Customer Service Manager

Jay Hicks, Jr. **** **rd Street . Dickinson, Texas 77539

832-***-**** . **********@*****.***

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Objective

To continue my career with an organization that will utilize my MANAGEMENT,

SUPERVISION & ADMINISTRATIVE skills to benefit mutual growth and success.

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Career Achievements

* Created metrics and reporting tools around the production

planning/scheduling processes to improve information visibility and

enhance the ability to set, measure, and track goals.

* Supervised a $93 million operation handling transportation, packaging,

and shipping needs to support daily operations and shipment of capital

equipment finished goods to global customers using air, surface and

ocean transportation.

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Professional Experience

Clark Packaging & Crating Company Houston, Texas

2014 - Current

Operations Manager / HSSE Manager

April 2014 - Current

Directed and coordinated activities of businesses or departments concerned

with the production, pricing, sales, and/or distribution of crating cargo.

Evaluated the workplace environment and developed safety-management

policies that identified and defined the safety responsibilities of all

employees. This involves assessing the nature of business activities,

number of employees and existing policies.

< Excellent people manager - Persuader, Influencer, Leader, Negotiator

and Delegator

< Strong background in accounting and sales

< Developed safety programs that reduced incidents by 70% in under one

year

< Built and maintained effective accounts

TransPak Inc. Houston, Texas

2011 - 2014

Warehouse Manager

April 2011 - April 2014

Responsible for warehousing, distribution, quality, reverse logistics,

transportation, safety, crating and environmental compliance. Responsible

for inventory planning, critical decision making, transportation routing

and customer service. Supervised all aspects of required safety procedures

to ensure compliance with OSHA standards. Continually reduced cost of

operations by developing and implementing best known methods.

< Managed 10 plus employees

< Fork lift Trainer

< Supervised crating shop

< Responsible for the loading and unloading of containers and flat racks

Dixie Crating Houston, Texas

2000 - 2011

Crating Shop Supervisor

Feb 2000 - April 2011

Specialized in building crates and pallets for customer cargo. Fork lift

operator on equipment ranging from 5000 lbs. capacity to 60000 lbs.

capacity. Specializing in a forms of rigging, lashing trans loads and

containerization.

< Supervised 5 plus employees

< Fork lift Trainer

< Safety Lead for crating shop

Certifications

< TWIC Card Holder

< TSA Certified

< Over Head Crane Operator

< Forklift and Scissor Lift Certified

< OSHA 30 Hour

Skills

< Highly proficient using Microsoft products including Windows, Word,

Excel and PowerPoint.

< Experienced in using certain databases to track workflow

< Knowledge in all internet browsers including - Internet Explorer,

FireFox, Chrome, and Safari.

References available upon request

Contact this candidate