Customer Service Manager
Resume:
JASON L. CHEESMAN
**** ******** **** ***** ® Lockport, IL 60441
779-***-**** ® *.*********@*****.***
DYNAMIC RESULTS-ORIENTED PROFESSIONAL MANAGER WITH DEMONSTRATED SKILLS AND EXPERIENCE IN SALES, PERSONNEL, CUSTOMER SERVICE,
MARKETING
AND LOGISTICS DISCIPLINES
ACCOMPLISHMENTS AND STRENGTHS
Demonstrated ability to develop, motivate and manage multiple person teams to accomplish corporate goals and reach peak
performance levels. Superior organizational and multitasking skills. Resourceful troubleshooter skilled at identifying problems and
implementing solutions. Through highly effective negotiation skills with suppliers and buyers, has produced up to 300% increases in
profits. Excellent customer service aptitude. Self-starter with an aptitude for learning new skills quickly. Easily and
effectively establishes customer and co-worker rapport and trust.●Master of Service Operations.
PROFESSIONAL EXPERIENCE
2013 – Present Fox River Harley-Davidson and Windy City Triumph St Charles, IL
Service Manager responsible for all service and building functions for an 88,000 square foot multiple brand dealership.
Responsible for 20+ employees and all daily operations for both Harley-Davidson and Triumph:
Training and maintaining training of all technicians and service personnel.
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Interviewing, hiring, disciplinary action of all employees in the service capacity.
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Responsible for all aspects of building and facility maintenance.
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Responsible for all aspects of budgeting not only department labor and sales goals but also expenses.
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Conducting service seminars and writing technical bulletins as well as Standard Operating Procedures.
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Restructuring and reorganization of entire department to create a more efficient work flow and increase productivity,
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proficiency, and efficiency.
Tracking daily of all department goals.
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Daily monitoring of C.S.I. Scores
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Daily monitoring of warranty ratings.
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2008 to 2013 CONRAD’S HARLEY-DAVIDSON AND BUELL Shorewood, IL
Assistant Service Manager responsible for all aspects of the Service Department of an 80,000 square foot dealership.
Responsibilities include all aspects of the department, including:
All customer contact, including service sales and delivery of exceptional customer service levels.
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Administration of insurance claims, estimate writing and warranty claims.
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Responsibility for inventory management, product ordering and displays, POS system and cash management.
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Represent dealership through technical telephone support for all customers.
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Constantly consult with customers to insure total service satisfaction and expectation levels exceeded.
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2007 - 2008 ACTUANT CORPORATION Glendale, WI
Warehouse Management with multiple areas of responsibility and involvement, including but not limited to:
Extensive experience in warehouse management software programs, such as, Epicor, Syspro, TalonES, Oracle, Vantage and RF
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Scanner Equipment.
Responsible for a twenty employee team.
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Effectively trained employees to create an environment of constantly improved performance.
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Quality control, shipping and receiving, cycle counts and inventory controls.
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Worked closely with sales, customer service, and all customers.
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2004 - 2007 GRANITE MICROSYSTEMS, INC. Mequon, WI
Shipping and Facility Manager responsible for various critical functions, such as:
Responsible for international shipments, logistics management, and employee training
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Constant contact with the sales and customer service departments, as well as all customers, to make sure all expectations were
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continually exceeded.
Maintained and updated sales records and reports to top management.
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EDUCATION
Morraine Park Technical College
Areas of major study and emphasis: Marketing Communications Web Design
Harley-Davidson University
Areas of major study and emphasis: Master of Service Operations Marketing
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