Project Maintenance

Location:

Wilton, CT

Posted:

February 25, 2015

Contact this candidate

Resume:

R.Vivekanandan

SUMMARY:

• Over *+ years of software development and Administration experience in

Salesforce.com, Siebel CRM Design and Analysis, Development and Project Management.

• Over 5+ years of experience in Salesforce.com as Business Design Analyst, Technical

Design, Administration, Requirement Gathering and Analysis and Development.

• Understanding the Business logic and analyzing the Requirements and preparing the

Technical Design Documents.

• Created User profiles, Roles, Users, Page Layouts, Email Services, Approval Process,

Workflows, Reports and Dashboards.

• Knowledge of Data Migration tools like Data Loader. Migration of Data from Legacy

systems to Salesforce, Siebel to Salesforce.

• Knowledge of Validation Rules, SOQL and SOSL and Triggers, apex class, visual force

pages and other components in salesforce.

• Knowledge on Appexchange products like ServiceMax, Bug Tracker, DocuSign etc.

• Has customized application using web technology methods like HTML and Jquery.

• Time Sheet Management, Work Allocation, Maintaining and monitoring the quality of

deliverables, following quality process, Onsite Coordination.

• Certified Salesforce.com Developer (DEV-401)

EDUCATION QUALIFICATIONS:

M.Tech in VLSI Design From Bharath Institute of Higher Education and Research, Bharath

University, Tamil Nadu, INDIA

TECHNICAL EXPERIENCE:

CRM Packages SFDC, Siebel 7.5.3.15, 7.7.

Programming Languages HTML, LINC, Lotus Notes, Apex, Visual force pages

Internet Technologies Java Script

Operating Systems Windows 7, XP, 2003

MAJOR ASSIGNMENTS:

March 2014 – Till Date

Project: Global Growth Operations for leading company

Client Stamford - Connecticut

Environment:

Salesforce.com

Role: Technical/Team Lead – SFDC Consultant

Project

Description

Responsibilities:

• Participated in a complete SDLC of the application starting from Analysis and including

design, development, implementation and maintenance of the project.

• Involved in complete administration activities of the application.

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• Created Users, workflows, Approval process, Validation rules, profiles, Roles Hierarchy

etc.

• Created Reports and Dashboards based on the requirements from the customer.

• Loading of Data from Deal pro and Other applications to Salesforce.

• Migrating opportunities and projects from Sales personnel records to Salesforce.

• Designed and developed based on the requirements.

• Providing updates to the clients related to project.

• Analyzing the business requirements from the clients and providing solutions to their

business in SFDC.

• Created Design Documents and Requirement Documents based on the input from the

client.

• Involved in all Admin related activities as part of the assignment.

• Development of code using Apex Languages, Batch classes and scheduled batch jobs.

• Customizing pages with the help of HTML and Ajax functions.

• Developed SOQL, validation rules and Workflow process based on the requirements.

• Created outbound messages using workflows, Remote site settings, Call out classes.

• Created triggers and Apex classes for implementing the business functionality.

• Fixing production issues and also testing of the development functionalities.

Jan 2013 – Feb 2014

Project: Capital Aviation Services for a Leading global company

Client IGATE Computer Systems Ltd - India

Environment:

Salesforce.com

Role: Technical/Team Lead

Project Leading global player in commercial aircraft leasing and financing. This

Description project deals with the creation of deals with customers and providing end to

end solutions in the completion of deals with the customers of various

aircraft parts, engines etc. It also has integration with other external systems

for various activities involved in deal creation. Main integration is with the

Oracle database which is storing the data from external systems and is a

conglomerate of data. Created two new modules starting from design.

Account planning tool and Letter of Intent simplification project.

Responsibilities:

• Participated in a complete SDLC of the application starting from Analysis and including

design, development, implementation and maintenance of the project.

• Designed and developed based on the requirements.

• Incharge of the complete Admin activities for the application.

• Created Workflows, Validation rules, Reports and Dashboards, User creations, Profiles

and Roles updation, Workflow Rules.

• Providing updates to the clients as well as team members related to project.

• Analyzing the business requirements from the clients and providing solutions to their

business in SFDC.

• Created Design Documents and Requirement Documents based on the input from the

client.

• Involved in all Admin related activities as part of the assignment.

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• Migrations of Custom object records from Oracle data base (legacy) to Salesforce.

• Development of code using Apex Languages, Batch classes and scheduled batch jobs.

• Customizing pages with the help of HTML and Ajax functions.

• Developed SOQL, validation rules and Workflow process based on the requirements.

• Created outbound messages using workflows, Remote site settings, Call out classes.

• Created triggers and Apex classes for implementing the business functionality.

• Fixing production issues and also testing of the development functionalities.

• Implemented two complete modules starting from design for which got many

appreciation from clients.

Oct 2012 – Jan 2013

Project: Vendor Intelligence System & Software Governance

Client IGATE Computer Systems - India

Environment:

Salesforce.com

Role: Technical Lead

Project It is an American media and entertainment company engaged in the

Description production and marketing of entertainment news, and information products

and services to a global customer base. NBCU wants to automate and

customize the process of software loaning to different vendors. Earlier the

process of loaning was a manual process which involves lot of paper works

and signatures. Developed and customized approval process for software

loaning process.

Responsibilities:

• Participated in a complete SDLC of the application starting from Analysis and including

design, development, implementation and maintenance of the project.

• Client Interaction, Discussing the status of the projects with the clients.

• Preparing Business Relation diagrams and Documents.

• Providing updates to the clients as well as team members related to project.

• Developed Visual Force pages, SOQL, validation rules and Workflow process based on

the requirements.

• Creating Approval process, Validation rules, Workflows, Emails Services, Email

generation, Communication Templates etc.

• Created triggers and Apex classes for implementing the business functionality.

• Used HTML, Jquery in the application for satisfying the business requirements.

• Customized approval process for the software loaning. Approval process with multiple

steps and conditions involved.

Feb 2012 – July 2012

Project: Dealer Direct Funding

Client Bajaj- ISOFT INNOVATIONS- India

Environment:

Salesforce.com

Role: Senior developer and Team Leader

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Project Bajaj Auto Finance Ltd. (BAFL) was incorporated as a Private Limited

Description Company on 25th March, 1987. BAFL is engaged primarily in the business

of financing of two wheelers, consumer durables, personal computers, etc.

Dealer Direct Funding Project is an agreement between BAFL and selected

Consumer Durable Dealers. In this Process, the dealer will be responsible

for Customer Acquisition, Document Collection, Customer Payments (Cash

Payments) and Collection process. For this purpose Salesforce.com is used

through customer portal will be used for CRM.

Finnone is local data base system, where BAFL will have Payments related

data in it. Whenever Dealer updates the Payments on Salesforce.com, that

information will be send to Finnone using Data loader scheduling

Responsibilities:

• Participated in a complete SDLC of the application starting from Analysis and including

design, development, implementation and maintenance of the project.

• Designed and developed based on the requirements.

• Client Interaction, Discussing the status of the projects with the clients.

• Migration of Customer records from Local Data base systems to Salesforce.

• Developed Visual Force pages, SOQL, validation rules and Workflow process based on

the requirements.

• Created triggers and Apex classes for implementing the business functionality.

• Used HTML and Ajax functions in the visual force pages for the from end customizations

of the pages.

• Used Docusign tool from the appexchange product for the generation of Insurance

documents and providing signatures of the customers automatically.

Sep 2011 – Jan 2012

Project: Modflow CRM Integration

Client Modflow Auto Desk - ISOFT INNOVATIONS- India

Environment:

Salesforce.com

Role: Team Leader

Project Autodesk (Autodesk is a world leader in 2D and 3D design software for

Descrption manufacturing) has acquired Moldflow (leading provider of software

solutions that allow designers to predict and optimize how plastic

components will perform during each phase of the design and manufacture

process). Siebel CRM solution was implemented in Autodesk and Moldflow

had implemented SalesForce.com as their primary CRM application.

This project was to set up an integration framework and establish a seamless

data flow from Siebel to Salesforce.com application on regular basis. The

main objective was to synchronize data pertaining to Accounts, Contacts,

Opportunities, Products and Assets from Siebel application

to Salesforce.com application.

Responsibilities:

• Participated in a complete SDLC of the application starting from Analysis and including

design, development, implementation and maintenance of the project.

• Designed and developed based on the requirements.

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• Created Design Documents and Requirement Documents based on the input from the

client.

• Migration of Data from Siebel to Salesforce.

• Developed Visual Force pages, SOQL, validation rules and Workflow process based on

the requirements.

• Created triggers and Apex classes for implementing the business functionality.

• Helped in the integration of the project with the existing functionality.

May 2011 – Sep 2011

Project: Social CRM tools

Client Social Media and Information Centre - ISOFT INNOVATIONS- India

Environment: Salesforce.com

Role: Senior Developer and Team Leader

Project Social CRM Tools brings powerful Social Media information into the

Description world of your Leads, Contacts, and Customers in Salesforce.Com. The Main

Goal of this project is to integrating all social Network application into one

application. In that project we Integrate the facebook details into Salesforce,

and twitter application into Salesforce, and LinkedIn details into our

Salesforce. Social CRM Tools is nothing but combined of all social

networks into one application. Like facebook, twitter and LinkedIn into

Salesforce.

Basically the contacts from the twitter and Facebook is synchronized with

salesforce. By this the clients created leads and increased their business

from this process by converting the leads and making opportunities.

Responsibilities:

• Participated in a complete SDLC of the application starting from Analysis and including

design, development, implementation and maintenance of the project.

• Designed and developed based on the requirements.

• Developed Visual Force pages, SOQL, validation rules and Workflow process based on

the requirements.

• Created triggers and Apex classes for implementing the business functionality.

• Created classes which are involved in the lead conversion process.

• Designed API which are involved in the integration of the social tools.

Aug 2010 – April 2011

Project: Teflife

Client TEFLIFE org. - ISOFT INNOVATIONS- India

Environment: Salesforce.com

Role: Senior Developer and Team Leader

Project TEFL International provides an exciting educational experience for those

Description interested in teaching English as a foreign language. With TEFL course

center around the world, our students learn how to teach English to non-

English speakers, while immersing themselves in the rich cultures and

customs of their host countries, resulting in a more holistic and integrated

educational experience.

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In this project we created the application which stored the details of the

students and their course status. The status of the course completion and

percentage completed and different modules in which they are part of. It

involves only custom objects and visual force pages .

Responsibilities:

• Participated in a complete SDLC of the application starting from Analysis and including

design, development, implementation and maintenance of the project.

• Designed and developed based on the requirements.

• Developed Visual Force pages with HTML and CSS, SOQL, validation rules and

Workflow process based on the requirements.

• Created triggers and Apex classes for implementing the business functionality.

Oct 2009 – July 2010

Project: Solar Youth

Client Joanne Sciuilli, Heather Gilbert, USA

Environment:

Salesforce.com

Role: Developer and Team Leader

Project SOLAR YOUTH, INC. is a non-profit environmental education and youth

Description development organization founded in the fall of 2000 based on work piloted

by its founders - Joanne Sciulli, Heather Gilbert and a group of New

Haven's youth. Their mission to provide opportunities for young people to

develop a positive sense of self and connection and commitment to others

through programs that incorporate environmental exploration, leadership

and community service.

In this project the student details and their participation in events is

maintained with attendance of them. Created many custom objects which

stores the data of the students personal details, attendance, events

participated, coaches for the events etc.

Responsibilities:

• Participated in a complete SDLC of the application starting from Analysis and including

design, development, implementation and maintenance of the project.

• Designed and developed based on the requirements.

• Development of code using Apex Languages.

• Developed Visual Force pages, SOQL, validation rules and Workflow process based on

the requirements.

• Created triggers and Apex classes for implementing the business functionality.

Dec 2008 – March 2009

Project: Customer Database Management

Client Nokia – TATA CONSULTANCY SERVICES - INDIA

Environment:

Siebel 8, XML Editor

Role: Senior Developer and Module Leader

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Responsibilities:

• Participated in a complete SDLC of the application starting from Analysis and including

design, development, implementation and maintenance of the project.

• Understanding the business functionality.

• Preparing the Feasibility Study of the requirement Document.

• Preparing Design Specification Document.

• Helped in Migrating from Siebel 7.8 to Siebel 8.0

• Coding in Siebel, Writing Scripts and coding to the requirements provided.

• Preparing IQA, EQA and Final Inspection Documents for the project.

• Running test cases and Analyzing test scripts.

• Performing Internal Audit for the project.

Feb 2007 – Nov 2008

Project: Small Business Model and Marketing (BOMMS)

Client Washington Mutual (WaMu) – TATA CONSULTANCY SERVICES- INDIA

Environment:

Siebel 7.8, Perforce, XML Editor

Role: Siebel Developer and Module Leader

Project For more than 100 years, WaMu is providing financial products and

Description services to an ever-widening customer base. Its award-winning retail

banking approach combines banking and friendly customer service in a

welcoming retail environment. The concept represents the company's

innovative approach to retail banking, combining a variety of elements to

create an inviting customer experience.

Responsibilities:

• Participated in a complete SDLC of the application starting from Analysis and including

design, development, implementation and maintenance of the new project BOMMS.

• Understanding the business functionality.

• Preparing the Feasibility Study of the requirement Document.

• Preparing Design Specification Document.

• Coding in Siebel, Writing Scripts and coding to the requirements provided.

• Preparing IQA, EQA and Final Inspection Documents for the project.

• Running test cases and Analyzing test scripts.

• Performing Internal Audit for the project.

Sep 2006 – Oct 2006

Project: Rapid Fund launch – Unisure

Client Aviva (Norwich Union)-TATA CONSULTANCY SERVICES - INDIA

Environment:

LINC Development Tools, VSS, Acclaim

Role: Developer

Project (Norwich Union ) Aviva is the world's fifth-largest insurance group and the

Description largest insurance services provider in the UK. It is the leading provider of

life and pension products in Europe and are actively growing our long-term

savings businesses in Asian markets, Australia and the USA. Our main

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activities are long-term savings, fund management and general insurance.

The Project is mainly to cater the needs of the Pensions section of the

Norwich Union in which many new funds and products are going to be

introduced for which the system needs to be upgraded for accommodating

the new funds.

Normally this process of introducing new funds will take nearly 9

months to 1 year of time . By Introducing the Rapid Fund Launch, system

automation the time is reduced to nearly 2 to 3 months of time for

launching a new fund.

Responsibilities:

• Participated in a complete SDLC of the application starting from Analysis and including

design, development, implementation and maintenance of the New Fund launch in

Unisure.

• Coding in LINC, Unit Testing, System Testing Support,

• Production Support.

Oct 2006 – Jan 2007

Project: Unisure and Services

Client Aviva (Norwich Union) – TATA CONSULTANCY SERVICES - INDIA

Environment:

LINC Development Tools, VSS, Acclaim

Role: Developer and Module Leader

Project (Norwich Union ) Aviva is the world's fifth-largest insurance group and the

Description largest insurance services provider in the UK. It is the leading provider of

life and pension products in Europe and are actively growing our long-term

savings businesses in Asian markets, Australia and the USA. Our main

activities are long-term savings, fund management and general insurance.

This project is of Pensions Stack of the Norwich Union.

Pensions performance. This project mainly deals with improving the

performance pensions stack of Norwich union there by reducing the time

taken for the stack for creating a policy and also any operations performed

in the pensions stack.

Responsibilities:

• Participated in a complete SDLC of the application starting from Analysis and including

design, development, implementation and maintenance of the New Fund launch in

Unisure.

• Coding in LINC, Unit Testing, System Testing Support,

• Production Support.

• Time Sheet Management

• Quality management of Deliverables.

• Following quality process.

• Defect Analysis and creating and helping in developing metrics for the project

Feb 2006 – April 2006

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Project: Pulse Intranet Site Enhancement in IT security Access Forms

Client Aviva(Norwich Union) – TATA CONSULTANCY SERVICES - INDIA

Environment:

HTML Editor, Citrix Mainframe

Role: Developer

Project (Norwich Union ) Aviva is the world's fifth-largest insurance group and the

Description largest insurance services provider in the UK. It is the leading provider of

life and pension products in Europe and are actively growing our long-term

savings businesses in Asian markets, Australia and the USA. Our main

activities are long-term savings, fund management and general insurance.

The project deals with the lotus notes databases of the Norwich union.

In Norwich, the team is Infrastructure service and desktop team.

Creating new databases, maintenance and also production support of the

lotus notes database of the Norwich union.

Responsibilities:

• Front End Design Changes

• Form Validation

• New Forms Creation

• Unit Testing of the forms

• Production Support

May 2006 – Aug 2006

Project: Desktop and Intranet Team - NUIT

Client Aviva (Norwich Union) – TATA CONSULTANCY SERVICES - INDIA

Environment:

Lotus Notes designer