Customer Agent

M.YOONUS

Al Jaffliya, Satwa

Mobile No: 055-*******

Email-:**********@*****.***

Appling for Ticketing Agent

Objectives

To achieve a challenging and responsible career in an environment where

opportunity exists for career mobility and perpetual growth

Strengths

A clear thinker, goal oriented. A good communicator at senior level, capable in

handling multiple tasks assigned, recognized by superiors and co-workers as co-

operative, hardworking and reliable.

Previous Work Experience

Work as Ticketing Agent at ACMT Travels in Sri Lanka (2013-2015)

•

Arranges reservations and routing for passengers at request of

•

Ticket Agent.

Examines passenger ticket or pass to direct passenger to specified

•

area for loading.

Plans route and computes ticket cost, using schedules, rate books,

•

and computer.

Reads coded data on tickets to ascertain destination, marks tickets,

and assigns boarding pass.

Assists passengers requiring special assistance to board or depart

conveyance

Informs travel agents in other locations of space reserved or available.

Telephones customer or Ticket Agent to advise of changes with travel

conveyance or to confirm reservation.

(Systems used) AMADEUS.ABACUS, SEBAR)

Work As ticketing agent Trainee at Al Marjaan travel and Tourism in Sri

Lanka (2012-2012)

Conduct in person/phone sales using AMADUS ticketing software.

Respond to customer inquiries with accurate up-to-date information

Deal professionally, courteously and tactfully with the public and co-

workers

Educational Qualification

Passed G.C.E (O/L) Examination Democratic Socialist of Sri lanka Year

of (2006)

Passed G.C.E (A/L) Examination Democratic Socialist of Sri lanka Year

of (2009)

North central Province Department Of Education

Education Development project, 2008 (special)

Professional Qualification

Nation’s ICT Academy Affiliated University College IDM

(www.idm.com

Followed Diploma in Information and Communication Technology (2005)

Super InfotecComputer system

Followed the Diploma in Micro Soft Office (2008)

Millennium City Institute &InfoTech Academy

Followed the Intensive Course in English Diploma (2005)

International Airline Ticketing Academy(www.webstation.lk/airline)

Followed Diploma, Amadeus (2011)

National Institute Of Technical Studies

Followed Diploma In Hand Phone Repairing (2007)

Personal Profile

Date of Birth : 10-01-1989

Gender : Male

Marital Status : Married

Nationality : Sri Lankan

Languages Known : English, Sinhala, Tamil,

Declare that the information furnished herein is true and correct to the best of my

knowledge.

M. Yoonus

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