Customer Service Sales

Ruth Salgado

**** ******* ***

Phone 619-***-****

Email ******@***.***

April 27, 2011

Ruth Salgado

Objective: To get a position as an administrative assistant, that allows me to employ my existing talents and

acquire new expertise. Products, interaction with other staff and management personnel providing assistance in

problem resolution and data acquisition, ability to produce and maintain associated reports, meet and exceed quotas

and deadlines, and accept the challenges of greater responsibilities in a professional manner as a team member willing

to go the extra mile.

Qualifications: Extensive experience as a Sales Representative, Collection Agent, and Customer Care and Credit

Analyst. Specific skills include Account management, database entry, words processing, typing, customer service,

records keeping, oral communication, problem solving, and Spanish language expertise. Getting award for outstanding

performance for Washington Mutual and also monetary. Award for top performance in CitiFinancial monetary.

Culinary art, Medical terminology.

December 2010- April-2013

Child Development Center $11.94

PSC 812 Box 3390

FPO,AE 09627

Deborah Bergstrom (Supervisor)

DSN 624-3736

40 hours per week

NAS Sigonella, Italy

624-3736

Educational Aid/Technician YB-1702

Assists in planning and conducting an effective child and youth development program to meet the physical,

social, emotional and intellectual needs. Coordinates, by age, appropriate play and learning activities to

foster individual and group activity development. Interacts with children during activities. Helps children to

develop self-help skills. I maintain continuous observation of children and youth to detect early signs of

distress of abnormal behavior. Train and supervise new employees in classroom setting. Help communicate

with children and their families that speak Spanish. Interacts with children, parents and staff members.

Documents developmental progression or concerns. Reports cases of suspected child abuse/neglect to

appropriate personnel. Promotes positive interactions with children, youth, and adults. Participates in

conferences/meetings.

September 2010-January 2010

Navy Marine Corp Relief

NAS Sigonella Italy

Navy Marine

Director Ester Scott

Phone 335-****-***

Volunteer

Customer Services

Answering phone calls, schedule appointments for budgeting

Interact successfully with other staff, volunteer for various community events.

2005-2006

THE MOBILE SOLUTION $10.30 hr

1660 Hotel Circle North

Suite 500

San Diego, CA 92108

Phone 1-888-***-****

Fax 619-***-****

Customer Service Department

Responsible for answering phone calls, make claim for replacing damaged phones

Taking complaints about different sales departments and resolving 20+ contract disputes a month.

Also making all documents on file, sending fax

Follow up with all customers.

2004-2004

CITIFINANCIAL GROUP $13.20 hr

Mclemor Drive

Pensacola, Fl 32514

Phone 850-***-****

Collections Counselor and Agent

Responsible for collecting delinquent accounts overpayment occurred after 120 days, in order to meet the

organizations collection goal per customer of 100 percent.

Initiate monthly collection calls to 6,100+ delinquent customers for immediate payment (Outbound calls).

Offer customers payment plan options so that they are better able to commit to payment.

Assist 80+ calling customers daily with payment arrangements and alternate options for payment (Inbound calls).

Comply with company policies for collecting funds from overdue accounts.

2002-2004

WASHINGTON MUTUAL INC $10.50

Mclemor Drive

Pensacola, Fl 32514

Phone 850-***-****

Customer Care Credit Analyst

Responsible for processing direct mail solicitation, maintains sales finance applications, and up selling and down-

selling loan requests. Performed, underwriting functions for furniture stores nationwide. Maintained documents on file

by determining customer acceptability.

Verified customer personal information on loan application, as well as notifying customers or furniture store of any

authorization of the loan amount for which they qualified. Reviewed over 1,700 applicant credit reports quarterly for

loan approval or denial.

Maintained and updated furniture dealer information as required. Responsible for both inbound/outbound calls for both

customers and sales finance dealers. Performed credit analysis for both portfolio's with an average of 44,000

applications decisions monthly by a team of 25 full time employees.

Education: Thompson /High School Diploma 200

Miami Lake Educational Center /Medical Assisting 2006

Culinary Art Certificated /2015

Skills: Bilingual- Fluent in English & Spanish (Written as well as Spoken) Typing Speed 35WPM Proficient

Microsoft Office (Word, Excel, Power Point, Microsoft Outlook) Fast learner, good communication skill, Detailed

oriented.

Training: Collections Training, Financial assist, sales Training, CitiFinancial (NMCRS) Leader Ship Volunteer

Development, Food Handling Card,Food services Handling Certified, Completed Child Development and Behavior

all 15 module.

Navy Marine Corp Relief Society, Principles (CSA)

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