Customer Service Management

HOWARD BAIDA

** ******* ******, ***********, ** *7621

551-***-**** *******@***.***

EDUCATION

Adelphi University Garden City, NY

Master of Business Administration August 1978

Brooklyn College Brooklyn, NY

Bachelor of Science in Accounting July 1975

AFFILIATIONS

Insurance Regulatory Examiners Society

Accredited Insurance Examiner

BUSINESS EXPERIENCE

State of New York Financial Services Department New York, NY

Associate Examiner January 1978- Present

Product Risk Management

• Tracked effectiveness and clarity of property/casualty insurers’ websites providing

personal lines insurance services.

• Reviewed property/casualty policy filings in compliance with New York State

statutes and regulations.

• Developed priority system in age tracking of Automobile Multi-Tier Programs,

Replacement Cost Enhancements, and Terrorist coverage.

Financial Risk Management

• Conducted financial exams of property/casualty insurers which included

verification of custodial assets, agents’ balances, losses, etc.

• Utilized sampling techniques and NAIC benchmark ranges in measuring statutory

statement data.

• Recommended changes to insurer management in revising internal control

procedures including maintenance of reinsurance contracts, producer records, and

claims procedures.

• Participated in meetings with insurers and staff on exam findings and future filings.

Customer Service

• Returned premiums on reinstated and re-rated policies through negotiations with

licensed insurers.

• Communicated with Local, State, and Federal legislators on issues regarding

insurance availability, rating, and cancellation of policies.

• Charged with searching documents/records available to the Public under the

Freedom of Information Law.

Training & Supervision

• Coordinated Hot-Line phones through the use of time management and relevant

documents.

• Inaugurated new training tools through the use of role playing in the explanation

of insurance coverage.

• Formulated PowerPoint materials for Market Conduct Activity training sessions

Technical Oversight

• Worked with Systems Bureau in developing EDP spreadsheets showing

Commercial Insurance data for Annual Property/Casualty Report.

• Determined time frames for completion and delivery of various EDP Summaries,

by meeting with Systems Bureau staff on maintaining deadlines.

• Provided accurate reports to Market Conduct Unit and Management considering

insurers to penalize for non-compliance response to various surveys, cancellation

statutes, and incorrect rating of policies.

• Maintained spreadsheets and records with the use of Excel, NAIC I-Site, and other

software technology.

State of New York Department Taxation & Finance Rego Park, NY

Assistant Sales Tax Auditor June 1977-January 1978

Financial Risk Management

• Participated in field audits of vendors in determining NYS sales tax due.

Projected sales tax due through the use of sampling and formulas.

• Assisted in writing field audit report.

Contact this candidate