Manager Management

Jennifer Pena

786-***-**** * mail: ********.****@*****.***

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Offers over 20 years of experience providing the establishment,

restructuring, and management of administrative operations within a variety

of industries. Effectively coordinates the supervision and placement of

personnel groups totaling over 60 members. Achieves major enhancements in

performance and service quality through the development and implementation

of strategic plans.

Areas of Expertise: Client Relations, International Relations, Customer

Service, Inventory Control, Office Administration, Public Relations,

Training/Development, Writing, Advertising/Marketing

Professional Synopsis

Operations Management

. Developed and implemented plans to increase sales and enhance service

quality.

. Purchased automotive materials and communicated with vendors.

. Provided translation services to law firm members and clients in the

areas of birth certificates, college transcripts, and titles.

. Established operational processes within a bilingual work

environment.

. Interfaced with customers and distributors and developed plans to

increase product sales.

Business Administration

. Performed the administration and posting of accounts payable and

payroll management.

. Prepared summary reports for an accountant.

. Achieved the effective organization of business files.

. Orchestrated the restructuring of accounting procedures and personnel

files.

Human Resources

. Organized personnel schedules, provided inventory management,

purchased supplies, and addressed health/security issues.

. Assisted in the relocation of foreign personnel, maintaining

communication with staffing companies.

. Trained personnel in communicating effectively with clients to

deliver quality services.

Professional History

March 2014 to present - Working as an independent contractor with Miami

Quickbooks Unlimited.

Between November 2012 to March 2014. Independent jobs related to

translations and accounting.

German Car Care, Office Manager. 2006-2012

Freelance translator (English/Spanish & vice versa as well as from

Portuguese to English or Spanish) for over 15 years.

Part time jobs on behalf of Office Team 2004-2006 after moving from San

Francisco to Miami

K-Mart, Caf Manager 2003-2004 - Colma, CA

Jacqueline Delmont MD, Medical Offices, Office Manager 2002 - New York

Education (in Venezuela)

Andres Bello Catholic University (UCAB): BA in Social Media, major in

Advertising, and Public Relations, minor in Journalism

Post Graduate in Group Dynamics from CIEDIS.

Languages: Spanish, English and knowledge of Portuguese.

Word, Excel, Quickbooks

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