Customer Service Office

Steven A. Lane

PROFESSIONAL SUMMARY

Experienced Mail Clerk with strong customer service and office skills. Proficient in MS Word, Excel,

PowerPoint, Outlook and Access and knowledgeable in USPS, FedEx and UPS systems. Excellent

data entry and typing skills, Experience Clerical seeking job position as clerical in NYC Department

of Housing Preservation and Development.

PROFESSIONAL EXPERIENCE

NYC Department of Housing Preservation and Development, NY, NY 09-2014-

Present

Clerical and Office Clerk

• Handled office job tasks, Input Data Entries, Filing,

• Input Records and Reports, Checked and made different office bills by using excel

• Good Communication Skills

• Kept Documents to be ready anytime when you provide documents

NYC Department of Parks and Recreation, NY, NY 02/2014 – 06/2014

Seasonal Maintenance Worker

Maintained lawns and other green spaces, using mowers, weed whackers and leaf blowers

Collected and sorted recyclables, disposed of refuse and debris in proper receptacles

Global Business Institute, NY, NY 06/2012 – 11/2013

Office Specialist

Answered calls and took messages for managers and resolved customer inquiries.

Wrote letters and memos using Microsoft Word and Outlook.

•

Vacuumed, cleaned and kept office well organized and neat

•

Moved heavy office equipment and supplies to other offices.

•

Used fax machines to send documents to other companies; and utilized copy machines.

•

Hi-Powered Delivery Systems, NY, NY 11/2005 –

10/2011

Messenger

Un-loaded/loaded vehicles with listed goods, ensuring goods are loaded correctly and taking

precautions with hazardous goods;

Walked, rode bicycles, or used public conveyances in order to reach destinations

Delivered items, such as newspapers, documents, and packages, between establishment,

departments, and private homes;

FEGS, NY, NY 07/2000 – 10/2005

Mailroom Clerk

Gathered mail from every department; sorted mail, logged and processed outgoing and incoming

•

special, legal, certified mail and medial on scanning system and redistributed to concerned

departments

Attained, sorted, collated, recorded, processed outgoing/registered mail on Post Office stamp

•

machine; weighed mail to determine correct postage, stamped and dated, completed incorrect

addresses on mail

Filed outgoing/incoming mail denials, opened/checked mail for contraband, folded letters, circulars,

•

or other documents and inserted into envelopes for distribution; arranged for pickup of outgoing mail

EDUCATION

Global Business Institute, NY, NY 06/2013

Computerized Office Specialist; Diploma in MS Office Suite

Bayside High School, NY, NY 06/1999

High School Diploma

COMPUTER SKILLS

Proficient in MS Word, Excel, PowerPoint, Outlook and Access; Type 45 WPM

Contact this candidate