Sales Customer Service
Resume:
SAAD AHMEDUDDIN
** ********* ****** ********, ******** 60523 (C)608-***-**** ~
***********@********.***
Professional Summary
Overall 6+ years of experience in Information Technology with 3+ years in
SAP
SAP Certified Associate
SAP Technical and Cross functional experience in multiple modules including
SD,MM, and FI
Expert level knowledge of business process practices/requirements
Strong business process consultancy skills
Understanding of SAP tables, data structure, programs, and ability to learn
customized development for the solution.
Expert-level knowledge of SAP Material Management and Sales and
Distribution modules including Inventory Management, Physical
Inventory/Cycle Counting, Purchasing
Thorough knowledge of implementing and managing SAP applications
Thorough knowledge of SAP system business process, cross functional and
integration view points
Analytical and problem-solving skills
Solid background with configuring Material Master, Vendor Master, Purchase
Requisition, Customer Master, and Purchase Orders
Knowledgeable in best practice master data management and
governance procedures
Solid familiarity with customization of sales documents and billing
documents in SAP
Experience in Inventory Management, Goods Receipts, Goods Issue, Invoice
verification, Stock Transfers, Transfer Postings, Material to Material Transfers,
Physical inventory, Stock determination, Cycle Counting
Good understanding of Financial, Sales Ordering, Inventory Management,
Plant Maintenance and/or Warehouse Management processes
Extensive knowledge of implementing and configuring SAP SD modules
Demonstrated experience in working with various IT and Business partners to
deliver on the requirements and solution
Ability to conduct an analysis of business needs, including scheduling
meetings, planning agendas, conferring with business line leaders,
documenting and making verbal and written presentations
Firm understanding of integration points between MM and SD
Knowledge and experience with preparing technical and functional specs
Good Knowledge of ESOA roadmap
Experience in enhancing and supporting Logistics Execution applications, this
includes shipping, Warehouse management, Inventory management and
Transportation
Solid background on customizing pricing procedures
Expertise in customizing billing documents in SAP including billing schedule,
incoterms, and terms of payments
In depth understanding of the end-to-end SAP procurement (P2P) and sales
(OTC)process
Production support: experienced in unit testing, system integration testing,
performance testing and user acceptance testing, and regression testing
Expert in the customization of customer master data and material master data
Expert knowledge on order to cash (OTC) processes
Experience working with more than one client on SAP projects
Ability to resolve SAP technical and functional support problems
Functional expertise: Pre-sales activities such as inquiry and quotation, and
major business activities such as Pricing, Billing, Shipping, Transportation,
Availability check (ATP), Credit Management, Partner Determination, Output
Determination, and Bill of Materials
Thorough knowledge of Shipping Point Determination, Route Determination,
Transport and Delivery Scheduling
Experience working with business process in sales, operations, and customer
order fulfillment
Understand basic functionality of SAP Project reports
Familiar with SAP Project Management methodology and process
Solid understanding of integration between FICO, MM, and SD
Able to trouble-shoot and some programming in ABAP
Work Experience
Analyst (SAP) December 2014-Present
Wolters Kluwer Riverwoods, Illinois
Proactively support the business process with issue identification and
resolution, and process optimization
Meet with business process owners and departmental heads to identify the
business requirement
Analyze evolving SAP capabilities to meet business requirements and work
with users to implement the process
Customize Purchase requisition screens for end users
Provide support to purchasing (P2P) department
Utilize SAP best practices
Analyze issues related to customer master records
Work with global team to solve issues related to failed orders
Coordinate training activities according to the training concept plan
Write up technical and functional specs for ABAP developers
Troubleshoot SAP issues related to procurement and sales
Manage enhancements for SAP
Work on creating user exits to automate certain processes.
Work on a team that is responsible for the overall, enterprise-wide service
delivery of the ERP (SAP) platform for the entire corporation
Provide general SAP support to end users
Coordinate business users with SAP support activities
Work with users to create new business cases and complete deployment
activities for all changes affecting assigned user base
Ensure that Master Data is up to quality in standards in SAP
SAP Analyst September 2014-
November 2014
Accenture at U.S. Army Fort McCoy, WI
Manage activities of project team resources to support and deliver solutions
related to the program
Work on a team that is responsible for the overall, enterprise-wide service
delivery of the ERP (SAP) platform for the entire corporation
Coordinate business users with SAP support activities
Work with users to create new business cases and complete deployment
activities for all changes affecting assigned user base
Ensure that Master Data is up to quality in standards in SAP
Participate in the implementation of new support processes and monitor the
application performance
Ensure that all delivery artifacts are reviewed and are according to the
standards and guidelines for the systems being supported
Project Administrator November 2013-
May 2014 GE Healthcare Madison,
WI
Act as direct liaison with the Business and ERP team to ensure system
requirements; deadlines and priorities are clear and attained
Work with team members to provide implementation and delivery of the
project
Communicate status of project on a regular basis to the rest of the team
Consults with multiple Business process owners to identify, define and
document business needs and objectives, current operational procedures,
problems, input and output requirements
Coordinate requirements, design, and development activities to establish
product release
Develop documentation to facilitate on-going support
Manage activities of project team resources to support and deliver solutions
related to the program
Manage Project for integrating Bill of Materials in order to improve inventory
management
Coordinate and maintain and Maintain Material Master content which is
derived from cross functional groups, Engineering, Quality, Sales and
Production
Stay current with technologies and work as a partner to promote their use
Configure changes to Engineering records
Preparation of Bill of Materials
Assist with end user training
Work with material master data migration team for completion of required
material master to execute business process
Updating and maintaining of Material Master
Work with Service, Marketing, Product Finance to ensure material attributes
are correct
Customize Material Settings
Communicate with global teams to make sure product is ready for sales and
service
Update material attributes in databases and price lists
Execute ECRs, ECOs, and MRs on an as needed basis
Approve Engineering Requests as part of CCB
Create and maintain material master records
Reconcile Bill of Material discrepancies to cut down on excess inventory
Provide technical support to various users
Presentation of various aspects of project to audience of varying technical
ability
Provide with item number assignment for new parts
Analyst July 2013- October
2013
R-Tech Solutions Inc Irving,
TX
Ensured project objectives were met
Help communicate business needs to developers in order to construct IT
solutions
Facilitate productive interaction between developers and clients
Coordinate with project teams to outline recommendations for material master
requirement
Lead project team status meetings and coordinating work with Developers
Acted as liaison to different business area
Adhered to best project management practices and methodologies
Ensure conformance to system architecture, standards and practices
Organize testing activities and contribute to test plan creation .
Partners with various IT and business functions to execute and communicate on
business solution initiatives
Support the business processes with issue identification and resolution
Work with different groups and business units to pull relevant information
Provide updates on projects
SAP Junior Analyst November 2012-
April 2013
Johnson Health Tech North America Cottage
Grove, WI
Develop and test SAP training documents for users
Prioritize/manage SAP support tickets submitted to the IT Help Desk
Attend meetings on behalf of SAP team with other departments
Provide general SAP support
Organize testing activities, data cleanup, and migration activities
Analyze evolving SAP capabilities against business requirements
Attend SAP implementation meetings for newly acquired company
Configure Bill of Materials to be loaded in SAP
Configured new material types
Work with key users to implement business process
Prepare files from newly acquired company to be loaded in SAP (Data
migration)
Ensure data meets SAP standards
Collaborate with SAP team to identify and find solutions with Sales
Characteristics
Collaborate with Customer Service, Supply Chain, and Warehouse
Management teams to manage inventory availability
Mass Updates and Mass Maintenance in SAP
Converted planned orders into production orders & constantly reviewed
MRP/Stock requirements list to ensure proper working of all functionalities
Maintained plant parameters for MRP
MRP Runs
Provide Exception Reporting for Materials from SAP to Procurement team
Involved in data analysis including getting data from various sources,
primarily SAP, doing data analysis in MS Excel
Compare Purchase Requisitions, Purchase Orders, & Shipping Notes against
stock needs
Convert Purchase Requisitions to Purchase Orders in SAP
Help identify issues end users have in SAP
Create Purchase orders with reference to contract agreements
Monitor and manage inbound deliveries from suppliers
Locate opportunities for business process improvements
Confirm Purchase Orders submitted by Supply Chain team
Monitor iDocs for inbound/outbound failures (SE09)
Provide reporting analysis for departmental projects and initiatives
Transfer and load Material Masters in SE38 with ABAP
Configure changes to pricing procedures with ABAP
Configure changes to Material Master.
Involved in procure-to-pay (P2P) processes for Purchase Req, Purchase
order, goods receipt and Invoicing.
Supply Chain Associate September 2012- November 2012
Oskri Organics Lake Mills, WI
Managed Customer Order fulfillment team
Streamlined and improved delivery schedules with large accounts such as
Amazon.com and Marshalls/TJ Maxx reducing processing time by 50%
Championed project for implementing a new ERP system
Coordinate invoicing and payments
Provide statistics to production team in order optimize inventory levels
Gathered system requirements for MRP/Planning
Troubleshooting Sales Orders when they fail in either Shipping or Invoicing
Develop and maintain relationships with suppliers in order to keep costs down
and utilize discounts
SAP Intern January 2011– May
2012
R-Tech Solutions, Inc. (ERP Consulting Company)
Developed training documentation in Microsoft Office for new business users
in different business units (Purchasing, Sales, and Finance)
Pulled data for the sales team from the Sales Information System (MCSI)
Worked on Production Scrap reports
Troubleshoot user issues during invoice creation process
Troubleshoot inventory discrepancies with the Supply Chain team
Assist users in creating, Purchase orders, Scheduling Agreements, and good
receipts or reversals
Developed training documentation in Microsoft Office for new business users
in different business units (Purchasing, Sales, and Finance)
Pulled data for the sales team from the Sales Information System (MCSI)
Worked on Production Scrap reports
Assistant September 2010-June 2011
University of Wisconsin Survey Center
Occasionally ran diagnostics tests on call floor workstations to determine boot
up issues
Update records on a consistent basis
IT Administrative Assistant December 2007-
August 2010
Al-Jumuah Magazine
Worked with team to launch ecommerce website
Archived Magazine to facilitate with ecommerce
Provide general IT support to users
Education
University of Wisconsin Madison, WI
Bachelors in Economics
SAP Training
SAP TERP 10 Academy
SAP Certified Business Associate June 8,
2012
C_TERP10_65: SAP Certified - Associate Business Foundation & Integration with SAP
ERP 6.0 EHP5
• Business Processes in Financial Accounting,
• Business Processes in Management Accounting, Purchase to Pay business process,
• Material Planning business process,
• Manufacturing business process,
• Lifecycle Data management overview,
• Enterprise Asset Management and Customer Service business process,
• Program and Project Management business processes,
• Human Capital Management process overview
Contact this candidate