KIMBERLY J. BRYANT-FAIN ***** Lake Shore Blvd.

Euclid, Ohio 44132

216-***-**** or 216-***-****

Email: acog5f@r.postjobfree.com

Objective:

Obtain a position where I can maximize my professional experience in supervising the HR staff and

enforce as well as administer all HR policies and procedures. Oversee payroll and handling recruiting

responsibilities, handling high-profile personnel issues and build consensus on contentious issues, and

providing superior client service.

PROFESSIONAL EXPERIENCE:

Caesars Entertainment / Thistledown Racino, Cleveland, OH 11/13 – Present

Position: Racino VIP Hospitality Host

Responsible for constantly assisting our guests in the best customer service and exceeding their

expectations. Offering current promotion information to guests to make sure we have customer loyalty for

our property. Greet and assist VIP Customers assist with complementary requests for food, hotel

reservations and issue total reward cards; issues prizes worth millions to guests, and take accountability

when assisting guests with information regarding tier credits and promotions, assist/train peers on

CMS/WINet system on request. Assist with the confirmation of VIP player’s participation in the events,

entertainment and parties.

Caesars Entertainment / Thistledown Racino, Cleveland, OH 3/13 – 11/13

Position: Promotions Associate Representative

Produce and disseminates promotional information, collateral and signage. Create reports at the request of

management, recommend operational advice when necessary for smooth operation of the marketing area,

meet, greet or direct special guests, customers and clients as the company representative. Issue Total

Reward cards through CMS system; operate WINet system, issues prizes to guests inclusive of coin/cash

issuance and accountability, assist clients/customers with information tier credits and promotions,

assist/train peers on CMS/WINet system on request. Exhibit a positive team player, and outgoing

personality in a professional and courteous manner at all times.

DeVore Technologies, Beachwood, OH 11/11 – 3/13

Position: Business Analyst and Project Management

Assist management with business development, HR management, accounting, and procurement

opportunities. Create, direct, and manage special projects from beginning to end at the request of

executive management. Implement new projects such as NEO Workforce Development 2020 Center for

unemployed or displaced employees/individuals, Peachtree Accounting system (Sage 50), ACT! Database

Customers Relations

EXAMINER.COM – Denver, CO 7/11- 7/14

Position: Cleveland Human Resource Examiner

Freelance writer for the online media company concentrating on the current trends of human resource

management in the Cleveland, Ohio local area. Current articles can be obtained at

http://www.examiner.com/human-resources-in-cleveland/kimberly-fain.

City of Cleveland, City Hall – Cleveland, OH 8/99 to 5/11

Mayor’s Office of Equal Opportunity – Small Business, Minority, & Female Business

Enterprises

Position: General Manager of Administrative Services/OEO Administrator

• Responsibilities: assisting in the development and consultation needs of business owners

in NEO.

Analyzed and processed more than 1,395 business certifications for the city of Cleveland of

small local, minority, and female business enterprises to enable the firms to participate in

procurement opportunities with the city of Cleveland.

As the human resource administrator, managed the needs of the employees of the

•

department from 1999 through 2008.

Created new accounts upon request in regards to new funding, or grant funds; and

analyzed monthly financial reports from the Division of Financial Reporting Control

(FRC).

Office procurement duties as assigned by the appointing authority.

Keeper of department employees’ personnel files from hire to separation of employment.

Managed and maintained the yearly departmental budget preparations from 1999 to 2008

with operation budgets ranging from $500,000 up to $900,000+.

Office procurement duties as assigned by the appointing authority.

Keeper of department employees’ personnel files from hire to separation of employment.

Served as (Acting) Director on the request of Director of the department.

Conduct interviews; processed on-board/exit interview paperwork for new hires,

Responsible for payroll, accounting (AP/AR),

EDUCATION:

Cleveland State University – Cleveland, Ohio

Degree: Bachelor of Arts, BA - Major: Psychology, December 2003

University of Phoenix – Cleveland, OH

Degree: Masters of Business Administration & Human Resource Management, April 2006

Contact this candidate