Customer Service Project Manager/Administrative Executive/Supervisor
Resume:
Mindi J. Gyimesi
Goodyear, AZ 85338
***********@*****.***
Summary:
. Strong Project Manager skills and proficiency in Microsoft Office
programs.
. Strong planner and problem solver who readily adapts to change, works
independently and exceeds expectations.
. Proficient work experience in MS Office Word, Excel, PowerPoint,
Access, Visio and Outlook.
. Extensive work using Advanced Excel, with proficiency in format
formulas, column merges and algorithms.
. Able to juggle multiple priorities and meet tight deadlines without
compromising quality.
. Extensive customer service and support experience.
. Proficient in user provisioning setting up new clients, accounts, make
changes, deletions, print ques. Etc.
Professional Development:
Office Skills: Office Management, Records Management, Database
Administration, Spreadsheets/Reports, HR/Benefits, Front-Desk Reception,
Executive Support, Travel Coordination, Event Management, Calendaring,
Accounts Payable/Receivable,
Created SOP's.
Computer Skills: MS Word, MS Excel, Advanced Excel, MS PowerPoint, MS
Outlook, Visio, Quick Books, SharePoint, SLDCADA - Payroll (military) TRIM
- Information Management, Discoverer Browsers, Macros.
Professional Experience:
RR Donnelly 12/2013 - 08/2014
Supervisor Third Shift Phoenix, AZ
Document Processing Services (DPS)
Responsibilities:
Analyzes and routes incoming tasks to the appropriate resource for
completion.
Serve as primary point of contact for incoming requests to the DPS
department for various Word Processing related tasks such as
formatting, proofreading, editing, styling of documents, large volume
printing, conversion or printing to image (PDF), and burning of DVDs
and CDs.
Interface with requestors to gather detailed information in order to
better understand the nature and requirements of their request.
Analyze requests to decide how request should be performed and to
determine the appropriate resource to handle the request.
Direct requests to appropriate departments and coordinate with local
and off-site office resources.
Assist with performing proofreading and quality control analysis
during heavy volume periods.
. Perform other related duties and assist with special projects as
assigned.
NMC Det Earle Naval Station 10/2006 - 05/2013
Program Analyst/Support Specialist Colts Neck, NJ
Responsibilities:
. Handled multifaceted variety of tasks to include IT/AIT Support,
records/report management, payroll, clerical, inventory management,
administrator of databases.
. Proficient in user provisioning setting up new clients, accounts, make
changes, deletions etc.
. Quickly became a trusted Computer Specialist known for "can-do"
attitude, flexibility and high-quality work.
. Prepared extensive Excel spreadsheets for management and to keep track
of all related issues, deadlines etc.
. Acted as a Network/Database Administrator, activate new employees and
monitor all employees with permissions to folders/files on shared
network. Update print ques.
. Certified Property Administrator for Defense Property Accountability
System (DPAS).
. Owner/Administrator of the SharePoint Network. Permissions and
control of network.
. Custodian for Total Records Information Management (TRIM) Context.
. Handled all support, customer service issues for employees or any
outside agencies.
. "Go to Person" for all issues for resolution.
. Troubleshoot and researched end user problems.
. Communicated effectively with multiple departments to coordinate field
activities for inventory.
. Provided resource management, project management and program analysis
planning in one or more areas of ordnance to project future IT and AIT
equipment requirements.
. Trouble shoot and repair all AIT equipment, by taking parts from older
machines that were beyond repair, enabled us to save thousands of
dollars.
. Assisted the Material Management Department Head in the development of
the NMC Det Earle load plan Master, which has 24,000 line items, load
plan is used to track ammunition stocking levels for provisioning and
requirements determination for the Detachment.
. Collected and compiled ammunition inventory results for wall to wall
inventories, upload scanner data and reconcile each file, perform
necessary corrections and preview ordnance scanner files prior to
upload.
. Performed causative research to reconcile ammunition scanner
discrepancies.
. Payroll Entry for Standard Labor Data Collection Distribution
Application (SLDCADA).
. Formatted and re-wrote all Standard Operating Procedures (SOP).
. Recommended process improvements in support of the LEAN initiatives
and well as being a Team Member.
. Developed innovative PowerPoint presentation used by the Department
Heads for training.
. Earned excellent marks on performance reviews, with citations for
excellence in areas including work volume, accuracy and quality,
ability to learn and master new concepts.
. Has positive work ethic and commitment to providing unsurpassed
service.
Liz Claiborne/Sigrid Olsen 10/2004 - 10/2006
Store Manager Freehold, NJ
Responsibilities:
. Started off as a Floor Supervisor and became Store Manager within a
year.
. Handled all operating procedures to run the store on a daily basis.
. Communicated effectively with District and Regional Managers.
. Helped set up initial store.
. Handled all customer services issues and support issues.
. Accountable for tagging and labeling all merchandise and bar coding
for scanners, set up the scanner inventory system, made sure all
stockpile levels were at stores load plan for grand opening.
. Data base system set up, automated information technology set up.
. Implement visual updates, floor moves, inventory control scanning,
material substitutions, automated records and control systems,
storage, issue, retention and disposal of merchandise, loss prevention
monitoring.
. Manage and understand details of visual updates, floor plans
installation, product concept, while paying attention to the technical
details and being able to explain key elements to the
District/Regional Managers.
. Excellent time management, multi-tasking abilities to prioritize the
daily operations of the store.
. Manage the implementations of various promotional programs, making
sure that all staff knew all details to maximize the success of these
programs.
. Ensured that store was always in compliance and accountable for
merchandise, scanning new merchandise into and out of the store, bar
coding tagging & labeling new merchandise, receipt acknowledgement,
shipping documents, requisitioning of merchandise, maintaining the
data base, maintaining the scanners and repairing when broken, yearly
wall to wall inventory of merchandise in excess of $150,000 for
compliance.
. Budgeted inventory to load plan specifications.
. Scheduled of staff 10 employees and payroll.
First American Data Trace 11/2002 - 09/2004
Search Representative East Orange, NJ
Responsibilities:
. Searching properties for clients who are selling or refinancing to
make sure they have a clear title and there are no liens present.
. Project Manager of new database program in house, which gave access to
over 200 municipalities on line and gave the company the ability to
process paperwork for the searches within a 2 hour turnaround time.
. Project Manager and creator of a new database program for the company
which gave us the ability to do, County level, 20 year searches on
line. Implementation of this project took place at the Ocean County
Courthouse, were I supervised a team of 3 Temps to pull deeds and
enter them into the database.
. Trained new field representatives for in-house and outside
territories.
. Extensive knowledge of 5 different types of municipal software.
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