Operations

Jeff Peterson

**** **** **. **.

Oakdale, MN United States 55128

Tel: 651-***-****

Cell: 612-***-****

************@*****.***

OBJECTIVE

Strategic/Operational Executive with background in a Fortune 100 organization leading

Operations and Sales Strategy. Highly skilled at engaging/collaborating with all levels, winning

trust, respect, and alignment by delivering results via cross-functional collaboration and

influence. Leading strategy to operationalizing, creating solutions with a consultative approach.

WORK EXPERIENCE

Premium Retail Services, Edina, Minnesota 01/2013 - 07/2014

Vice President of Business Development

Lead and direct Sales and Operations for a Minneapolis based account Team. Contribute to new

business strategy and drive account growth. Develop new clients to drive increased revenues.

Manage both large and small-scale projects from simple merchandising programs to complex in

store changes

• Created a Minneapolis based branch office. Negotiated lease, furniture purchase and set up all

utilities and IT infrastructure

• Built the staff from 5 to 11 by creative networking, recruiting as well as the interview process

and hiring decision.

• Responsible for existing account relationships as well as developing new client accounts

• Negotiated with a client to become the sole provider for them in Canada and the US resulting

in a 150% increase in revenue.

• Supervised a team of 11 Client Account Directors and Client Account Coordinators.

• Created new client relationships through networking and RFP responses, delivering an

additional $3 million in revenue

Best Buy Co., Richfield, Minnesota US 06/2011 - 10/2012

Vice President of Services and Operations - Home Business Group

• Responsible for growing the product categories in the Home Business Group. These

categories were comprised of Appliances, Home Theater, Music, Movies, Gaming and Digital

Imaging.

• Responsible for driving sales by creating solutions, communications, business plans and

training content for Retail associates to leverage selling products and services.

• Responsible for developing KPI's to support product growth by analyzing data to develop

action plans for areas of improvement.

• Responsible for creating Sales and Marketing programs in all categories that resulted in

maintaining of market share or in some cases improving market share by 10 to 20 basis points

• Responsible for directing and developing 4 Directors

Best Buy Co., Richfield, Minnesota US 04/2006 - 09/2011

Vice President of Operations - Domestic and International

• Established, created and managed a Labor Management System that accounted for $2.5 billion

in labor expense on an annual basis.

• Responsible for leading directing all store merchandising plans and execution resulting in a

one stop shopping environment for consumers.

• Responsible for developing criteria and implementing all in store IT systems resulting in faster

checkout times, sales associates efficiencies and better customer service. Outcomes seen were

improvement in customer feedback surveys of 10 basis points.

• Designed, managed and implemented a new store operating model that improved efficiencies

in tasking, scheduling and resulted in $400 million in labor reductions over 3 years.

• Created a new store communication process that streamlined all communication to the Retail

stores resulting in duplication of memos, timely information, one stop shop for answers and

reduction of time associates were required to read communication.

• Responsible for leading and directing all merchandise resets and transformations in all retail

locations. Responsible for a $90 million budget.

• Responsible for 2,000 field employees and 150 corporate employees equating to $12 million

in P&L responsibility.

• Responsible for designing and developing the Small Market store process to profits which

resulted in moving Operating Profit from 3.5% to 7%.

• Responsible for developing capital budgets for retail stores. Responsible for managing $600

million in Capital Expenditures.

Best Buy Co., Richfield, Minnesota US 04/2001 - 04/2006

Vice President of Sales Development

• Responsible for strategy, operationalizing, and implementing profit levers, loyalty programs,

and branded payments to drive top line performance resulting in $20 billion in revenues for

Computing and Digital Imaging businesses.

• Responsible creating an "in-house" consulting group to eliminate the high cost of consulting

fees. Analyzed all Standard Operating Procedures for stores and implemented actions

resulting in $50 million labor reductions.

• Responsible for 6 Supervisors and 13 managers

• Responsible for developing the company 3 year plan resulting in driving revenue growth by

7%

Best Buy Co., Richfield, Minnesota US 04/1995 - 04/2001

Director of Operations

Earlier Career Progression

Best Buy Co., Richfield, Minnesota us 04/1992 - 04/1995

Regional Operations Manager

Early Career Progression

Best Buy Co., Richfield, Minnesota US 04/1987 - 04/1992

District Operations Manager

Early Career Progression

Best Buy Co., Richfield, Minnesota US 04/1985 - 04/1987

General Manager

Early Career Progression

Best Buy Co., Richfield, Minnesota US 09/1984 - 04/1985

Commission Sales

Early Career Progression

EDUCATION

University of Minnesota Minneapolis, Minnesota US 1974 - 1977

Business Management

So. St. Paul High School. So. St. Paul, Minnesota US 1971 - 1974

Diploma in General, GPA: 3.72

SKILLS

Strategy Development/Implementation

Budgeting/Forecasting/P&L Accountability

Turnaround/Transformation/Emerging Markets Differentiated

Building High Performance Teams

Customer Experience

Negotiating/Influencing

Process Improvement

Problem Solving

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