Customer Service Sales

SARAH GBUNBLEE

***** ************* **., ****, ** 77449 (H) 281-***-**** (C) 832-***-**** *********@*****.***

Professional Summary

Qualified sales associates with 4 years in fast-paced customer service and call center environments. Personable and professional under pressure. Motivated customer service specialist with over 4 years retail experience in a fast-paced, team-based environment. Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities. Skills

Exceptional communication skills MS Windows proficient Quick learner Exceptional workflow management Committed to maintaining data integrity Skilled in call center operations

Work History

Active listening skills Customer-oriented Retail sales Upselling techniques Merchandising Natural leader Detail-oriented Strategic thinker

Apparel Associates, Cashier 11/2014 to Current Jcpenney – West Grand Promenade 23523 Grand Circle Blvd

Answered product questions with up-to-date knowledge of sales and store promotions. Directed calls to appropriate individuals and departments. Answered questions regarding the store and its merchandise. Helped customers with questions, problems and complaints in person and via telephone. Verified that all customers received receipts for purchases. Priced merchandise, stocked shelves and took inventory of supplies. Completed all point of sale opening and closing procedures, including counting the contents of the cash register.

Sales Associates, Customer Service 04/2014 to 11/2014 Academy Sports & Outdoors – 23155 Katy Freeway Katy, TX 77450

Researched and customized service proposals for clients. Alerted customers to upcoming sales events and promotions. Cleaned and organized the store, including the checkout desk and displays. Priced merchandise, stocked shelves and took inventory of supplies. Welcomed customers into the store and helped them locate items. Answered questions regarding the store and its merchandise. Developed positive customer relationships through friendly greetings and excellent service. Greeted customers and ascertained customers' needs.

Sales Associates, Cashier 10/2013 to 04/2014 It'SUGAR – 5000 Katy Mills Circle #631, Katy, TX 77494

Organized store merchandise racks by size, style and color. Led merchandise selection, pricing, planning and marketing. Ran markdown reports, managed store replenishment and analyzed buying reports. Monitored and analyzed sales records and consumer purchasing trends. Set and recommended mark-up rates, mark-down rates and selling prices for merchandise. Rotated manufacturer products as needed.

Removed damaged, out-of-code, not-in-set and discontinued items from displays. Loaded and unloaded merchandise using a ladder and pallet jack.

Contact Center Customer Service Associate (CSAs) 11/2013 to 10/2014 Academy Sports & Outdoors – 1800 N. Mason, Katy, TX

Effectively managed a high-volume of inbound and outbound customer calls. Answered a constant flow of customer calls with up to 5 calls in queue per minute.? Accurately documented, researched and resolved customer service issues. Managed high call volume with tact and professionalism. Prepared reports and communication for senior management and clients. Resolved service, pricing and technical problems for customers by asking clear and specific questions. Referred unresolved customer grievances to designated departments for further investigation. Education

High School Diploma: 3.6 Gpa 2013 Texas Vritual Academey - Houston, TX Volunteer work

Leading Groups Teaching Children's Class at church Volunteering at school and church events Community and charities work for New Life Church Fundraisers for Church camp Hosting/serving at public dinner services Hosting Holiday events Valentines dinner and Christmas parties etc... Ushered And served at weddings and receptions Additional Information

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