Customer Service Medical
Resume:
DEBRA A. DIXON
*********@**.**.***
SUMMARY OF QUALIFICATIONS
Healthcare professional with extensive patient access, management, training, customer service, and medical transcription
experience in fast-paced environments. Key strengths include:
• Problem-solving (employee scheduling; responsive to potential patient access process issues)
• Managing a diverse staff and building teams
• Solid project manager and precise thinker; driven to succeed with strong interpersonal and negotiation skills;
attention to detail.
• Multitasking (simultaneously negotiate with management staff, trouble-shoot and solve patient access issues,
assist staff outside of the patient access department, and provide service excellence in a fast-paced Emergency
Department)
• Dependable, systematic, and trustworthy leader who inspires employees to maintain peak performance and
productivity levels while simultaneously maintaining day-to-day administration duties.
EDUCATION
PhD in MANAGEMENT – Learning Management Specialty
Dissertation topic - Perceptions On The Retention Choices of African American Registered Nurses. A Study of Leadership
in Emergency Medicine
Dissertation Chair – Joseph Barbeau, Ph.D.
Walden University, Minneapolis, MN - Expected December 2015
MASTER OF HEALTH ADMINISTRATION
University of Phoenix, Phoenix, AZ - June 2010
BACHELOR OF FINE ARTS
Morris College, Sumter, SC – May 1985
CERTIFICATIONS
CERTIFIED BILLING and CODING SPECIALIST – Certification #B5K8H2C2
National Healthcareer Association (NHA) – June 2014
CERTIFIED HEALTH INFORMATION TECHNOLOGY TRAINER (CHTS-TR) – Certification #255903917
American Health Information Management Association (AHIMA) - March 2012
CERTIFICATE – HEALTH CARE ASSISTANT
F. E. Dubose Career Center, Manning, SC 1997
PROFESSIONAL EXPERIENCE
ADJUNCT INSTRUCTOR 2014
Virginia College, Florence, SC
Plans and implements curriculum and educational programs for students within the program. Communicates class content
to students so that learning occurs, skills are developed, and students are motivated to learn and achieve their
educational objectives.
2
2
REGISTRATION REPRESENTATIVE 2012 - Present
McLeod Regional Medical Center, Florence, SC 2002
– 2010
Personally interviews patients or responsible party to obtain personal, demographic, insurance, and medical information
prior to services rendered by medical professionals; demonstrates thorough knowledge of compliance and medical
necessity validation; exhibits the ability to deal with periods of stress; attends to patients, families, and visitors’ needs as
they await the registration process; exhibits skills to provide excellent customer service; collects deposits and correctly
records and secures all payments according to departmental policy; applies facility and physician billing to patient
accounts using ICD and CPT codes.
ADMITTING SUPERVISOR 2010 – 2012
McLeod Regional Medical Center, Florence, SC
Identified new opportunities to improve the patient access process; Reviewed weekly QA audits - notated patient accounts
that must be brought up to Medicare and hospital policy compliance expectations; trained and supported staff in
maintaining accuracy by making corrections as necessary within critical specified time periods; led teams through
continuous patient access improvements and changes in registration systems; maintained and investigated duplicate
medical records created in the Emergency Department registration process to determine which records should be
merged, relocated, or deleted, eliminating redundant information and assuring patient record accuracy; conducted staff
meetings; implemented ongoing staff training; completed employee evaluations (including computing pay rate increases
and entering increases into employee payroll system).
MEDICAL TRANSCRIPTION 1997 - 2009
Sumter Typing & Transcription - Owner
Various medical practices and hospital facilities on the east and west coasts.
Understood and accurately transcribed dictated reports into a format that was clear and comprehensible for the reader
using extensive knowledge of medical terminology, the language of medicine, anatomy, physiology, diagnostic
procedures, and treatment; translated medical jargon and abbreviations into their expanded forms.
PROFESSIONAL AFFILIATIONS
Member, American Health Information Management Association (AHIMA)
Member, American College of Healthcare Executives (ACHE)
Member, Virginia College Medical Billing and Coding Advisory Board
Member, American Association of Professional Coders (AAPC)
TECHNICAL PROGRAMS
Fluent in Net Access, SMS Invision Health Information System, MedeAnalytics Patient Access System, MS Office Suite:
Word, Excel, PowerPoint, and Windows and Mac operating systems, Blackboard, ecollege, Desire2Learn learning
environments.
Contact this candidate