Customer Service Sales

A RAMACHANDRAN

JIT

OPERATIONS EXECUTIVE

Leadership ~Engineering Support ~ Production ~ Sales & Marketing and P & L

Results-oriented, highly-skilled and motivated manufacturing operations leader with 25+ years of professional

experience. A versatile background providing vision and direction for new company start-up, project management,

engineering, product marketing/sales and customer service. Proven expertise in profit and loss analysis, plant

operations, employee mentoring, and quality assurance/control, as well as product standardization. Develop new

business, build and lead teams, project planning and organization. Actively pursues process improvement opportunities

and successfully implements change. Holds a number of patents in the HVAC&R and automotive fields for heat

transfer to tools and recovery machines.

Areas of Expertise include:

• Manufacturing Operations Product Engineering Cost Reduction

Reverse Product Engineering Project Management Quality Assurance & Control

Process Improvement Change Implementation Staff Training & Mentoring

Profit/Loss Analysis Marketing & Sales Customer Service

EXPERIENCE & NOTABLE CONTRIBUTIONS

SKY-FAB, LLC Fort, Wayne, IN 2012-Present

Sheet metal fabrication and powder coat operations

GENERAL MANAGER

Direct company operations and provide vision for sales, customer service and strategic planning. Provide

engineering support for new product development. Function as senior member of the management team.

KEY ACCOMPLISHMENTS:

• Developed market and set pricing for all customer parts fabricated, painted and processed

• Develop and implement quality assurance and control standards for operations. (reduced customer rejects to

below 2400ppm within a year from startup)

• Reduce costs, initiate process improvement and implement change. (18%)

• Train personnel in quality procedures

•

HIGH TECH FAB & FWPC, LLC Fort Wayne, IN 2006-2012

Sheet metal fabrication and powder coating plant

VICE PRESIDENT (STAKE HOLDER)

Provided strategic vision and direction for all company sales, customer service and business

operations.

KEY ACCOMPLISHMENTS:

• Provided direction and vision for marketing of company sales.

• Contributed to the development of new products by providing engineering support.

• Developed and implemented quality assurance and control standards for operations.

RITCHIE ENGINEERING COMPAY Garrett, IN & Bloomington, MN 1998-2006

Manufacturer and the distribution of tools and devices for HVAC&R and automotive systems testing

VICE PRESIDENT, ENGINEERING & MANUFACTURING

Served as senior member of the management team providing vision, leadership and direction for

engineering, manufacturing and quality assurance/control operations.

KEY ACCOMPLISHMENTS:

• Analyzed and recommended new products for the target market.

• Ensured compliance with all agency regulatory requirements including UL, CSA, EPA, ARI, and ETL,

among others.

• Decided make or buy decisions and selected vendors based on quality and cost of services/products; qualified

and certified all overseas vendors.

• Established all SOPs for the manufacturing plant.

• Oversaw processes and planning for engineering, production planning, scheduling, production,

manufacturing, quality, materials management, manpower, and capital equipment planning for the division.

• Accountable for multiple patents currently on the market.

SMS CORPORATION Ft. Worth, TX 1995-1998

Manufactures and private labels air and water coils for the HVAC and hydronic markets

DIRECTOR OF OPERATIONS

Directed all manufacturing operations processes including production planning, scheduling and

manufacturing engineering. Monitored manufacturing quality, materials management, manpower and

capital equipment planning.

KEY ACCOMPLISHMENTS:

• Establish supply chain and provide manufacturing leadership for the plant.

• Planned and coordinated plant move to a new facility with no operational mishaps.

• Planned and instituted hybrid cell and cellular operation, resulting in higher operational efficiencies.

• Facilitated the plant Carrier (“Q1”) certification within 6 months.

• Reduced raw material costs by 16%

• Reduced first piece failure rates by 65%

• Improved manufacturing productivity by 43% and inventory turnover to over 27 turns.

PR Tech, Inc. Columbus, OH 1992-1995

Global telecommunications and electronics

PRESIDENT

Provided vision, strategic planning and direction for company sales and distribution. Directed sales,

marketing, warranty, and engineering for the Gold Star fractional compressors in the U.S. and

Canada.

KEY ACCOMPLISHMENTS:

• Achieved sole marketing agent status for Gold Star Compressors.

• Accomplished total sales of $3M during contract effectiveness.

• Helped customers with design and manufacturing set up and plant layout and operational standards

COPELAND CORPORATION, Division of Emerson Electric Sydney, Ohio. 1984-1992

Manufactures compressors and condensing units

DIVISION GENERAL MANAGER

Directed engineering and general management operations for Chicago products, Copeland

Condensing Units division.

KEY ACCOMPLISHMENTS:

• Reduced lead time for product design from 11 to 4 months.

• Reduced shipment time from ARO from 2 weeks to 5 days while increasing inventory turns to 48.

• Key member of acquisitions and mergers management team charged with increasing market

penetration and overall sales.

• Automated the condensing unit production line.

• Consolidated vendors.

• Planned and executed plant move from Chicago to Sydney, OH without loss of customers and

quality lapses.

• Responsible for staffing the plant(s) and also P & L for the Division

• Serviced and developed over 2400 wholesalers and 30 OEM customers

EDUCATION

Master’s Program Classes (Thermal & Environmental Engineering)

Southern Illinois University, IL

Bachelor’s Degree (Mechanical Engineering)

University of Madras, Tamilnadu, India

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