Customer Service Manager
Resume:
BRYON F. WARD
**** **** ******, *** ***, North Bergen, NJ 07047 201-***-**** ******@*******.***
RETAIL MANAGER
Retail sales manager known for exemplary customer service, team player mindset and inventory control knowledge. Twenty-six year record of dedication and dependability backed with excellent interpersonal skills and a commitment to customer service. Exceptional product management skills combined with exceptional cash-handling accuracy, training expertise and proven ability to deliver sales growth and successfully ensure customer satisfaction.
AREAS OF EXPERTISE
Retail Sales ● Store Operations ● Supervisory Skills ● Customer Service Oriented ● Training
Merchandising & Stocking ● Exceptional Problem Solver ● Team Builder
PROFESSIONAL EXPERIENCE
PATHMARK SUPERMARKETS, Montvale,NJ
Key contributor to successful daily operations of established grocery retail store.
Assistant Manager, Hot Foods Coordinator, Mar 1986-Mar 2012
Key Management Accomplishments:
Led team of 15 cashiers and front desk employees for deli and hot foods departments, including recruiting, interviewing, and performance management.
Conducted training of various department staff, ensuring company quality standards.
Responsible for inventory control procedures, maintaining proper stock levels and conducting physical inventory counts.
HACCP (Hazardous Analysis and Critical Control Points)
MUST (Maintenance Understanding Sanitation Techniques) Pathmark Training for Meat,Deli,and seafood training.
Key Operations Accomplishments:
Managed deli department, achieving above passing grade during all scheduled and surprise sanitation visits.
Monitored product pricing, signage and merchandising, applying expert planogram knowledge.
Support sister stores by effectively addressing and resolving issues, including departmental issues, staffing, and call outs.
Loaded and unloaded delivery trucks, received merchandise, verified orders and positioned products in store.
Key Customer Service Accomplishments:
Applied safety and knife handling skills when cutting of meat orders for customers.
Provided positive and friendly service to customers by providing product information and selling suggestions.
EDUCATION & TRAINING
Bronx Community College, New York, NY, Associate Degree, English (25 credits)
Certifications: HACCP (Hazardous Analysis and Critical Control Points), MUST (Pathmark certification for meat, deli, and seafood handling), Coyne First Aid, AED
Affiliations: Member of UFCW Local 1500 and Local 464A
Retail sales manager known for exemplary customer service, team player mindset and inventory control knowledge. Twenty-six year record of dedication and dependability backed with excellent interpersonal skills and a commitment to customer service. Exceptional product management skills combined with exceptional cash-handling accuracy, training expertise and proven ability to deliver sales growth and successfully ensure customer satisfaction.
AREAS OF EXPERTISE
Retail Sales ● Store Operations ● Supervisory Skills ● Customer Service Oriented ● Training
Merchandising & Stocking ● Exceptional Problem Solver ● Team Builder
PROFESSIONAL EXPERIENCE
PATHMARK SUPERMARKETS, Montvale,NJ
Key contributor to successful daily operations of established grocery retail store.
Assistant Manager, Hot Foods Coordinator, Mar 1986-Mar 2012
Key Management Accomplishments:
Led team of 15 cashiers and front desk employees for deli and hot foods departments, including recruiting, interviewing, and performance management.
Conducted training of various department staff, ensuring company quality standards.
Responsible for inventory control procedures, maintaining proper stock levels and conducting physical inventory counts.
HACCP (Hazardous Analysis and Critical Control Points)
MUST (Maintenance Understanding Sanitation Techniques) Pathmark Training for Meat,Deli,and seafood training.
Key Operations Accomplishments:
Managed deli department, achieving above passing grade during all scheduled and surprise sanitation visits.
Monitored product pricing, signage and merchandising, applying expert planogram knowledge.
Support sister stores by effectively addressing and resolving issues, including departmental issues, staffing, and call outs.
Loaded and unloaded delivery trucks, received merchandise, verified orders and positioned products in store.
Key Customer Service Accomplishments:
Applied safety and knife handling skills when cutting of meat orders for customers.
Provided positive and friendly service to customers by providing product information and selling suggestions.
EDUCATION & TRAINING
Bronx Community College, New York, NY, Associate Degree, English (25 Credits)
Certifications: HACCP (Hazardous Analysis and Critical Control Points), MUST (Pathmark certification for meat, deli, and seafood handling), Coyne First Aid, AED
Affiliations: Member of UFCW Local 1500 and Local 464A
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