Al Jaffliya, Satwa
Mobile No: 055-*******
Appling for Ticketing Agent
To achieve a challenging and responsible career in an environment where
opportunity exists for career mobility and perpetual growth
A clear thinker, goal oriented. A good communicator at senior level, capable in
handling multiple tasks assigned, recognized by superiors and co-workers as co-
operative, hardworking and reliable.
Previous Work Experience
Work as Ticketing Agent at ACMT Travels in Sri Lanka (2013-2015)
Arranges reservations and routing for passengers at request of
Examines passenger ticket or pass to direct passenger to specified
area for loading.
Plans route and computes ticket cost, using schedules, rate books,
Reads coded data on tickets to ascertain destination, marks tickets,
and assigns boarding pass.
Assists passengers requiring special assistance to board or depart
Informs travel agents in other locations of space reserved or available.
Telephones customer or Ticket Agent to advise of changes with travel
conveyance or to confirm reservation.
(Systems used) AMADEUS.ABACUS, SEBAR)
Work As ticketing agent Trainee at Al Marjaan travel and Tourism in Sri
Conduct in person/phone sales using AMADUS ticketing software.
Respond to customer inquiries with accurate up-to-date information
Deal professionally, courteously and tactfully with the public and co-
Passed G.C.E (O/L) Examination Democratic Socialist of Sri lanka Year
Passed G.C.E (A/L) Examination Democratic Socialist of Sri lanka Year
North central Province Department Of Education
Education Development project, 2008 (special)
Nation’s ICT Academy Affiliated University College IDM
Followed Diploma in Information and Communication Technology (2005)
Super InfotecComputer system
Followed the Diploma in Micro Soft Office (2008)
Millennium City Institute &InfoTech Academy
Followed the Intensive Course in English Diploma (2005)
International Airline Ticketing Academy(www.webstation.lk/airline)
Followed Diploma, Amadeus (2011)
National Institute Of Technical Studies
Followed Diploma In Hand Phone Repairing (2007)
Date of Birth : 10-01-1989
Gender : Male
Marital Status : Married
Nationality : Sri Lankan
Languages Known : English, Sinhala, Tamil,
Declare that the information furnished herein is true and correct to the best of my