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Management High School

San Francisco, CA
February 25, 2015

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Rafael Lezcano

**** ********** **. #**** ******** KY 41042

Phone: 859-***-**** E-Mail:


Looking for the opportunity to translate skills gained during 10 years of active duty U.S. Air Force service as a

logistics front line supervisor into a relatable civilian logistics career.


Moldable Bilingual: English/Spanish Attention to detail

Leadership Management Operations

Conflict resolution Problem solving Ability to adapt


Hub Operations Manager - FedEx Ground 10/2014 - Present

Independence, KY

Manages and assigns employees to ensure efficient sortation of packages through the facility.


Minimizes operational cost/maximizes operational quality, including movement, tracking & administration.


Analyzes operational performance through direct observation and collaboration with others.


Determines opportunities for improvement of key metrics and executes action plans to achieve results.


Staff Sergeant (E-5): Air Transportation: Kentucky Air National Guard 11/2014 - Present

Louisville, KY

Responsible for preparing Air Force assets for global mobility during monthly Unit Training Assembly.


Maintain readiness in preparation for moments-notice global mobility tasking in support of US interests.


Staff Sergeant (E-5): Air Transportation: Passenger Services Front Line Supervisor 12/2013 - 09/2014

Dover AFB, DE

Supervised 18 Military and 1 civilian employees; created monthly and daily work schedules.


Dispatched passengers and baggage to aircraft for on/off-load, ensuring compliance with TSA guidelines.


Verified travel documentation, determined travel eligibility/authorization for use of DoD controlled aircraft.


Staff Sergeant (E-5): Air Transportation: Special Handling Front Line Supervisor 01/2010 - 11/2013

Dover AFB, DE

Supervised 5 military and 3 civilian employees; directed processing & warehousing of special cargo & mail.


Ensured accountability and security provided for classified, sensitive, and valuable cargo & mail shipments.


Processed HAZMAT shipments, registered mail, arms, ammunition, explosives, and refrigerated cargo.


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Senior Airman (E-4): Air Transportation: Cargo Processing Floor Supervisor 01/2007 - 12/2009

Dover AFB, DE

Shift lead of 15 military & 3 civilian employees; set single shift production record of 71 pallets under 12 hours.


Responsible for storing cargo/mail by destination, ensured proper disposition of hazardous & security cargo.


Inspected cargo/mail to ensure accurate documentation, weight, marking and labeling requirements met.


Airman First Class (E-3): Air Transportation: Aircraft Fleet Services Specialist 12/2004 - 12/2006

Ramstein AB, Germany

Dispatched/supported team of 17 military and 2 civilian employees.


Performed weekly inventory of $30,000 bench stock of expendable and non-expendable supplies for aircraft.


Responsible for loading passenger comfort items, servicing of potable water systems, and removal of waste.



Community College of the Air Force 10/2004 - Present

Attending for Associate's in Transportation Business Management

Professional Military Education: Airman Leadership School 02/2010 - 03/2010

Leadership and Management; Managerial Communications; Military Studies; Introduction to Total Quality


Boone County High School 08/2000 - 05/2004

High school diploma


LEAN Awareness: 8-Step Process Improvement Seminar 12/2012

Process improvement program designed to identify waste and inefficiencies within the service, resulting in more

optimized, streamlined and efficient operations.

Logistics Resource Management Course 09/2011

Analyze logistics related mishap trends and discuss Operational Risk Management techniques to minimize loss of

product, property, personnel and time.

Hazardous Materials Preparer Course 07/2010

Authorized to certify the shipper's certification on government bills of lading; able to certify legally binding

certification documents (shipper's declaration for dangerous goods) for shipments of hazardous materials

according to DoD, commercial, and military publications.

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