Customer Service Management

Roshunda P. Hill

**** ******* **. . *** ******, WA 98277 . Contact 619-***-**** . Email

********.*****@*****.***

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OBJECTIVE: Accurate, thorough, and persistent individual seeking a position

as HR Generalist.

KEY QUALIFICATIONS

. Over 5 years' as an HR Specialist with specific expertise in handling

large scale human resource projects.

. Well-versed in devising and implementing administrative and clerical

strategies to meet the needs of the department.

. Solid background in assessing, motivating, training, and inspiring

personnel.

. Thorough knowledge of written English; grammar, spelling, vocabulary and

punctuation

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Core Competencies Include

? Customer Service ? Compensation ? Union Reports

Management

? Succession Planning ? Employee Relations ? HR Policies &

Procedures

? Personnel Records ? Attendance Management ? Confidentiality

? Union Employees ? Benefits ? Training &

Payroll Administration Development

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TECHNICAL EXPERTISE

. Office Equipment: Fax machines, photo copiers, video conferencing, and

general office equipment

. Computer: Spreadsheet, word processing, database management, typing

speed: 45 WPM

. MS Office: Word, Excel and PowerPoint, PeopleSoft, Kronos, and Talent

Management

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PROFESSIONAL EXPERIENCE

Waste Management - Kirkland, WA May 2011 - Present

Human Resource Coordinator/Payroll and Benefits Specialist

. Processed all salary changes due to merit increases, promotions, or range

adjustments.

. Worked with Human Resource Manager to participate in salary and benefits

surveys.

. Answered routine benefits questions for managers, employees, and assist

with problem solving

. Assisted with annual benefits renewal, including negotiations and

necessary enrollment procedures.

. Conducted new employee orientations, ensuring all necessary forms and

documents are complete.

. Conducted exit interviews with employees leaving the company providing

pertinent benefits information.

. Handled and maintained all files, records, and reports for training and

development programs.

. Participated as an active member of one or more cross-functional teams.

. Processed union employees payroll and benefits reports to the union.

Customer Service Representative

Waste Management - Oak Harbor, WA

. Provided customer service to customer with their billing.

. Setup new service for customer

. Found solutions for angry customers

. Upgraded service for customers

Whidbey General Hospital - Oak Harbor, WA

Surgery Clerk/Records Management

Abcow - San Diego, CA

HR Specialist

. Training and Development

. Interviewing and Screening

. Determined and launched office procedures.

. Safety Training

. Set up and upheld manual and automated information filing systems

. Payroll and benefits for union employees

. Conducted new hire orientation.

Succession Planning

Trinity Highway Products - Kosciusko, MS

Administrative Assistant/HR Assistant

. Safety Training

. Payroll and Benefits

. Handled administrative matters including screening calls, managing

calendars, planning meetings, making travel arrangements, composing

documents and organizing offices for efficiency.

. Interacted professionally with all levels of staff and maintain the

highest level of confidentiality; known for tact and diplomacy in

handling sensitive issues.

. Completed plant orders and invoices daily.

H&R Block - Kosciusko, MS

Tax Preparer

. Prepared income tax statements on a timely basis

. Interviewed clients to get the exact information on income and expenses

that are deducted

. Reviewed all the financial records of the firm including income

statements and tax return forms

. Analyzed the forms and check if they are in accordance with the rules and

regulations laid by the government.

EDUCATION

University of Phoenix, MBA Business Administration with a concentration in

Human Resources, Graduated February 2015.

Bachelor's Degree in Business Administration with a concentration in Human

Resources, graduated, April 2012 from University of Phoenix.

Associates Degree in Technical Arts with a concentration in Office and

Business Technology graduated, June 2005 from Skagit Valley College.

Contact this candidate