Customer Service Representative
Resume:
PATIENCE MAROL
Latrobe, PA ****0
Primary Phone: 724-***-**** Email: *******@*****.***
CORE COMPETENCIES
Healthcare customer service professional with a Bachelors of Arts in Psychology, Seton Hill University
Highly experienced in Hospital/Business operations with proven track record of customer service.
Demonstrated ability to organize a customer service department inside and outside a healthcare setting.
Recognized for the ability to work with very diverse clients and staff.
Energetic performer consistently cited for unbridled passion for work, sunny disposition, and upbeat, positive attitude.
EXPERIENCE
Community Service-Latrobe, PA 06/01/14-Present
Precision Care Pharmacy/Medicine Shoppe - Latrobe/Greensburg, PA 02/01/2012 - 05/01/2014
Pharmacy Communications Specialist
Established excellent working relationship by promoting open dialog and addressing concerns of approximately 70 long term care facilities/patient and family members.
Recuperated $20,000+ lost revenue from past due medication accounts.
Assured register balances and accurate paperwork were completed by working with the retail staff.
Monitored and updated Transworld Collections.
Posted and deposited accounts receivable checks for long term care facilities, retail, and 3rd party into QS1 and the banking system.
Trained employee's on Fraud, Waste, and Abuse
Promoted the Medi-Pak Program to the customers to inform them of different ways to receive and manage their medications.
Managed the drive to raise funds for the yearly Toys for Tots campaign for less fortunate children in the community.
Private Individual - Latrobe, PA 03/01/2011 - 09/16/2011
Private Caregiver
Assisted an elderly woman with daily activities and personal care.
Accompanied client to doctors' offices and on other trips outside the home, providing transportation and assistance.
Excela Health Latrobe and Frick Hospital - Latrobe/Mt Pleasant, PA 08/13/2007 - 02/14/2011
Customer Service Representative
Customer Satisfaction: Directed Service Recovery case management program & Press Ganey survey program
Increased customer and employer satisfaction: 95 % of customers remained loyal to the organization when immediate action was taken to resolve their complaint.
Quality Assurance and Improvement: Facilitated/coordinated the assessment, development, implementation, and maintenance of the customer service programs, initiatives, and processes.
Leadership: Managed daily operations of the customer service department of two related healthcare facilities. Knowledge of medical terminology. Computer skills and applications involved in daily department operations: Microsoft Word, PowerPoint (college), Data Entry (ACCESS database), McKesson Star (Patient Location Tracker), Email Software, Internet Browser.
J.J. Marol Studio - Latrobe, PA 01/01/1986 - 02/28/2005
General Manager
Business Management: Developed photography business using entrepreneurial skills. Monitored financial health through bookkeeping of all sales and services. Led and supervised photographer and other team members to exceed customer’s expectations
Customer Service: Coordinated and consulted for portraits, weddings, sports, reunions, and dance studios. Customized and sold clients orders and packages to increase revenue.
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