Human Resources Customer Service
Resume:
Bryan O. Moore, CHA
Bremerton, WA 98310
*********@*****.***
Work Experience:
Director of Quality, Corporate Compliance & Human Resources (6/2013–11/2014),
Hospice of Kitsap County, Silverdale, WA
Provided leadership in development and execution of the Agency’s Quality Assurance
Performance Improvement (QAPI), Comprehensive Corporate
Compliance, Risk Management and Human Resources, and Medical Records
and Volunteer Programs and supervised staff in those programs
Planned, implemented and evaluated policies, programs and practices to ensure
compliance with state, federal and other applicable regulatory authorities
Director of Human Resources (09/2011–06/2013), Hospice of Kitsap County, Silverdale,
WA
Managed all aspects of Human Resources Department, including recruiting, performance
management, and staff compliance monitoring
Served as subject matter expert for matters involving Human Resources-related issues
Provided leadership and support for the Agency’s Corporate Compliance Program
Human Resources Generalist (09/2004–04/2010), Kitsap Mental Health Services,
Bremerton, WA
Managed all aspects of staff, volunteer and intern recruiting
Prepared and presented staff training on HR-related topics, including Anti-Harassment,
Management Training, Workplace Violence Prevention and New Employee
Orientation
Supervised over 60 on-call Mental Health Counselors
Provided high-quality consultation for both line staff and managers regarding employee
relations, labor issues, progressive discipline and performance liability
Participated on management team during Union negotiations
Served as Acting Human Resources Director during director’s absence
Human Resources Manager (10/2003–08/2004), The Home Depot, Streetsboro, OH
Managed all aspects of staff recruitment, training, benefits administration and performance
management
Worked with customers and staff to ensure positive customer service
Served as Manager in Charge for general store operations
Human Resources Generalist (09/2000–07/2003), Kitsap Mental Health Services,
Bremerton, WA
Facilitated employee recruitment by posting and advertising open positions, screening
applications for minimum qualifications, scheduling interviews and conducting
reference checks
Assisted HR Director in conducting investigations, resolving employee relations issues and
addressing labor relations concerns
Maintained agency’s progressive discipline database
Independent Consultant (11/1999–08/2000), Silverdale, WA
Edited and typed client company’s policy and procedure manual
Military Administrative and Personnel Specialist (Yeoman) (03/1992–10/1999)
United States Navy, Silverdale, WA
Supervised office responsible for 1,500 personnel records
Maintained integrity of private, sensitive and classified information
Prepared and presented Training on varied topics, including safety, financial awareness,
information security and personnel records confidentiality
Routinely managed multiple assignments of varying urgency and length
Managed legal proceedings and provided guidelines for ethical issues
Awarded Navy Achievement Medal on two occasions for high-quality of service and
professionalism
Volunteer Experience:
Bremerton School District (09/2013–Present)
Special Event Volunteer/Chaperone
New Life Assembly of Bremerton (09/2008–11/2010)
Administrative Manager & Bookkeeper
Member and Secretary for Board of Directors
Community events volunteer
TEAM Program, Central Kitsap School District (09/2006–05/2008)
Parents Committee Chairman
Cub Scouts, Orca District, Pack 4506 (09/2006–05/2009)
Den Leader
Day Camp Volunteer
Education:
Master of Arts in Organizational Leadership, May 1999
Chapman University, Orange, California (Bangor, WA extension campus)
Bachelor of Science in Secondary Education (English), December 1991
Miami University, Oxford, Ohio
Certification:
Certified Hospice Administrator, May 2014
National Board for Home Care and Hospice Certification
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