testing,

performance testing and user acceptance testing, and regression testing

Expert in the customization of customer master data and material master data

Expert knowledge on order to cash (OTC) processes

Experience working with more than one client on SAP projects

Ability to resolve SAP technical and functional support problems

Functional expertise: Pre-sales activities such as inquiry and quotation, and

major business activities such as Pricing, Billing, Shipping, Transportation,

Availability check (ATP), Credit Management, Partner Determination, Output

Determination, and Bill of Materials

Thorough knowledge of Shipping Point Determination, Route Determination,

Transport and Delivery Scheduling

Experience working with business process in sales, operations, and customer

order fulfillment

Understand basic functionality of SAP Project reports

Familiar with SAP Project Management methodology and process

Solid understanding of integration between FICO, MM, and SD

Able to trouble-shoot and some programming in ABAP

Work Experience

Analyst (SAP) December 2014-Present

Wolters Kluwer Riverwoods, Illinois

Proactively support the business process with issue identification and

resolution, and process optimization

Meet with business process owners and departmental heads to identify the

business requirement

Analyze evolving SAP capabilities to meet business requirements and work

with users to implement the process

Customize Purchase requisition screens for end users

Provide support to purchasing (P2P) department

Utilize SAP best practices

Analyze issues related to customer master records

Work with global team to solve issues related to failed orders

Coordinate training activities according to the training concept plan

Write up technical and functional specs for ABAP developers

Troubleshoot SAP issues related to procurement and sales

Manage enhancements for SAP

Work on creating user exits to automate certain processes.

Work on a team that is responsible for the overall, enterprise-wide service

delivery of the ERP (SAP) platform for the entire corporation

Provide general SAP support to end users

Coordinate business users with SAP support activities

Work with users to create new business cases and complete deployment

activities for all changes affecting assigned user base

Ensure that Master Data is up to quality in standards in SAP

SAP Analyst September 2014-

November 2014

Accenture at U.S. Army Fort McCoy, WI

Manage activities of project team resources to support and deliver solutions

related to the program

Work on a team that is responsible for the overall, enterprise-wide service

delivery of the ERP (SAP) platform for the entire corporation

Coordinate business users with SAP support activities

Work with users to create new business cases and complete deployment

activities for all changes affecting assigned user base

Ensure that Master Data is up to quality in standards in SAP

Participate in the implementation of new support processes and monitor the

application performance

Ensure that all delivery artifacts are reviewed and are according to the

standards and guidelines for the systems being supported

Project Administrator November 2013-

May 2014 GE Healthcare Madison,

WI

Act as direct liaison with the Business and ERP team to ensure system

requirements; deadlines and priorities are clear and attained

Work with team members to provide implementation and delivery of the

project

Communicate status of project on a regular basis to the rest of the team

Consults with multiple Business process owners to identify, define and

document business needs and objectives, current operational procedures,

problems, input and output requirements

Coordinate requirements, design, and development activities to establish

product release

Develop documentation to facilitate on-going support

Manage activities of project team resources to support and deliver solutions

related to the program

Manage Project for integrating Bill of Materials in order to improve inventory

management

Coordinate and maintain and Maintain Material Master content which is

derived from cross functional groups, Engineering, Quality, Sales and

Production

Stay current with technologies and work as a partner to promote their use

Configure changes to Engineering records

Preparation of Bill of Materials

Assist with end user training

Work with material master data migration team for completion of required

material master to execute business process

Updating and maintaining of Material Master

Work with Service, Marketing, Product Finance to ensure material attributes

are correct

Customize Material Settings

Communicate with global teams to make sure product is ready for sales and

service

Update material attributes in databases and price lists

Execute ECRs, ECOs, and MRs on an as needed basis

Approve Engineering Requests as part of CCB

Create and maintain material master records

Reconcile Bill of Material discrepancies to cut down on excess inventory

Provide technical support to various users

Presentation of various aspects of project to audience of varying technical

ability

Provide with item number assignment for new parts

Analyst July 2013- October

2013

R-Tech Solutions Inc Irving,

TX

Ensured project objectives were met

Help communicate business needs to developers in order to construct IT

solutions

Facilitate productive interaction between developers and clients

Coordinate with project teams to outline recommendations for material master

requirement

Lead project team status meetings and coordinating work with Developers

Acted as liaison to different business area

Adhered to best project management practices and methodologies

Ensure conformance to system architecture, standards and practices

Organize testing activities and contribute to test plan creation .

Partners with various IT and business functions to execute and communicate on

business solution initiatives

Support the business processes with issue identification and resolution

Work with different groups and business units to pull relevant information

Provide updates on projects

SAP Junior Analyst November 2012-

April 2013

Johnson Health Tech North America Cottage

Grove, WI

Develop and test SAP training documents for users

Prioritize/manage SAP support tickets submitted to the IT Help Desk

Attend meetings on behalf of SAP team with other departments

Provide general SAP support

Organize testing activities, data cleanup, and migration activities

Analyze evolving SAP capabilities against business requirements

Attend SAP implementation meetings for newly acquired company

Configure Bill of Materials to be loaded in SAP

Configured new material types

Work with key users to implement business process

Prepare files from newly acquired company to be loaded in SAP (Data

migration)

Ensure data meets SAP standards

Collaborate with SAP team to identify and find solutions with Sales

Characteristics

Collaborate with Customer Service, Supply Chain, and Warehouse

Management teams to manage inventory availability

Mass Updates and Mass Maintenance in SAP

Converted planned orders into production orders & constantly reviewed

MRP/Stock requirements list to ensure proper working of all functionalities

Maintained plant parameters for MRP

MRP Runs

Provide Exception Reporting for Materials from SAP to Procurement team

Involved in data analysis including getting data from various sources,

primarily SAP, doing data analysis in MS Excel

Compare Purchase Requisitions, Purchase Orders, & Shipping Notes against

stock needs

Convert Purchase Requisitions to Purchase Orders in SAP

Help identify issues end users have in SAP

Create Purchase orders with reference to contract agreements

Monitor and manage inbound deliveries from suppliers

Locate opportunities for business process improvements

Confirm Purchase Orders submitted by Supply Chain team

Monitor iDocs for inbound/outbound failures (SE09)

Provide reporting analysis for departmental projects and initiatives

Transfer and load Material Masters in SE38 with ABAP

Configure changes to pricing procedures with ABAP

Configure changes to Material Master.

Involved in procure-to-pay (P2P) processes for Purchase Req, Purchase

order, goods receipt and Invoicing.

Supply Chain Associate September 2012- November 2012

Oskri Organics Lake Mills, WI

Managed Customer Order fulfillment team

Streamlined and improved delivery schedules with large accounts such as

Amazon.com and Marshalls/TJ Maxx reducing processing time by 50%

Championed project for implementing a new ERP system

Coordinate invoicing and payments

Provide statistics to production team in order optimize inventory levels

Gathered system requirements for MRP/Planning

Troubleshooting Sales Orders when they fail in either Shipping or Invoicing

Develop and maintain relationships with suppliers in order to keep costs down

and utilize discounts

SAP Intern January 2011– May

2012

R-Tech Solutions, Inc. (ERP Consulting Company)

Developed training documentation in Microsoft Office for new business users

in different business units (Purchasing, Sales, and Finance)

Pulled data for the sales team from the Sales Information System (MCSI)

Worked on Production Scrap reports

Troubleshoot user issues during invoice creation process

Troubleshoot inventory discrepancies with the Supply Chain team

Assist users in creating, Purchase orders, Scheduling Agreements, and good

receipts or reversals

Developed training documentation in Microsoft Office for new business users

in different business units (Purchasing, Sales, and Finance)

Pulled data for the sales team from the Sales Information System (MCSI)

Worked on Production Scrap reports

Assistant September 2010-June 2011

University of Wisconsin Survey Center

Occasionally ran diagnostics tests on call floor workstations to determine boot

up issues

Update records on a consistent basis

IT Administrative Assistant December 2007-

August 2010

Al-Jumuah Magazine

Worked with team to launch ecommerce website

Archived Magazine to facilitate with ecommerce

Provide general IT support to users

Education

University of Wisconsin Madison, WI

Bachelors in Economics

SAP Training

SAP TERP 10 Academy

SAP Certified Business Associate June 8,

2012

C_TERP10_65: SAP Certified - Associate Business Foundation & Integration with SAP

ERP 6.0 EHP5

• Business Processes in Financial Accounting,

• Business Processes in Management Accounting, Purchase to Pay business process,

• Material Planning business process,

• Manufacturing business process,

• Lifecycle Data management overview,

• Enterprise Asset Management and Customer Service business process,

• Program and Project Management business processes,

• Human Capital Management process overview



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