Manager Customer Service
Resume:
Peter Arculeo
**** ***** **. ******, **. ***** 386-***-**** *****.*******@*****.***
My qualities include being a professional, even tempered, team building, problem solving Manager whose
career spans over 20 years with extensive experience in transportation, hauling, personnel management and
logistics.
Professional Experience
A & A Vehicle and Marine Transport
7/2013 to Present
Owner operator of fine automobile and marine transport transportation company.
● Maintain D.O.T. operating authority and compliance
● Maintain 100% rating on Central Dispatch
● Schedule loads and build routes
● Perform vehicle and trailer maintenance.
● Deliver high end vehicles in a timely and safe manner.
Allied Automotive Group
Amtrak Auto Train
Rail Loading Manager 6/2012 to 6/2013
Immediate manager of a 365 day per year operation utilizing 35 to 40 employees including:
● Shift supervisors
● Vehicle Chocker’s
● Video personnel.
● Board personnel.
● Drivers
Responsibilities Included:
● Maintained contract compliance with customer Amtrak.
● Responsible for the proper unloading, recording, loading, securing and tracking of an average of
10,000 vehicles per month.
● Employee staffing, personnel files and HR compliance.
● Conducted safety meetings/training.
● Employee counseling.
● Schedule all personnel based on the number of vehicles anticipated to come through the Amtrak
Auto Train on a daily bases.
● Responsible for maintenance of equipment.
● Maintained weekly payroll records and sent them to the home office for processing.
● Coordinated with passengers to resolve issues and provide excellent customer service.
● Reported directly to out of state General Manager.
Orange County Environmental, Mount Dora, Florida
Operations /Fleet Manager 11/2009 to 05/2012
Immediate Manager of:
● 18 CDL Drivers
● 2 Mechanics
● Sales staff
● 3 personnel in the A/R and A/P Department
● 1 Dispatch
● 1 Receptionist
● 4 grade crew employees
● 1 Environmental waste Driver
Responsibilities Included:
● Conducted safety meetings/training.
● Hiring manager for the hauling department
● Responsible for maintenance and repair of a fleet of 19 trucks and grading equipment Roll offs,
Dumps trucks, Grapple trucks, Pump trucks, Bobcats, Loaders, Open top construction debris
containers.
Peter Arculeo
1640 Stone St. Deland, Fl. 32720 386-***-**** *****.*******@*****.***
● Prioritized and diagnosed repairs, ordered parts and maintained preventative maintenance schedule
● Developed and worked within a budget.
● Maintained maintenance and DOT compliance records for all trucks and equipment.
● Responsible for efficient scheduling and routing of trucks.
● Coordinated with customers to resolve issues and provide excellent customer service.
● Responsible for projections, forecasting and job costing.
● Worked closely with sales department and attended sales meetings with customers.
● Increased gross revenue by 25% by renegotiating contracts and assisting sales dept. in acquiring new
work.
● Reported directly to out of state company president.
A & F Waste services inc. – Longwood, Florida
Owner/Operator 03/2002 to 11/2009
I started a construction debris hauling company with one truck and 50 trash containers.
By 2006, A&F Waste Services had grown to 1,250 trash containers, 9 trucks and annual revenue of $3.6
million servicing contracts with almost all Central Florida Production builders in six counties. A&F Waste
was acquired by Orange County Environmental in 2009 where I was employed as Operations / Fleet Manager.
Owner / Operator duties included:
● Creating business model and securing financing of start up costs.
● Acquiring equipment, materials and insurance.
Daily responsibilities included:
● Sales
● Negotiating and executing contracts.
● Employee staffing and training.
● Routing and logistics.
● Budgeting and developing a profit and loss statement.
● D.O.T. compliance
● G/L, Auto and Workers comp. insurance compliance.
● Truck and equipment maintenance.
Professional Reference available upon request.
Contact this candidate