Sales Project
Resume:
MANJUNATH REDDY
Summary:
. Highly motivated technical professional with 11+ years of hands on
information technology.
. Has over 10+ years of experience in CRM (SALESFORCE.COM & SIEBEL) of
analysis, design, and development of enterprise wide applications.
. Having 3+years' of experience as and in Salesforce Developer,
Administrator & Business Analyst of Salesforce CRM and Force.com
platforms, assisted for implementing, customizing and maintaining
Salesforce.com solutions.
. Experience in using Salesforce.com Creating Roles, custom objects,
custom fields, pick list, Profiles, Security Model, Email Services,
Page Layouts, Workflow Alerts, Validation Rules, Sharing Rules and
Approval Workflow.
. Extensive experience in customization, configuration, Eclipse IDE,
Apex, Visualforce pages and tools like Apex Dataloader
. Defining salesforce.com sharing rules and user access privileges
. Have good working knowledge in querying salesforce.com database using
SOQL & SOSL queries using Force.com Explorer
. Used Force.com developer toolkit including Apex classes, Apex triggers
and Visual force pages to develop custom business logic
. Good Experience in developing Custom Page Layouts, Work flows,
Relationships, lookups and Dependent picklists.
. Experienced in Siebel configuration, Siebel Administration, Worked on
Siebel Enterprise Integration Manager, Assignment Manager, and Siebel
Enterprise Application Integration and also experienced in Database
Administration of MS Sql Server 2000.
. Has good development and configuration skills and has achieved
customer satisfaction in the entire projects worked at C3i and honored
with President award (Company's highest award for excellence) as best
employee of the year for demonstrating the five key traits
(achievement, character, dedication, effort and perseverance) and also
Won Pat on back award in 2009 for the achievements, dedication and
efforts in successful implementation of Bayer Pharmaceuticals Siebel
project.
. Has passed Siebel 7.7 Consultant Core exam with 95% in Dec 2006 and
Siebel 8 Consultant Exam with 91% in Sep 2009 and have undergone
training on PMP.
Education and Certifications:
Bachelor of Madras University, Chennai, India, 2002
Engineering
Oracle Siebel Oracle University
Certification
PGDCA SCIT Computer Education Division, Hyderabad, India
Oracle Siebel Siebel 7.7 Consultant
Certification
Oracle Siebel Siebel 8 Consultant
Certification
Technical Skills:
Software Tools
Languages C, C++, Java
Development Tools VB,Dev'2000,PB
Databases Oracle 9i, MS SQL SERVER 2000.
Database ADO, DAO
Components
Web Design Tools Front Page
Web Development HTML, XML, VB Script, Java Script, Apex, Visual Force.
Environments MS Visual Studio, MS Source Safe
Operating System Window 9x/2k/NT/XP, Unix, Linux
Professional Experience:
1. Salesforce.com, (Sales Application) Jan
Project 2014-Till date
Tools Saleforce.com platform, Apex Language, Visual Force Pages, JQuery,
JavaScript.
Client Callidus Cloud.
Role Sr SFDC Technical/Functional analyst
Scope The Projects are Sales Applications with integration to Commission
Applications, CPQ and CLM applications.
Planning & Analysis meetings for new requirements and
co-ordination with Business.
Participated in requirement meetings for requirement gathering.
Created High level and detailed level design documents based on
the BR's and FR's.
Involved in design, development and implementation of
salesforce.com applications.
Created design and implementation specifications.
Preparing SOP's and documenting each task in detailed, Screen by
Screen instructions.
Created users, roles, public groups and implemented role
hierarchies, sharing rules and record level permissions to provide
shared access among different users
Perform administration tasks as needed, managing custom fields,
and integration.
Implemented pick lists, dependent pick lists, lookups, master
detail relationships, validation and formula fields to the custom
objects & Standard objects.
Implemented Apex Classes & Triggers.
Developed and configured Dashboards, Custom Reports and Report
Folders for different user profiles based on the need in the
organization.
Developed various Custom Objects, Tabs, Entity-Relationship data
model, validation rules on the Objects and tabs, Components and
Visual Force Pages.
Created different views for Salesforce1 app using HTML, CSS &
JavaScript.
Worked on Salesforce lighting components for Salesforce1 app.
Created integration with Commission Applications.
Worked on integration with CPQ and CLM applications.
Worked on integration with external applications into
Salesforce.com using iframe.
Worked on integration with external applications into
Salesforce.com using Canvas.
Created Managed and unmanaged package for distributing the changes
to the users and uploading the changes to the AppExchange.
Involved in querying Salesforce tables using SOQL & SOSL queries
using Force.com Explorer.
Used force.com developer toolkit including visual force pages,
apex classes, apex controllers and apex triggers to develop custom
business logic.
Developed unit test cases for the apex classes, controllers and
triggers to have good test coverage.
Developed VF pages for mobile applications using Visual force,
apex and boot strap.
Created test scenarios on Sandbox environment and migrated code to
deployment upon successful testing
United Nations Organization
Some projects were done simultaneously.
2. Salesforce.com, (Service Application) June 2011
Project - December 2013
Tools Saleforce.com platform, Apex Language, Visual Force Pages, JQuery,
JavaScript, Data loader.
Client UNITED NATIONS ORGANIZATION.
Role Sr Sales force Developer & Business Analyst / Team Lead
Scope The project is the global Service Desk system for Information
Technology (IT) and facilities services. CRM Application will
consolidate service desk applications across the Organization and
harmonize processes. It covers Incident Management, RFS, Problem
Management, and RFC. The application is also used by the CRM team
to categorize the Service requests of different type Incident,
Request for Service, and Problem Mgt.
Planning & Analysis Meetings for any new requirements and
co-ordination with Business.
Participated in Client requirement meetings for requirement
gathering.
Created High level and detailed level design documents based on
the BR's and FR's.
Involved in design, development and implementation of
salesforce.com applications.
Created design and implementation specifications.
Given WebEx and class room trainings for the users.
Writing use cases & reviewing test cases
Preparing SOP's and documenting each task in detailed, Screen by
Screen instructions.
Created users, roles, public groups and implemented role
hierarchies, sharing rules and record level permissions to provide
shared access among different users
Perform administration tasks as needed, managing custom fields,
integration and data cleanup.
Implemented pick lists, dependent pick lists, lookups, master
detail relationships, validation and formula fields to the custom
objects.
Implemented Apex Classes & Triggers and linked them to manage the
workflows Implemented in the system.
Developed and configured various Dashboards, Custom Reports and
Report Folders for different user profiles based on the need in
the organization.
Implemented Apex Classes & Triggers and linked them to manage the
workflows Implemented in the system.
Created workflow rules and defined related tasks, time triggered
tasks, email alerts, field updates and outbound messages to
implement business logic.
Managed Security settings and conducted regular
security/configuration audit
Developed various Custom Objects, Tabs, Entity-Relationship data
model, validation rules on the Objects and tabs, Components and
Visual Force Pages.
Created workflow rules and defined related tasks, email alerts,
and field updates.
Maintained processes of CSV import file updates for customer
records into Accounts, Contacts using Data Loader and Import
Wizard.
Experienced Data loader and in Cleansing and De-duplicating bulk
loads.
Involved in querying Salesforce tables using SOQL & SOSL queries
using Force.com Explorer.
Used force.com developer toolkit including visual force pages,
apex classes, apex controllers and apex triggers to develop custom
business logic.
Developed unit test cases for the apex classes, controllers and
triggers to have good test coverage.
Integrated Salesforce.com with Siebel.
Created test scenarios on Sandbox environment and migrated code to
deployment upon successful testing
Worked with Production support team and fixed the issues on
On-Demand basis.
Worked on Service requests, Work orders, Activity Screens.
Prepared Test Plan that is suitable to the Agile Methodology and
Responsible for creating Test cases and Test scripts based on
functional requirements and design documents.
3. Salesforce.com, (Call Center Application) Aug 2012 - December
Project 2013
Tools Saleforce.com platform, Apex Language, Visual Force Pages, JQuery,
JavaScript, Data loader.
Client UNITED NATIONS ORGANIZATION.
Role Sr Sales force Developer & Business Analyst / Team Lead
Scope UNOCC is basically designed as a situation Call Centre
application. The application will have the details of the
important contact across the world and this application is
designed basically for the Call centre agents sitting in UNHQ and
Bangkok.
Involved in business process reviews.
Involved in setting up field level access for each custom object
created based on the user's role within the organization.
Experience in using Salesforce.com Creating Roles, custom objects,
custom fields, pick list, Profiles, Security Model, Email
Services, Page Layouts, Workflow Alerts, Validation Rules, Sharing
Rules and Approval Workflow.
Responsible for Data model changes tracking and bridging gap
between technical and business requirements.
Involved in customizing custom objects, tabs, fields, page layout
as per the business need.
Worked with field & page layout customization for the standard
objects like Account, contact
Experienced in defining custom formulas and creating validation
rules to suit the needs of the data model and ensure data quality.
Involved in querying Salesforce tables using SOQL & SOSL queries
using Force.com Explorer.
Integrated Salesforce.com with external systems using Web Services
for approval and custom workflow solution.
Worked on role hierarchy & sharing rules to configure visibility
Worked on workflow rules & approval processes.
Customized the Messages & Alerts on the Home page.
Developed APEX triggers, classes, Visual Force pages.
Created new Reports & Dashboards.
Developing Triggers with bulk-safe and have a minimum of 75% code
coverage
Involved in client interaction for discussing the work flow and
customization of page layouts
Have worked on moving data from external legacy system into
Salesforce application using Apex Data loader & CSV files.
Involved in different phases of testing basically the Business
Functionality Testing, Unit Testing, Integration Testing,
Performance Testing, Positive Testing, Negative Testing and UAT
testing
4. UNSG (Salesforce.com) March 2012 - Oct 2013
Project
Tools Saleforce.com platform, Apex Language, Visual Force Pages, JQuery,
JavaScript, Data loader.
Client UNITED NATIONS ORGANIZATION.
Role Sr Sales force Developer & Business Analyst / Team Lead
Scope This application is used by United Nations Secretary General's
office for scheduling the appointments and maintaining the meeting
agendas, Notes in the application.
Collaborate with different teams to understand process, new
opportunities.
Participated in Client requirement meetings for requirement
gathering
Planning & Analysis Meetings for any new requirements and
co-ordination with Business.
Reviewing functional specification document
Created design and implementation specifications.
Perform gap analysis and determine the exact impacts on Specs
Writing use cases & reviewing test cases
Defined process flows for end to end testing.
Created users, roles, public groups and implemented role
hierarchies, sharing rules and record level permissions to provide
shared access among different users.
Developed Apex Classes, Controller Classes and Apex Triggers for
various functional needs in the application.
Performed customizations by creating the Custom profiles, Fields,
Dependent pick-lists, Page Layouts, Record Types, Objects, Tabs.
Defined lookup and master-detail relationships on the objects and
created junction objects to establish connectivity among objects.
Created workflow rules and defined related tasks, time triggered
tasks, email alerts, filed updates to implement business logic.
Responsible for Data load operations using Force.com Apex Data
Loader.
Created various Reports (summary reports, matrix reports, pie
charts, dashboards and graphics) and Report Folders to assist
managers to better utilize Salesforce as a sales tool and
configured various Reports and for different user profiles.
Developed ad-hoc report as requested by the user groups or
stakeholder and performed analysis on data as required
Well versed with exploring custom and standard objects using SOQL
using force.com explorer.
Implemented the requirements on Salesforce.com platform and
Force.com IDE Plug-in using Eclipse.
Developed custom search functionality for accounts and contacts
using SOSL.
Prepared Test Plan that is suitable to the Agile Methodology and
Responsible for creating Test cases and Test scripts based on
functional requirements and design documents.
5. iNeed
Project July 2010 - Sep 2013
Tools Siebel 8.2.2.2 (Siebel Public Sector), Oracle 10g
O/S SuSE 9.3i586, Windows 2K3 server R2 SP2i386
Client UNITED NATIONS ORGANIZATION.
Role Siebel Administrator & Business Analyst (Siebel Consultant)/
Siebel Developer (Team Lead)
Scope The iNeed project is the global Service Desk system for
Information Technology (IT) and facilities services. iNeed will
consolidate service desk applications across the Organization and
harmonize processes. It covers Incident Management, RFS, Problem
Management, and RFC. iNeed is also used by the Siebel team to
categorize the Service requests of different type Incident,
Request for Service, and Problem Mgt. Siebel Team also does
supporting production servers for the iNeed application. All
servers are located in the UNLB Data Centre in Brindisi, Italy.
Some examples of service requests processed using iNeed include
requesting a new desktop, reporting an issue with e-mail, a broken
light bulb or requesting a departmental move.
Participated in Client requirement meetings for requirement
gathering.
Given Application Presentation to the Clients.
Collaborate with different teams to understand process, new
opportunities
Created High level and detailed level design documents based on
the BR's and FR's.
Planning & Analysis Meetings for any new requirements and
co-ordination with Business.
Created design and implementation specifications.
Conduct Fit-Gap analysis and use case preparation for the
technical team.
Involved in Effort Estimation for requirements and CR's.
UAT/Test Case Preparation and prepared Test Plan that is suitable
to the Agile Methodology
Prepared functional audio files for the user trainings.
Given Webex and class room trainings for the users.
Preparing SOP's and documenting each task in detailed, Screen by
Screen instructions.
Worked on the configuration of the Service request module.
Worked on the configuration of the Activities and WO module.
Developed Workflows for Preventive Maintenance and creating
service request
Worked on SR Escalation Workflow.
Worked on the Workflow to send Resolved Email Notification.
Worked on the Workflow to send Unresolved Service Request and WO
email notification to the Assigned to Group.
Worked on the Inbound Web Services (Siebel EAI) of the application
and create SR's.
Worked on the Siebel EAI to get Assets data into Siebel.
Worked on Siebel EAI to get the Contact data.
Worked on the Siebel data validation manager and Product
configuration module.
Worked on the configuration of the Employee screen.
Worked on scripting and User properties to achieve the
functionality.
Worked on the installation of Siebel on the Windows and Linux
servers.
Worked on the Integration of Oracle Business Intelligence with
Siebel.
Analyze, Prioritize and resolve the issues raised by the business
users from across missions and guide them appropriately with
respect to functionality and application usage.
Manage CRM self-service related mission's catalogue items.
Provide ECOE support by interacting with the COE related missions
and resolve them via WebEx.
Provide solutions for ongoing self-service approval issues related
the various organization groups defined.
Run database SQL queries for providing adhoc reports.
Working with the clients in setting up the Siebel Application
(iNeed) in the user machines.
Working on the production support of the Application and resolving
user issues related to iNeed Application.
Worked on setting up the Preventive Maintenance plans for
different groups.
Worked on repository migration between environments.
Worked on the Server side of the Siebel on the Linux environment.
Worked on the load balancers of the iNeed application by
co-ordinating with the other teams.
Maintaining Siebel servers and Rebooting Siebel Servers,
monitoring and improving the performance of Siebel servers and Web
servers.
Worked on bug fixes on the Server side of the Siebel on the Linux
environment.
Worked on giving Actuate and OBI report access to the users.
Worked on creating the automated scripts to know the performance
of server components on each Siebel server.
Co-ordinate with Net-scalar team for CRM URLs and load balancing
issues and secure certificates.
Monitor the Siebel communication components which feed the
Communication tab with emails.
Run Siebel utilities for File system cleanup, analyze flight data
recorder files.
Coordinating with the Database team on the database issues with
respect to the applications/servers
Worked on Repository migration between environments.
6. ECOE May
Project 2011 - December 2013
Tools Siebel 8.1.1.5, Oracle 10g
O/S SuSE 9.3i586, Windows 2K3 server R2 SP2i386
Client UNITED NATIONS ORGANIZATION.
Role Siebel Administrator & Business Analyst (Siebel Consultant)/
Siebel Developer (Team Lead)
Scope The focus of the CRM implementation for the COE Solution is on
the inspection process. The current systems used for MOU
creation and reimbursement/payment for COE will be handled
outside the CRM application. The design of the CRM COE
implementation is to provide efficient, standardized COE business
processes across Peacekeeping Missions. A key part of the
solution is to provide Inspectors with the ability to directly
enter inspection data into the CRM application using mobile
devices such as laptops or tablet PCs. This eliminates double
data entry and the use of manual forms.
Participated in Client requirement meetings for requirement
gathering.
Reviewing functional specification document
Created design and implementation specifications.
Perform gap analysis and determine the exact impacts on Specs
Writing use cases & reviewing test cases
Prepared functional audio files for the user trainings.
Given Webex and class room trainings for the users.
Preparing SOP's and documenting each task in detailed, Screen by
Screen instructions.
Defining process flows for end to end testing
Worked on the configuration of the Inspections module of the
Application.
Worked on the Configuration of MOU Module.
Configured the Equipment screens of the Application.
Worked on the EAI to get the Annex & MOU data into Siebel from
IMIS.
Worked on the EAI to get the Major Equipment & Self Sustainable
equipment data from IMIS.
Given Application Presentation to the Clients.
Worked on the installation of Siebel on the Windows servers.
Worked on the installation of Siebel on the Linux servers.
Worked on the installation of Oracle Business Intelligence.
Worked on LDAP integration.
Worked on SQL queries to build reports on the discrepancy of
email notifications in the Communications.
Working on the production support of the Application and
resolving user issues with ECOE.
Worked on repository migration between environments.
Worked on the Server side of the Siebel on the Linux environment.
Worked on the load balancer of the ECOE application by
co-ordinating with the other teams.
Maintaining Siebel servers and Rebooting Siebel Servers,
monitoring and improving the performance of Siebel servers and
Web servers.
Worked on bug fixes on the Server side of the Siebel on the Linux
environment.
Worked on giving Actuate and OBI report access to the users.
Worked on creating the automated scripts to know the performance
of server components on each Siebel server.
Worked on rebooting the Linux servers on which Siebel Servers are
installed.
Worked on Views, Responsibilities, LOV's and PDQ's setup.
Worked on setting up new groups in ECOE.
7. Eisai Pharmaceuticals December
Project 2009 - June 2010
Tools Veeva (Salesforce.com)
Client Eisai Pharmaceuticals, Woodcliff, NJ
Role Sr SFDC developer/Lead
Scope Eisai had Implemented Siebel ePharma as their front end
Application for the Medical reps. Reps maintain their product
details, Activities (Call details) and contact information of the
Doctors in the Siebel. Siebel is primarily used as a Sales tool.
Eisai moved out from Siebel and to implement Veeva Application as
their front end Application for the Medical reps.
Participated in Client requirement meetings for requirement
gathering.
Worked on low level and high-level technical documentation.
Created High level and detailed level design documents based on
the BR's and FR's.
Planning & Analysis Meetings for any new requirements and
co-ordination with Business.
Working on Design and development of various modules of the
Project like Activities, Accounts, Contacts, and Time off
Territory.
Developed and configured various Dashboards, Custom Reports and
Report Folders for different user profiles based on the need in
the organization.
Working on complex configuration, scripting to achieve the
functionality as per the client requirement.
Perform administration tasks as needed, managing custom fields,
integration and data cleanup.
Implemented Apex Classes & Triggers and linked them to manage the
workflows Implemented in the system.
Developed various Custom Objects, Tabs, Entity-Relationship data
model, validation rules on the Objects and tabs, Components and
Visual Force Pages.
Created workflow rules and defined related tasks, email alerts,
and field updates
Developed custom search functionality for accounts and contacts
using SOSL.
Involved in using SOQL using force.com explorer.
Developed Apex Classes, Controller Classes and Apex Triggers for
various functional needs in the application.
Performed customizations by creating the Custom profiles, Fields,
Dependent pick-lists, Page Layouts, Record Types, Objects, Tabs.
Worked on LOV's, Views, Responsibilities
Worked on role hierarchy & sharing rules to configure visibility
Worked on workflow rules & approval processes.
Worked on bug fixes of the Application.
8. Imclone Systems November
Project 2009 - June 2010
Tools Siebel 7.7, MS SQL SERVER 2000
Client Imclone Systems, NJ
Role Senior Configurator & Senior Siebel Administrator (Siebel
Consultant II)/ (lead)
Scope Imclone has implemented Siebel ePharma to Support the Medical
representatives who visit's Doctors. Reps maintain their product
details, Activities (Call details) and contact information of the
Doctors in the Siebel. Siebel is primarily used as a Sales tool.
Around 2 sales users connect to the application through their
laptops and tablet PCs.
9. Bayer Pharmaceuticals January
Project 2009- October 2009
Tools Siebel 8.1.1, Oracle 10G
O/S Unix
Client Bayer Pharmaceuticals, Morristown, NJ
Role Senior Configurator & Senior Siebel Administrator (Siebel
Consultant II)/ (Lead)
Scope Bayer Pharmaceuticals has implemented Siebel ePharma 6.5as their
front end Application for the Medical reps. They upgraded from 6.5
to 8.1.1.
Gathering requirements from the client
Worked on complete life cycle of the project
Work as a Team and Complete the System setup and the development
work.
Worked on low level and high-level technical documentation.
Worked on installations of Client and tools in the developer's
machines.
Worked on Design and development of various modules of the Project
like Activities, MedEd, Opportunities, and Time off Territory.
Worked with TAM to provide complex development solutions.
Worked on the ES Configuration reviews suggested by Oracle.
Suggested work around and implemented functionalities, which are
not there in 6.3.
Participated in the KT sessions for the client.
Worked on complex configuration, scripting and User properties to
achieve the functionality as per the client requirement.
Worked on the Workflow to create Contact Call records.
Worked on Product administration and Catalog administration.
Implemented new functionality on Account Call, Contact Call,
Attendee Call and MedEd Events as per the Client requirement.
Worked on routing model and Sync issues.
Worked on LOV's, Views, Responsibilities and PDQ's setup.
Worked on bug fixes of the Application.
10. VISTAKON (JNJ) April
Project 2007 - March 2009
Tools Siebel 7.5, Oracle 9i
Client Johnson & Johnson Vision Care, India
Role Siebel Consultant I & Siebel Consultant II.
Scope The project referred to as "ATLAS" is a Siebel 7.5.3 for Johnson &
Johnson Vision Care division. JJVC has Vision Care business,
primarily manufacturing and selling contact lenses. JJVC has
manufacturing locations in USA and Ireland and Warehouses scattered
across the world.
Siebel is the front-end application for the Sales representative to
collect the information.
Siebel, ePharma as a part of J&J Vistakon ASCEND project, is
primarily used as a Sales tool. Around 1500 sales users connect to
the application through their laptops and tablet PCs.
Gathering requirements from the client
Low level and high-level documentation.
Designed Positions, Responsibilities and set the visibility
according to organization structure.
Design and development of various modules of the Project like
Accounts, Contacts, Syndicated data Administration, Activities.
Modified the existing Siebel Data Object Model, and configured
Column Extensions.
Configuration of Data relationships through joins and links.
Developed and Configured Pick lists, Applets, Screens, Views,
Fields and Business Components.
Designed four level hierarchical pick lists.
Involved in client meetings and Worked on Disaster Recovery
environment setup.
Preparing Siebel Anywhere upgrade kits and distributing the Siebel
SRF, Schema changes, VBA reports to the users.
Repository migration from Development to Test environment and from
Test to Production environment.
Prepared Siebel Packager to 'Create new installation image as per
Hardware response time remediation plan.
Preparing SOP's and documenting each task in detailed Screen by
Screen instructions.
Bug fixes for the client Service requests.
Database extracts for remote users.
Execute and troubleshoot syndicated data file
Adding new dynamic pick list values.
Maintaining and Creating PDQ's
Environment Monitoring (server components, component requests and
tasks)
Done Import, Export, Delete, Update, Merge Processes.
Data loads were done into syndicated data table and then
distributing the syndicated data files to the medical reps.
Created Synchronization reports and database download reports.
Created end-dated users reports etc.
Maintaining Siebel servers and Rebooting Siebel Servers and
maintain enough disk space, monitoring and improving the
performance of servers.
Co-ordinating with the Team members in giving better production
support to the Client.
11. KOSTAR
Project June 2006 - April 2007
Tools Siebel 7.8, Oracle 9i
Client Kos Pharmaceuticals, India
Role Siebel Consultant 1
Scope Kos Pharmaceuticals has implemented Siebel epharma to Support the
Medical representatives who visit's Doctors. Reps maintain their
product details, contact information of the Doctors and the
samples provided to the Doctor in the Siebel. Siebel is primarily
used as a Sales tool. Around 400 sales users connect to the
application through their laptops and tablet PCs.
Designed Positions, Responsibilities and set the visibility
according to organization structure.
Design and development of various modules of the Project like
Accounts, Contacts, Syndicated data Administration, Activities.
Modified the existing Siebel Data Object Model, and configured
Column Extensions.
Configuration of Data relationships through joins and links.
Developed and Configured Pick lists, MVG s, Applets, Screens,
Views, Fields, Business Objects and Business Components.
Preparing Siebel Anywhere upgrade kits and distributing the
upgrade kits to the users.
Preparing SOP's and documenting each task in detailed Screen by
Screen instructions.
Created patches in different projects for implementing Day light
saving in Siebel.
Database extracts for remote users.
Adding new dynamic pick list values.
Environment Monitoring (server components, component requests and
tasks)
EIM, Import by identifying the user key columns of the interface
tables and populating the
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