Customer Service Manager

Location:

Posted:

February 25, 2015

VERNETTE CHAPMAN

Jacksonville, FL 32225

Objective: Seeking a full time position as an Administrator or Assistant with a Growing Company that is committed to

customer satisfaction and employee growth.

Professional Experience

The Bank of New York Mellon, Jacksonville, FL 1999 – 2014

Senior Trust Administrator: Direct report to the section manager to perform administrative duties daily. Responsible for

all money movement of accounts assigned to me as well as a back up for others. Daily review of trials, investment

processing as required according to documents, liquidation of assets as directed, timely investments on incoming and

outgoing trade investments and wires. Processed bond calls, security investment and purchases. Performed monthly

audits for clients and balanced escrows when necessary. Made sure there are no outstanding ticklers daily.

Reviewed municipal bond document and processed loan according to the bank’s policies and procedures. Maintenance

over 300 accounts for debt service, audit confirmations, billing, and post payment and aged receivables, etc.

Prudential Insurance Company of Jacksonville, FL 1998 – 1999

Claims Examiner

Verified claims information with insurance agents. Mandatory accuracy of proper documents in Lotus notes operating

system. Evaluated each claim for proficiency according to specific guidelines and bank procedures.

Barnett Technologies – Commercial Loans, Jacksonville, FL 1992 – 1998

Client Support, Participation Loans, New/Renewed Loans, and Payment Clerk

Processed large money participated loans with internal and external financial institutions. Verified loan signatures.

Prepared and processed checks and general ledger tickets to balance with zero errors daily.

Barnett Bank of Jacksonville, Jacksonville, FL 1991 – 1992

Teller: Performed quality customer service to each individual client’s needs. Processed each transaction with minimal

dollar error. Balanced and loaded the ATM machine and vault as assigned. Responsible for the opening of the Bank vault

while providing access within a timely manner.

Education

Alliance School of Mortgage Lending Jacksonville, FL

2005

Certificate – Mortgage Processor, Loan Originator

Kee Business College Newport News, VA

1989

Certificate – Computerized Accounting

Florida Keys Jr. College Key West, FL

1983

Certificate – Office Administration

Additional Qualifications: Experienced utilizing Windows, Lotus Notes, Excel and Word.

Typing speed: 50 – 55 wpm and data entry speed of 1200 k/s.

Customer service experience from retail and office environments.