MANJUNATH REDDY

Summary:

. Highly motivated technical professional with 11+ years of hands on

information technology.

. Has over 10+ years of experience in CRM (SALESFORCE.COM & SIEBEL) of

analysis, design, and development of enterprise wide applications.

. Having 3+years' of experience as and in Salesforce Developer,

Administrator & Business Analyst of Salesforce CRM and Force.com

platforms, assisted for implementing, customizing and maintaining

Salesforce.com solutions.

. Experience in using Salesforce.com Creating Roles, custom objects,

custom fields, pick list, Profiles, Security Model, Email Services,

Page Layouts, Workflow Alerts, Validation Rules, Sharing Rules and

Approval Workflow.

. Extensive experience in customization, configuration, Eclipse IDE,

Apex, Visualforce pages and tools like Apex Dataloader

. Defining salesforce.com sharing rules and user access privileges

. Have good working knowledge in querying salesforce.com database using

SOQL & SOSL queries using Force.com Explorer

. Used Force.com developer toolkit including Apex classes, Apex triggers

and Visual force pages to develop custom business logic

. Good Experience in developing Custom Page Layouts, Work flows,

Relationships, lookups and Dependent picklists.

. Experienced in Siebel configuration, Siebel Administration, Worked on

Siebel Enterprise Integration Manager, Assignment Manager, and Siebel

Enterprise Application Integration and also experienced in Database

Administration of MS Sql Server 2000.

. Has good development and configuration skills and has achieved

customer satisfaction in the entire projects worked at C3i and honored

with President award (Company's highest award for excellence) as best

employee of the year for demonstrating the five key traits

(achievement, character, dedication, effort and perseverance) and also

Won Pat on back award in 2009 for the achievements, dedication and

efforts in successful implementation of Bayer Pharmaceuticals Siebel

project.

. Has passed Siebel 7.7 Consultant Core exam with 95% in Dec 2006 and

Siebel 8 Consultant Exam with 91% in Sep 2009 and have undergone

training on PMP.

Education and Certifications:

Bachelor of Madras University, Chennai, India, 2002

Engineering

Oracle Siebel Oracle University

Certification

PGDCA SCIT Computer Education Division, Hyderabad, India

Oracle Siebel Siebel 7.7 Consultant

Certification

Oracle Siebel Siebel 8 Consultant

Certification

Technical Skills:

Software Tools

Languages C, C++, Java

Development Tools VB,Dev'2000,PB

Databases Oracle 9i, MS SQL SERVER 2000.

Database ADO, DAO

Components

Web Design Tools Front Page

Web Development HTML, XML, VB Script, Java Script, Apex, Visual Force.

Environments MS Visual Studio, MS Source Safe

Operating System Window 9x/2k/NT/XP, Unix, Linux

Professional Experience:

1. Salesforce.com, (Sales Application) Jan

Project 2014-Till date

Tools Saleforce.com platform, Apex Language, Visual Force Pages, JQuery,

JavaScript.

Client Callidus Cloud.

Role Sr SFDC Technical/Functional analyst

Scope The Projects are Sales Applications with integration to Commission

Applications, CPQ and CLM applications.

Planning & Analysis meetings for new requirements and

co-ordination with Business.

Participated in requirement meetings for requirement gathering.

Created High level and detailed level design documents based on

the BR's and FR's.

Involved in design, development and implementation of

salesforce.com applications.

Created design and implementation specifications.

Preparing SOP's and documenting each task in detailed, Screen by

Screen instructions.

Created users, roles, public groups and implemented role

hierarchies, sharing rules and record level permissions to provide

shared access among different users

Perform administration tasks as needed, managing custom fields,

and integration.

Implemented pick lists, dependent pick lists, lookups, master

detail relationships, validation and formula fields to the custom

objects & Standard objects.

Implemented Apex Classes & Triggers.

Developed and configured Dashboards, Custom Reports and Report

Folders for different user profiles based on the need in the

organization.

Developed various Custom Objects, Tabs, Entity-Relationship data

model, validation rules on the Objects and tabs, Components and

Visual Force Pages.

Created different views for Salesforce1 app using HTML, CSS &

JavaScript.

Worked on Salesforce lighting components for Salesforce1 app.

Created integration with Commission Applications.

Worked on integration with CPQ and CLM applications.

Worked on integration with external applications into

Salesforce.com using iframe.

Worked on integration with external applications into

Salesforce.com using Canvas.

Created Managed and unmanaged package for distributing the changes

to the users and uploading the changes to the AppExchange.

Involved in querying Salesforce tables using SOQL & SOSL queries

using Force.com Explorer.

Used force.com developer toolkit including visual force pages,

apex classes, apex controllers and apex triggers to develop custom

business logic.

Developed unit test cases for the apex classes, controllers and

triggers to have good test coverage.

Developed VF pages for mobile applications using Visual force,

apex and boot strap.

Created test scenarios on Sandbox environment and migrated code to

deployment upon successful testing

United Nations Organization

Some projects were done simultaneously.

2. Salesforce.com, (Service Application) June 2011

Project - December 2013

Tools Saleforce.com platform, Apex Language, Visual Force Pages, JQuery,

JavaScript, Data loader.

Client UNITED NATIONS ORGANIZATION.

Role Sr Sales force Developer & Business Analyst / Team Lead

Scope The project is the global Service Desk system for Information

Technology (IT) and facilities services. CRM Application will

consolidate service desk applications across the Organization and

harmonize processes. It covers Incident Management, RFS, Problem

Management, and RFC. The application is also used by the CRM team

to categorize the Service requests of different type Incident,

Request for Service, and Problem Mgt.

Planning & Analysis Meetings for any new requirements and

co-ordination with Business.

Participated in Client requirement meetings for requirement

gathering.

Created High level and detailed level design documents based on

the BR's and FR's.

Involved in design, development and implementation of

salesforce.com applications.

Created design and implementation specifications.

Given WebEx and class room trainings for the users.

Writing use cases & reviewing test cases

Preparing SOP's and documenting each task in detailed, Screen by

Screen instructions.

Created users, roles, public groups and implemented role

hierarchies, sharing rules and record level permissions to provide

shared access among different users

Perform administration tasks as needed, managing custom fields,

integration and data cleanup.

Implemented pick lists, dependent pick lists, lookups, master

detail relationships, validation and formula fields to the custom

objects.

Implemented Apex Classes & Triggers and linked them to manage the

workflows Implemented in the system.

Developed and configured various Dashboards, Custom Reports and

Report Folders for different user profiles based on the need in

the organization.

Implemented Apex Classes & Triggers and linked them to manage the

workflows Implemented in the system.

Created workflow rules and defined related tasks, time triggered

tasks, email alerts, field updates and outbound messages to

implement business logic.

Managed Security settings and conducted regular

security/configuration audit

Developed various Custom Objects, Tabs, Entity-Relationship data

model, validation rules on the Objects and tabs, Components and

Visual Force Pages.

Created workflow rules and defined related tasks, email alerts,

and field updates.

Maintained processes of CSV import file updates for customer

records into Accounts, Contacts using Data Loader and Import

Wizard.

Experienced Data loader and in Cleansing and De-duplicating bulk

loads.

Involved in querying Salesforce tables using SOQL & SOSL queries

using Force.com Explorer.

Used force.com developer toolkit including visual force pages,

apex classes, apex controllers and apex triggers to develop custom

business logic.

Developed unit test cases for the apex classes, controllers and

triggers to have good test coverage.

Integrated Salesforce.com with Siebel.

Created test scenarios on Sandbox environment and migrated code to

deployment upon successful testing

Worked with Production support team and fixed the issues on

On-Demand basis.

Worked on Service requests, Work orders, Activity Screens.

Prepared Test Plan that is suitable to the Agile Methodology and

Responsible for creating Test cases and Test scripts based on

functional requirements and design documents.

3. Salesforce.com, (Call Center Application) Aug 2012 - December

Project 2013

Tools Saleforce.com platform, Apex Language, Visual Force Pages, JQuery,

JavaScript, Data loader.

Client UNITED NATIONS ORGANIZATION.

Role Sr Sales force Developer & Business Analyst / Team Lead

Scope UNOCC is basically designed as a situation Call Centre

application. The application will have the details of the

important contact across the world and this application is

designed basically for the Call centre agents sitting in UNHQ and

Bangkok.

Involved in business process reviews.

Involved in setting up field level access for each custom object

created based on the user's role within the organization.

Experience in using Salesforce.com Creating Roles, custom objects,

custom fields, pick list, Profiles, Security Model, Email

Services, Page Layouts, Workflow Alerts, Validation Rules, Sharing

Rules and Approval Workflow.

Responsible for Data model changes tracking and bridging gap

between technical and business requirements.

Involved in customizing custom objects, tabs, fields, page layout

as per the business need.

Worked with field & page layout customization for the standard

objects like Account, contact

Experienced in defining custom formulas and creating validation

rules to suit the needs of the data model and ensure data quality.

Involved in querying Salesforce tables using SOQL & SOSL queries

using Force.com Explorer.

Integrated Salesforce.com with external systems using Web Services

for approval and custom workflow solution.

Worked on role hierarchy & sharing rules to configure visibility

Worked on workflow rules & approval processes.

Customized the Messages & Alerts on the Home page.

Developed APEX triggers, classes, Visual Force pages.

Created new Reports & Dashboards.

Developing Triggers with bulk-safe and have a minimum of 75% code

coverage

Involved in client interaction for discussing the work flow and

customization of page layouts

Have worked on moving data from external legacy system into

Salesforce application using Apex Data loader & CSV files.

Involved in different phases of testing basically the Business

Functionality Testing, Unit Testing, Integration Testing,

Performance Testing, Positive Testing, Negative Testing and UAT

testing

4. UNSG (Salesforce.com) March 2012 - Oct 2013

Project

Tools Saleforce.com platform, Apex Language, Visual Force Pages, JQuery,

JavaScript, Data loader.

Client UNITED NATIONS ORGANIZATION.

Role Sr Sales force Developer & Business Analyst / Team Lead

Scope This application is used by United Nations Secretary General's

office for scheduling the appointments and maintaining the meeting

agendas, Notes in the application.

Collaborate with different teams to understand process, new

opportunities.

Participated in Client requirement meetings for requirement

gathering

Planning & Analysis Meetings for any new requirements and

co-ordination with Business.

Reviewing functional specification document

Created design and implementation specifications.

Perform gap analysis and determine the exact impacts on Specs

Writing use cases & reviewing test cases

Defined process flows for end to end testing.

Created users, roles, public groups and implemented role

hierarchies, sharing rules and record level permissions to provide

shared access among different users.

Developed Apex Classes, Controller Classes and Apex Triggers for

various functional needs in the application.

Performed customizations by creating the Custom profiles, Fields,

Dependent pick-lists, Page Layouts, Record Types, Objects, Tabs.

Defined lookup and master-detail relationships on the objects and

created junction objects to establish connectivity among objects.

Created workflow rules and defined related tasks, time triggered

tasks, email alerts, filed updates to implement business logic.

Responsible for Data load operations using Force.com Apex Data

Loader.

Created various Reports (summary reports, matrix reports, pie

charts, dashboards and graphics) and Report Folders to assist

managers to better utilize Salesforce as a sales tool and

configured various Reports and for different user profiles.

Developed ad-hoc report as requested by the user groups or

stakeholder and performed analysis on data as required

Well versed with exploring custom and standard objects using SOQL

using force.com explorer.

Implemented the requirements on Salesforce.com platform and

Force.com IDE Plug-in using Eclipse.

Developed custom search functionality for accounts and contacts

using SOSL.

Prepared Test Plan that is suitable to the Agile Methodology and

Responsible for creating Test cases and Test scripts based on

functional requirements and design documents.

5. iNeed

Project July 2010 - Sep 2013

Tools Siebel 8.2.2.2 (Siebel Public Sector), Oracle 10g

O/S SuSE 9.3i586, Windows 2K3 server R2 SP2i386

Client UNITED NATIONS ORGANIZATION.

Role Siebel Administrator & Business Analyst (Siebel Consultant)/

Siebel Developer (Team Lead)

Scope The iNeed project is the global Service Desk system for

Information Technology (IT) and facilities services. iNeed will

consolidate service desk applications across the Organization and

harmonize processes. It covers Incident Management, RFS, Problem

Management, and RFC. iNeed is also used by the Siebel team to

categorize the Service requests of different type Incident,

Request for Service, and Problem Mgt. Siebel Team also does

supporting production servers for the iNeed application. All

servers are located in the UNLB Data Centre in Brindisi, Italy.

Some examples of service requests processed using iNeed include

requesting a new desktop, reporting an issue with e-mail, a broken

light bulb or requesting a departmental move.

Participated in Client requirement meetings for requirement

gathering.

Given Application Presentation to the Clients.

Collaborate with different teams to understand process, new

opportunities

Created High level and detailed level design documents based on

the BR's and FR's.

Planning & Analysis Meetings for any new requirements and

co-ordination with Business.

Created design and implementation specifications.

Conduct Fit-Gap analysis and use case preparation for the

technical team.

Involved in Effort Estimation for requirements and CR's.

UAT/Test Case Preparation and prepared Test Plan that is suitable

to the Agile Methodology

Prepared functional audio files for the user trainings.

Given Webex and class room trainings for the users.

Preparing SOP's and documenting each task in detailed, Screen by

Screen instructions.

Worked on the configuration of the Service request module.

Worked on the configuration of the Activities and WO module.

Developed Workflows for Preventive Maintenance and creating

service request

Worked on SR Escalation Workflow.

Worked on the Workflow to send Resolved Email Notification.

Worked on the Workflow to send Unresolved Service Request and WO

email notification to the Assigned to Group.

Worked on the Inbound Web Services (Siebel EAI) of the application

and create SR's.

Worked on the Siebel EAI to get Assets data into Siebel.

Worked on Siebel EAI to get the Contact data.

Worked on the Siebel data validation manager and Product

configuration module.

Worked on the configuration of the Employee screen.

Worked on scripting and User properties to achieve the

functionality.

Worked on the installation of Siebel on the Windows and Linux

servers.

Worked on the Integration of Oracle Business Intelligence with

Siebel.

Analyze, Prioritize and resolve the issues raised by the business

users from across missions and guide them appropriately with

respect to functionality and application usage.

Manage CRM self-service related mission's catalogue items.

Provide ECOE support by interacting with the COE related missions

and resolve them via WebEx.

Provide solutions for ongoing self-service approval issues related

the various organization groups defined.

Run database SQL queries for providing adhoc reports.

Working with the clients in setting up the Siebel Application

(iNeed) in the user machines.

Working on the production support of the Application and resolving

user issues related to iNeed Application.

Worked on setting up the Preventive Maintenance plans for

different groups.

Worked on repository migration between environments.

Worked on the Server side of the Siebel on the Linux environment.

Worked on the load balancers of the iNeed application by

co-ordinating with the other teams.

Maintaining Siebel servers and Rebooting Siebel Servers,

monitoring and improving the performance of Siebel servers and Web

servers.

Worked on bug fixes on the Server side of the Siebel on the Linux

environment.

Worked on giving Actuate and OBI report access to the users.

Worked on creating the automated scripts to know the performance

of server components on each Siebel server.

Co-ordinate with Net-scalar team for CRM URLs and load balancing

issues and secure certificates.

Monitor the Siebel communication components which feed the

Communication tab with emails.

Run Siebel utilities for File system cleanup, analyze flight data

recorder files.

Coordinating with the Database team on the database issues with

respect to the applications/servers

Worked on Repository migration between environments.

6. ECOE May

Project 2011 - December 2013

Tools Siebel 8.1.1.5, Oracle 10g

O/S SuSE 9.3i586, Windows 2K3 server R2 SP2i386

Client UNITED NATIONS ORGANIZATION.

Role Siebel Administrator & Business Analyst (Siebel Consultant)/

Siebel Developer (Team Lead)

Scope The focus of the CRM implementation for the COE Solution is on

the inspection process. The current systems used for MOU

creation and reimbursement/payment for COE will be handled

outside the CRM application. The design of the CRM COE

implementation is to provide efficient, standardized COE business

processes across Peacekeeping Missions. A key part of the

solution is to provide Inspectors with the ability to directly

enter inspection data into the CRM application using mobile

devices such as laptops or tablet PCs. This eliminates double

data entry and the use of manual forms.

Participated in Client requirement meetings for requirement

gathering.

Reviewing functional specification document

Created design and implementation specifications.

Perform gap analysis and determine the exact impacts on Specs

Writing use cases & reviewing test cases

Prepared functional audio files for the user trainings.

Given Webex and class room trainings for the users.

Preparing SOP's and documenting each task in detailed, Screen by

Screen instructions.

Defining process flows for end to end testing

Worked on the configuration of the Inspections module of the

Application.

Worked on the Configuration of MOU Module.

Configured the Equipment screens of the Application.

Worked on the EAI to get the Annex & MOU data into Siebel from

IMIS.

Worked on the EAI to get the Major Equipment & Self Sustainable

equipment data from IMIS.

Given Application Presentation to the Clients.

Worked on the installation of Siebel on the Windows servers.

Worked on the installation of Siebel on the Linux servers.

Worked on the installation of Oracle Business Intelligence.

Worked on LDAP integration.

Worked on SQL queries to build reports on the discrepancy of

email notifications in the Communications.

Working on the production support of the Application and

resolving user issues with ECOE.

Worked on repository migration between environments.

Worked on the Server side of the Siebel on the Linux environment.

Worked on the load balancer of the ECOE application by

co-ordinating with the other teams.

Maintaining Siebel servers and Rebooting Siebel Servers,

monitoring and improving the performance of Siebel servers and

Web servers.

Worked on bug fixes on the Server side of the Siebel on the Linux

environment.

Worked on giving Actuate and OBI report access to the users.

Worked on creating the automated scripts to know the performance

of server components on each Siebel server.

Worked on rebooting the Linux servers on which Siebel Servers are

installed.

Worked on Views, Responsibilities, LOV's and PDQ's setup.

Worked on setting up new groups in ECOE.

7. Eisai Pharmaceuticals December

Project 2009 - June 2010

Tools Veeva (Salesforce.com)

Client Eisai Pharmaceuticals, Woodcliff, NJ

Role Sr SFDC developer/Lead

Scope Eisai had Implemented Siebel ePharma as their front end

Application for the Medical reps. Reps maintain their product

details, Activities (Call details) and contact information of the

Doctors in the Siebel. Siebel is primarily used as a Sales tool.

Eisai moved out from Siebel and to implement Veeva Application as

their front end Application for the Medical reps.

Participated in Client requirement meetings for requirement

gathering.

Worked on low level and high-level technical documentation.

Created High level and detailed level design documents based on

the BR's and FR's.

Planning & Analysis Meetings for any new requirements and

co-ordination with Business.

Working on Design and development of various modules of the

Project like Activities, Accounts, Contacts, and Time off

Territory.

Developed and configured various Dashboards, Custom Reports and

Report Folders for different user profiles based on the need in

the organization.

Working on complex configuration, scripting to achieve the

functionality as per the client requirement.

Perform administration tasks as needed, managing custom fields,

integration and data cleanup.

Implemented Apex Classes & Triggers and linked them to manage the

workflows Implemented in the system.

Developed various Custom Objects, Tabs, Entity-Relationship data

model, validation rules on the Objects and tabs, Components and

Visual Force Pages.

Created workflow rules and defined related tasks, email alerts,

and field updates

Developed custom search functionality for accounts and contacts

using SOSL.

Involved in using SOQL using force.com explorer.

Developed Apex Classes, Controller Classes and Apex Triggers for

various functional needs in the application.

Performed customizations by creating the Custom profiles, Fields,

Dependent pick-lists, Page Layouts, Record Types, Objects, Tabs.

Worked on LOV's, Views, Responsibilities

Worked on role hierarchy & sharing rules to configure visibility

Worked on workflow rules & approval processes.

Worked on bug fixes of the Application.

8. Imclone Systems November

Project 2009 - June 2010

Tools Siebel 7.7, MS SQL SERVER 2000

Client Imclone Systems, NJ

Role Senior Configurator & Senior Siebel Administrator (Siebel

Consultant II)/ (lead)

Scope Imclone has implemented Siebel ePharma to Support the Medical

representatives who visit's Doctors. Reps maintain their product

details, Activities (Call details) and contact information of the

Doctors in the Siebel. Siebel is primarily used as a Sales tool.

Around 2 sales users connect to the application through their

laptops and tablet PCs.

9. Bayer Pharmaceuticals January

Project 2009- October 2009

Tools Siebel 8.1.1, Oracle 10G

O/S Unix

Client Bayer Pharmaceuticals, Morristown, NJ

Role Senior Configurator & Senior Siebel Administrator (Siebel

Consultant II)/ (Lead)

Scope Bayer Pharmaceuticals has implemented Siebel ePharma 6.5as their

front end Application for the Medical reps. They upgraded from 6.5

to 8.1.1.

Gathering requirements from the client

Worked on complete life cycle of the project

Work as a Team and Complete the System setup and the development

work.

Worked on low level and high-level technical documentation.

Worked on installations of Client and tools in the developer's

machines.

Worked on Design and development of various modules of the Project

like Activities, MedEd, Opportunities, and Time off Territory.

Worked with TAM to provide complex development solutions.

Worked on the ES Configuration reviews suggested by Oracle.

Suggested work around and implemented functionalities, which are

not there in 6.3.

Participated in the KT sessions for the client.

Worked on complex configuration, scripting and User properties to

achieve the functionality as per the client requirement.

Worked on the Workflow to create Contact Call records.

Worked on Product administration and Catalog administration.

Implemented new functionality on Account Call, Contact Call,

Attendee Call and MedEd Events as per the Client requirement.

Worked on routing model and Sync issues.

Worked on LOV's, Views, Responsibilities and PDQ's setup.

Worked on bug fixes of the Application.

10. VISTAKON (JNJ) April

Project 2007 - March 2009

Tools Siebel 7.5, Oracle 9i

Client Johnson & Johnson Vision Care, India

Role Siebel Consultant I & Siebel Consultant II.

Scope The project referred to as "ATLAS" is a Siebel 7.5.3 for Johnson &

Johnson Vision Care division. JJVC has Vision Care business,

primarily manufacturing and selling contact lenses. JJVC has

manufacturing locations in USA and Ireland and Warehouses scattered

across the world.

Siebel is the front-end application for the Sales representative to

collect the information.

Siebel, ePharma as a part of J&J Vistakon ASCEND project, is

primarily used as a Sales tool. Around 1500 sales users connect to

the application through their laptops and tablet PCs.

Gathering requirements from the client

Low level and high-level documentation.

Designed Positions, Responsibilities and set the visibility

according to organization structure.

Design and development of various modules of the Project like

Accounts, Contacts, Syndicated data Administration, Activities.

Modified the existing Siebel Data Object Model, and configured

Column Extensions.

Configuration of Data relationships through joins and links.

Developed and Configured Pick lists, Applets, Screens, Views,

Fields and Business Components.

Designed four level hierarchical pick lists.

Involved in client meetings and Worked on Disaster Recovery

environment setup.

Preparing Siebel Anywhere upgrade kits and distributing the Siebel

SRF, Schema changes, VBA reports to the users.

Repository migration from Development to Test environment and from

Test to Production environment.

Prepared Siebel Packager to 'Create new installation image as per

Hardware response time remediation plan.

Preparing SOP's and documenting each task in detailed Screen by

Screen instructions.

Bug fixes for the client Service requests.

Database extracts for remote users.

Execute and troubleshoot syndicated data file

Adding new dynamic pick list values.

Maintaining and Creating PDQ's

Environment Monitoring (server components, component requests and

tasks)

Done Import, Export, Delete, Update, Merge Processes.

Data loads were done into syndicated data table and then

distributing the syndicated data files to the medical reps.

Created Synchronization reports and database download reports.

Created end-dated users reports etc.

Maintaining Siebel servers and Rebooting Siebel Servers and

maintain enough disk space, monitoring and improving the

performance of servers.

Co-ordinating with the Team members in giving better production

support to the Client.

11. KOSTAR

Project June 2006 - April 2007

Tools Siebel 7.8, Oracle 9i

Client Kos Pharmaceuticals, India

Role Siebel Consultant 1

Scope Kos Pharmaceuticals has implemented Siebel epharma to Support the

Medical representatives who visit's Doctors. Reps maintain their

product details, contact information of the Doctors and the

samples provided to the Doctor in the Siebel. Siebel is primarily

used as a Sales tool. Around 400 sales users connect to the

application through their laptops and tablet PCs.

Designed Positions, Responsibilities and set the visibility

according to organization structure.

Design and development of various modules of the Project like

Accounts, Contacts, Syndicated data Administration, Activities.

Modified the existing Siebel Data Object Model, and configured

Column Extensions.

Configuration of Data relationships through joins and links.

Developed and Configured Pick lists, MVG s, Applets, Screens,

Views, Fields, Business Objects and Business Components.

Preparing Siebel Anywhere upgrade kits and distributing the

upgrade kits to the users.

Preparing SOP's and documenting each task in detailed Screen by

Screen instructions.

Created patches in different projects for implementing Day light

saving in Siebel.

Database extracts for remote users.

Adding new dynamic pick list values.

Environment Monitoring (server components, component requests and

tasks)

EIM, Import by identifying the user key columns of the interface

tables and populating the

Contact this candidate