Customer Service Manager

Objective I would like to obtain a position within a stable and

prosperous firm where my skills will be utilized and become an

asset to the company.

Experience April 2014 to August 2014

Home Retention Specialist Farmers

Worked on Home renewals a month ahead. Re-quoted and/or quoted

adjustments to lower their premium. Called mortgages on invoices

and called insured as reminder. Mailed out renewal on Home and

Flood policies. Collected payments, processed endorsements and

provided customer services daily.

Feb. 2006 to Nov 2009 Worldcom Cable Inc

Check-in Department

Duties included: Managed Check-in department. Verified between 250 to

300 work orders daily were filled in correctly by technician

(equipment serial numbers were written in it's entirely, start

and stop time, signatures by tech and customers). Worked with

technicians on missing work orders and/or equipment. Delivered

work orders and money to Comcast daily, data entry all codes on

Blues (Blues were turn in to Comcast for payment weekly).

Prepared Blues by date, tech and work order number. Called

customers with missing information on work orders. Helped

dispatch in answering phones and helping customers with

questions and concerns.

Nov. 2005 to Feb. 2006 GFC Inc.

Warehouse Department Clerk

Distribute equipment to technicians. I verified missing equipment

daily, took inventory weekly, advised manager on what was

needed. I distribute supplies twice a week to technicians.

Oct. 2002 to June 2004 Allstate Insurance

Licensed Sales Associate

Duties included: Specialize in Home and Auto Sales. Giving quotes,

customer service and customer file review, processing

applications, taking payments, underwriting and closing for the

day (preparing deposits for the day).

Nov. 1998 to April 2002 ABIA

Territorial Manager for Texas Agents

Duties included: Managing (4) offices, 2 Dallas, 2 Houston.

Scheduling staff, bought office supplies, daily deposits, filing

with the Doc Star Electronic System, customer service, quoting,

processed applications, underwriting, dealt with most decisions

concerning employees under my territory.

July 1993 to July 1998 Momentum Insurance Co.

Insurance Agent/Office Manager

Duties included: Assuring the company's financial records such as

accounts payables, receivables, bank reconciliation, manage

employees with daily duties and major tasks, quoting,

underwriting and customer service.

Education Obtained High School Equivalency(GED) Houston Community College

(1990) / Obtained Certificate of General Lines for Insurance

Leonards Training School (1994)

Skills Bilingual(Spanish)Capable of dealing in a stressful

environment, able to work well with others, team player,

customer service oriented, able to focus on multi task,

typing(47 WPM), dependable, dedicated and hard working.

Contact this candidate