Therese Otto Pfullmann

***** *** ***** ****

Fort Worth, Texas

214-***-****

acogha@r.postjobfree.com

OBJECT I V E

Seeking a Management position utilizing my skills in organization, quality assurance and data

management.

MA NAGE ME N T EXPER I E NCE

Knowledgeable in FNMA, FHLMC, HUD, VA Mortgage Servicing and Default Reporting. I

am familiar with the foreclosure proceedings nationwide including new CFPB requirements. I

am able to develop and maintain successful working relationships with outside vendors. I am

excellent at operations and streamlining processes to create efficiencies. I am knowledgeable

on Microsoft Office Applications including advanced Excel; NDTS, MSP Alltel, LSP, Fiserv

Loan Serve, Lenstar, Black Knight aka LPS Desktop, Invoice Management, Eworkforce,

C larifier, CMS Vendorscape, FHLMC Goldworks, Service Loans and Midanet.

E D UCAT IO N

• University of Central Oklahoma, Edmond, OK 73034-5209

• Bachelor of Science Grad May 1998

Di rector of Foreclosure & Bank ruptcy - Residential Credit Services, I nc.

2012-2015

Directed all processes in India and Onshore to streamline quantity and quality of work

performed for the following departments: Foreclosure, Bankruptcy, Special Assets, and

Document Execution. Created procedures for and maintained the India offshore staff of 12+

i ndividuals. Visited India several times to conduct t raining and become familiar with the

culture. Managed Default Invoicing process and change implementation in Invoice

M anagement and Fiserv. Directed Foreclosure and Bankruptcy loan boarding and audits for

a ll Acquisitions and Service Releases. Partnered with other departments in the maintenance

of the investor and preferred attorney network. Conducted sampling and testing of 1099A end

of year forms.

D efault Reporting M anager - Saxon Mo r tgage 2011-

2012

Acted as Investor Liaison to all Investors. Manage Loan Operation functions by monitoring

monthly default reporting for FHLMC, FNMA, FHA, USDA, MGIC, VA, and all M I companies.

M anage staff of associates. Create controls to manage loan operations involved in Default

Reporting. Create processes to ensure adherence to investors’ strict reporting requirements.

Conduct ongoing reporting awareness session with Loss Mitigation areas to ensure accurate

default reporting codes. Responsible for Compensatory Fee Review for both FNMA and

F HLMC. Significantly reduced reporting errors for all investors especially SFDMS FNMA and

F HLMC resulting in improved Tier ratings. Familiar with Investor reporting tools and

websites

S upe rvisor-Fi rst American Loanstar T rustee Services

2006-2010

Supervised various departments including First Legal, Client Services, Subordinate Lien

Services, Sale Bid Approval and Document Control, which includes Assignment, Substitution

of Trustee and all Statutory Mailings. During my tenure at First American I have organized

each department supervised, I have created efficiencies and capacity for more volume.

Operations skills include ability to analyze, document and streamline processes. I have

i dentified areas of weakness and developed strategies to increase capacity and improve

t imelines. Identified areas for outsourcing and managed a group in India and the Dominican

Republic for various non-customer related tasks. Worked closely with IT in the development of

automation scripts for assignments, SOTs and statutory mailings. Knowledgeable on NDTS,

MSP Alltel, LSP, Fiserv, Lenstar, eworkfore, Clarifier and CMS Vendorscape.

F oreclosure Systems Analyst - E MC Mo rtgage Corporation

2005-2006

Partnered with LPS in creation and implementation of procedures to be used for monitoring

foreclosure proceedings in all states. Performed daily maintenance of foreclosure monitoring

systems, which include Alltel Director Portal (MSP) and NewTrak. (LPS Desktop) Analyzed

and maintained foreclosure automation, which included FC Referral, Conventional Bid,

J udgment Figures and Reinstatement scripts. Wrote bidding procedures to be used by the

outsource group utilizing EMC business strategies. Built and ran passport queries to be used

for quality assurance. Responsible for the creation and maintenance all procedures in each

department. Member of the Year End team which ensures all end of year reporting is

completed, including 1099-A.

F oreclosure Supervisor - E MC Mo rtgage Corporation 2003-

2005

Supervised 10 to 12 individuals with specific duties which include one or more of the following:

referral of files to designated counsel for all 50 states, monitoring the foreclosure process from

referral to sale, reviewing of files coming out of Bankruptcy and Loss mitigation, Completing

Equity analysis on junior liens and maintaining automated scripts used in the Foreclosure

Department. Created reports to ensure HUD and VA guidelines were met. Aided in the

i mplementation of NewTrak (LPS). Traveled to other Servicing organization for Due Diligence

on possible acquisitions.

Default M anagement S upervisor - M idland Mo rtgage, Oklahoma City, OK

1998-2002

Supervised four departments: Foreclosure, Invoice approval, Foreclosure Referral and

Documentations consisting of 17 employees. Monitored foreclosure proceedings for all 50 states.

Monitored influx of foreclosure referrals monthly. Tracked incoming and outgoing original

mortgage documents. Ensured all vendor invoices were current. Created reviewed and worked

control reports to ensure all HUD and VA default guidelines were met. Identified areas that

needed improvement to decrease the cost of mortgage servicing. Trained in Situational

Leadership and Management Strategies. Strong personnel management skills

Contact this candidate