Customer Service Manager

*** ********** ***

Rockledge, FL *****

Mobile Phone: 321-***-****

*******@*****.***

Linda C. Strain

I am seeking a position in which I can best utilize my diversity of skill and

OBJECTIVE

k nowledge with opportunity to grow with an expanding market.

PROFESSIONA AD M I N ISTRAT I VE CL I E N T SERV ICES - I M P LE M E NTAT IO N OF M E D IA

L I N T ERFACED W I T H WEB DE VE LOP M E N T I N CO MPANY

ACHIEVE P ROV I D E D SERV ICES

MENTS *Assessed and researched equipment for efficiency and speed in producing

Company product for services. This included set up and maintenance of all

equipment.

*Managed scheduling for three locations to produce the media produced packages

for client families on an on call basis.

* Aided in the training of all clerical personnel involved with providing the media

p roduct to families.

* Meeting with client families to assist in their understanding of what our media

p roduct provided for their family.

AD M I N ISTRAT I VE CL I E N T SERV ICES - C OOR I D I NAT IO N OF EVE NTS

* Initiated the planning and organization of Location events held for client families

annually.

* Assessed the number of client families to plan and organize for and ordering and

supplying what was needed for up to 600 individuals to attend. This included

Tents, Lighting, Chairs, tables, food, programs, candles to line the road ways

^ Producing ads to run in local papers and media to be mailed to client listings as

i nvitations to these events as well as the programs to be provided at the services.

* Scheduled sound, stage and tent setup, singers, eulogies, and sponsor recognitions

for the night of such events. Also scheduled police t raffic control though the

B revard County Sherrif f’s office.

* Assisted in the setup of all chairs food etc. for the evening of the event.

AD M I N ISTRAT I VE – PROV I D I NG OFF ICE STRUCTURE U N D ER

C O MPANY POL IC I ES AND PROCED URES.

* Maintenance of client records, financial documents and reporting for monthly

auditing and control

* Entrusted in the handling of informative, review of records for proficiency and

required signatures. As well as maintaining facility when management is called to

other locations.

* Maintaining and reviewing weekly, Accounts receivables and Account Payables for

location

* Scheduling of Vendors services for Location.

* Scheduling and initiating of staff for client family services

* Receiving of incoming client calls and walk in clients, assessing their needs and

p roviding information regarding inquiries.

* Providing customer service in regards to Pre-Arranged and At Need Services

* Initiated and completed State required information regarding death records and

p rocessing through physicians’ offices, Medical Examiners and Vital Records for

client families and the necessary requirements to handle loved ones.

*Ability to interface and communicate with different personalities to accommodate

SKILLS

excellent customer service. My listening skills are well in place to provide clients

w ith the feedback necessary to assess their need. Via incoming calls or e-mail.

* I am proficient in many operating systems such as various versions of Windows

and Microsoft products as well as many networking systems. I maintain knowledge

of the HTML based programming that interfaces with many languages to date.

* I have the basic understanding of how media interfaces with data via internet

p rotocols and security to maintain information. Although not certified, I keep

myself abreast of new technologies and the direction they are headed. I love

k nowledge and love working with people to learn more.

* I have a great understanding of how the Mobile communication networks operate

Page 2 Linda C. Strain

t hrough different technologies such as CDMA, IDN, ANALOG verses Digital.

WORK OFF ICE MANAGER – (SC I) WYL I E-BAXLEY F U NE RAL HO M E, M E R R I T T

H ISTORY I S LAN D, F L 32953

October 1, 2006 to January 28, 2015

CLER ICAL AD M I N, (SCI) F LOR I DA M E MO R IAL F.H., ROCKLE DGE, F L

32955

June 1, 2004 to October 1, 2006

CLER ICAL AD M I N, (SCI) F LOR I DA M E MO R IAL GARDE NS,

R OCKLE DGE, F L 32955

March 15, 2003 to June 1, 2004

SALES MANAGER – WI RE LESS RETA I L, V I E RA, F L 32940

May 26, 2002 to March 15, 2003

CLERK I I - C I TY OF M E LBOURNE F I R E PREVE N T I O N AND CODE

E N FORCE M E NT, M E LBOURN E, FL 32901

May 3, 1998 to November 20, 2001

AD M I N / FORE IG N L IA ISON - G ODDARD RES I D E N T OFF ICE /

M C DON NE L L DOUG LAS, KE N NEDY SPACE CEN TE R, F L

February 13, 1997 to May 3, 1998

CLERK I – C I TY OF M E LBOUR NE F I RE PREVE N T IO N AND CODE

E N FORCE M E NT, M E LBOURN E, FL 32901

August 15, 1994 to February 13, 1997

EDUCATION G.E.D / D I P LO MA – LAKEWOOD SEN IOR H I G H SCHOOL

3.0 grade point average taking the required curriculum

VOCAT IO NALLY CERT I F I E D I N WORD PROCESSING AND TYP I NG –

R OLL I NS COM M U N I TY COLLE DGE, PATR ICK AI R FORCE BASE,

FL

M astered 45 words per minute with accuracy, and completed Word Processing

certification.

REFERENCES K I M WHEE LER

Administrative Clerk – Brevard Memorial Funeral Home

Page 3 Linda C. Strain

Phone: 954-***-****

MAR IA WALLER

Administrative Clerk and Staff Associate – Brevard Memorial Funeral Home

6376 Dane Ave, Cocoa, FL 32927

Phone: 321-***-****

WI L L IA M NAPERT

Managing Funeral Director/ Embalmer – Brevard Memorial Funeral Home

435 Stonehenge Cir, Rockledge, FL 32955

Phone: 321-***-****

Page 4 Linda C. Strain

Contact this candidate