Customer Service Support
Resume:
Whiting, IN *****
************@*****.***
Objective: To continue as a highly creative, motivated, technically
skilled, and career-focused professional, recognized for
providing technical and mechanical solutions, to maintain
forward motion in a timely and cost effective manner at a
support level II or III.
Experience: 06/2014-Present Bulkmatic Transport
Griffith, IN
Desktop Support/Help Desk
. Support of desktops, laptops and applications at the end user
II and III level support
. Active directory Maintenance, new users
. Set maintain and monitor devices
. Create new users into Active Directory as well as exchange
. Support via ticketing system (Trackit)
. Maintain upgrades for Windows and servers
. Handle help desk support for municipalities as well as
manufacturing companies.
. Helpdesk discovery for new users
. Documentation of applications
. Exchange 2013 online users administration
. IPhone, Android administration
11/2011 - 6/2014 Prescient Solutions
Schaumburg, IL
Desktop/Help Desk engineer
. Support of desktops, laptops and applications at the client.
End user II and III level support.
. Responsible for setup of desktops, Laptops and client
applications.
. Maintain helpdesk for 500 plus users, maintain smartphone
applications including email.
. Preserve warranty documentation
. Create new users into Active Directory as well as exchange
. Set maintain and monitor devices
. Maintain upgrades for Windows and servers
. Handle help desk support for municipalities as well as
manufacturing companies.
. Helpdesk discovery for new clients
. Documentation of applications
. Upgrade from Exchange 2007 to 365online
11/2005 - 11/2011 High School district 218
Oak Lawn, IL
Desktop Support
. Support included Windows operating systems, PC support,
connectivity and security issues
. Extensive Windows XP and Microsoft Office support on PC's.
. Responsible for installing, maintaining and deploying
industry specific software.
. Install & maintain security Cameras & audio visual equipment.
. Handle Help Desk requests.
. Dell certified parts replacement & Warranties
. Support for an average of 600 PCs and 200 plus users
.
04/2004 - 11/2005 Ibarra
Technologies Chicago, IL
Field Desktop Support
. Support included Windows operating systems, PC support,
connectivity and security issues
. Extensive windows 2000, XP and Microsoft Office support on
PC's.
. Responsible for installing, maintaining and deploying
industry specific software.
. Provide support for Lotus notes and Outlook e-mail.
. Handle Help Desk requests.
. Set up Wireless routers for wireless networks.
7/2000 - 4/2004 Publicis Dialog
Chicago, IL
Desktop Support Technician
. Increased productivity implementing today's technology.
. Lotus Notes 5.0.10 replication and misc. maintenance.
. Maintain PC's in working condition and manage network
printers.
. Work in conjunction with corporate IT on Network, PC, and
Software issues and desktop support, hardware configuration &
software implementation.
. Provided support for staff of 50 on-site and remotely
. Support included Windows operating systems, PC support,
connectivity and security
. Extensive windows 2000, XP and Microsoft Office support on
PC's.
. Responsible for installing, maintaining and deploying
industry specific software.
. Provided support for Lotus notes and Outlook e-mail.
. Handled Help Desk requests.
. Maintained order routing thru Cisco Products.
. Implemented training course for new employees -- speeding
profitability.
. Operated high-speed printers as well as large document
copiers.
. Troubleshoot PC's and minor repairs on printing equipment
such as OCE Reprodesk, HP Printers & Xerox Plotters.
. Implemented customer service guidelines to better increase
productivity.
Education: 1998 - 2000 South Suburban College South
Holland, IL
. Computer Programming/PC Maintenance.
. Networking
10/2003 - 04/2005 Chubb Institute
Chicago, IL
. Network Security
Computer Skills: Windows XP, 7, 8.1, Windows Server 2003, 2008, 2012,
Microsoft Office 2003, 2007, 2010, 2013, TCP/IP, VPN,
Norton Ghost Utilities, VmWare Vsphere 5.0, 5.1, 5.5,
Citrix XenApp
Equipment: Dell Lattitude series laptops, Optiplex family series
desktops, Lenovo, HP
Technical Experience:
. Hardware installation, configuration, maintenance, and
troubleshooting.
. Install and configure Server 2003 Server 2008R2 and 2012
. Windows XP, Windows 7, Windows 8.1
. Install and configure Windows Office 2007, 2010, 2013
. Microsoft Exchange, 2007, 2010, 2013 Office 365 online
. Active Directory User and security group administration.
. Network adminsitration
. Implement DHCP for automatic IP assignment.
. Cisco Call Manager 8.0.3.2000-2, Cisco Unity voice 5,
Cisco Webex, VMware 5.0
. DLO, Symantec End Point, Acronis true image server,
Dameware, What's Up Gold
. Numera Track-it 10.5, Zendesk, Kaseya
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