ERIC JAMES KEISER
Senior Siebel Professional
With 19 years’ experience in the configuration, implementation, and sales of CRM software, I am pursuing an engagement that might benefit from this background and in turn, provide challenges that can lead to growth and advancement.
02/03 to 11/14 AMERICAN CANCER SOCIETY Atlanta, Georgia
Nationwide Community-Based Health Organization
CRM Solutions Lead (6/11 to 12/14)
Responsible for managing the SDLC of all CRM projects from feasibility through release. Provide technical leadership in the design, development, validation, implementation, and production stages of the CRM platform. Managed a team of up to 9 developers, assigning enhancements and defects based on availability and skills. Defined and managed deployment approach. Resolved complex functional and performance-related issues. Established and worked in a collaborative partnership with the business units to accomplish goals. Acted both internally and externally as a SME and critical technical resource across multiple disciplines. Led a number of cross-functional groups including the Business Owner’s Council.
• Siebel versions 2000, 7.X, 7.7, 8.X
o Ability to map business processes to Siebel configuration
o Extensive experience with Configuration, Scripting, Workflow, CTI, EAI, and EIM
o Ability to evaluate, select, and implement practical business solutions
o Expert with Oracle database architecture and manipulation
o Experienced project manager
o Actuate Report Development
• Effective team player, willing to take initiative and drive issues to resolution
• Self-motivated and able to organize work for others
• Able to work quickly with attention to detail
• Strong analytical and problem-solving skills
• Excellent communication and organizational skills
Siebel Development Manager (11/06 to 6/11)
Responsible for internally managing the life cycle of Siebel projects from approval through implementation. Met with business leads for preparation of business case, scope, risk, assumptions, and deliverables. Provided guidance to the project team. Managed and participated with a team of 3 staff developers to address hundreds of break/fix and enhancement requests. Using a staff augmentation model, led development for multi-million dollar contract projects.
Siebel Technical Project Manager (2/03 to 11/06)
Planned and coordinated the roll-out of Siebel Call Center across 19 autonomous business units. Managed all CRM projects thereafter. Ensured the organization's interests with 3rd-party vendors in the context of best practices and accurate SOW.
06/96 to 10/02 Dun and Bradstreet - Sales Technologies Atlanta, Georgia
Pharmaceutical Sales Consultants
Senior Siebel Analyst (5/99 to 10/02) (IMS Health - Strategic Technologies)
Coordinated, developed and implemented all Siebel technical work relevant to the sales process. Generated RFI/RFP technical responses. Presented software solutions to prospective and existing clients. Coordinated cutover of Siebel 99 client from existing services provider to in-house services. Designed and maintained internal Siebel Sales System. Upgraded internal demonstration system
from Siebel V6.02 to V6.3 to V7.04
Implementation Specialist (4/98 to 5/99) (Cognizant - Sales Technologies)
Implemented, tested and validated hardware and software configuration changes provided by the client. Installed, configured and maintained XcelleNet systems for managing ESD and communications for multi-thousand strong sales forces. Designed, tested, and released tools and utilities for the implementation process. Conversant in SQL and various tools for Oracle Database management. Trained support and call center personnel for post-implementation support to ensure smooth account transition.
Technical Account Manager (6/96 to 4/98) (Dun and Bradstreet - Sales Technologies)
Managed all daily operational functions such as Help Desk, Technical Support, Data Center Operations, and System Administration. Managed and executed special request updates and enhancements. Coordinated across all internal departments to provide appropriate services to client. Oversaw daily processing and managed production scheduled data loads (IMS Health data).
1995 to 1996 ACCUSCAN, INC. Conyers, Georgia
Manufacturing, Distribution and POS Automation Systems
Territory Sales Representative - Southeast
Proposed and presented company solutions for prospective and existing clients. Implemented sales and marketing programs consistent with goals and objectives. Qualified prospective clients and organizations. Maintained customer satisfaction and continuous account growth.
1992 to 1995 PLUS III SOFTWARE, INC. Atlanta, Georgia
Civil Engineering, Surveying, Photogrammetry, Geologic, Land Modeling, and GIS Solution Software
Regional Sales Representative - Southeast Region (6/94 to 6/95)
Qualified prospective clients and organizations. Presented software solutions. Implemented all sales and marketing programs consistent with goals and objectives. Leveraged industry expertise in consultative role with prospects and clients.
Inside Sales Representative - West Coast/International Region (12/93 to 6/94)
Generated outbound marketing campaigns. Identified and qualified prospective clients and organizations. Assessed and analyzed prospect’s concerns. Leveraged industry expertise in consultative role with customers and prospects.
Technical Support Engineer (3/92 to 12/93)
Provided support for software and hardware. Provided supported clients with recommendations and suggestions in civil engineering design and development, Geologic assessment, and Surveying issues. Produced materials to aid in support and training. Sales of support/maintenance programs. Expert with AutoCAD and Softdesk.
1991 to 1992 JOHN T. BOYD COMPANY Pittsburgh, Pennsylvania
Performed assessment of the depositional geology, reserve continuity, and mineability for a 27,000 acre reserve in Central West Virginia utilizing computer modeling methods. Performed geologic logging of drill hole data for holdings in Pennsylvania and West Virginia. Remediation of abandoned mine and associated waste sites in Pennsylvania. Conducted detailed mine audit and royalty assessment for a large operating deep mine in West Virginia, Pennsylvania, Virginia, and Ohio.
1989 to 1991 ROCHESTER AND PITTSBURGH COAL COMPANY Indiana, Pennsylvania
Mine Operation and Holding Company
Recruited pre-graduate for assessment of depositional geology, reserve continuity, and mineability for an 18,000-acre reserve in Pennsylvania utilizing computer-modeling methods. Performed drill site geologic logging of diamond drill core. Performed and documented mine feasibility studies.
Education: Indiana University of Pennsylvania - Bachelor of Science, 1991
Certifications: SIEBEL 2000 Core Consultant Certification – License: 2678567
SIEBEL 7 Core Consultant Certification – License: 4747495