Customer Service Training
Resume:
Kevin McGann
Framingham, MA ***01
*************@*****.***
Summary of Experience: I have 21 years experience in manufacturing and customer service working as part of a team.
Education:
Northeastern University, Boston, MA
Employment:
Diamond Staffing/Delmonte Fresh Cut
2012 to Present
Performance Supervisor
• Configure the floor to maximize efficiencies.
• Identify optimal line manning to improve output.
• Develop and implement an optimal organization structure that will achieve objectives.
• Increase efficiency of all aspects of the operation.
• Listen and troubleshoot customer management workforce concerns.
• Create and perform training based on training matrix and standard operating procedures.
• Identify staffing increases or decreases based upon achieving productivity goals.
• Monitors down time, performs troubleshooting as needed in order to create maximum efficiency
• Manages and Motivates workforce and provides necessary on-going training to achieve output targets. Be primary
communication contact with employees.
• Assure adequate and visible on-floor presence to effectively manage productivity of the employees.
• Implement start of shift and end of shift process to maximize productivity.
• Monitor employee production efficiency and quality.
• Manage the staffing company to conduct coaching, counseling and make prompt management decisions on employee issues.
• Performs and maintains production and quality reporting daily, posting productivity records at the end of each shift.
• Monitor arrival time and attendance of employees and perform daily tracking of absenteeism.
• Perform on-site risk management and ensure safety guidelines are followed according to customer rules.
• Monitor employee work areas for safety and cleanliness.
Evergreen Solar, Devens Ma
October 2005- 2012
Operations Program Lead
Plan and execute production schedule and monitor 128 production operators’ performance in a 100k Clean Room shop.
Track efficiency data for Wafer Fab
Meet or exceed planned output and yield goals.
Track and improve cycle time
Supervise the quality of Wafer production.
Communicate all shift activity to, Supervisors, Group Leads too on coming shift.
Reduce MOH
Ensure safety of all employees through training and observations.
Safety Champion for Wafer Fab with 8 Safety Champions reporting activities on shift
Conduct performance appraisals
Manage weekly timecards for pay purposes and PTO balances.
Developed and tracked operator training and performance on furnaces
Coordinated Lean and Six Sigma training for operators-Yellow Belt
Work with IT to resolve MES issues and updates for MES.
Radio Waves Inc., Billerica, MA
February 2004- March 2005
Senior Production Supervisor
Supervised 40 hourly employees and 3 salaried employees in several phases of the manufacturing process of high quality
microwave antennas for cellular base station interconnects, internet service providers, hospitals, campus environments, WI-
FI, private networks, disaster recovery as well as many other applications.
Responsibilities included training of employees, their performance reviews, and the implementation of any discipline action
required.
Coordinated with the planner and vendors to obtain the material required to manufacture the antennas as well as negotiate
pricing with vendors and assisted engineers on new products for customers.
International Paper Company, Framingham, MA
May 1996- January 2004
Manufacturing Supervisor
Responsibilities included the training of employees, their performance reviews, and any disciplinary action that may have
been required.
Implemented facility, environmental, and safety training and created the safety manual that was used in that training.
Coordinated vendor trials for new products and machinery, negotiated pricing with all vendors and worked with vendors on
plans for manufacturing new products. Helped with the purchase of materials, machinery, and supplies for the facility and
participated in customer problem solving and quality reviews.
Provided technical knowledge on corporate projects and was involved with capital projects for the facility and efficient with
machinery using PLC’s and hydraulics.
Facilitated meetings with employees and help resolve any conflicts employees may have.
United States Armed Forces – Army
Desert Storm Veteran
October 1987- December 1992
Cannoneer/Artillery Person
Skills: Offset printing, sheet fed web printing, color matching, bindary and corporate stationary printing, AB Dicks, 9810 and 8900;
String ribbon growth, 6s,GMPS, lean manufacturing, 6 Sigma-Green Belt, SAP, MRP,purchasing, customer service, positive
management and all Microsoft applications.
Hobbies and Interests: Golf, weight training, coaching youth baseball and football and officiating youth baseball.
References are available upon request
Contact this candidate