**** ******* ***.

Whiting, IN *****

312-***-****

acog06@r.postjobfree.com

Objective: To continue as a highly creative, motivated, technically

skilled, and career-focused professional, recognized for

providing technical and mechanical solutions, to maintain

forward motion in a timely and cost effective manner at a

support level II or III.

Experience: 06/2014-Present Bulkmatic Transport

Griffith, IN

Desktop Support/Help Desk

. Support of desktops, laptops and applications at the end user

II and III level support

. Active directory Maintenance, new users

. Set maintain and monitor devices

. Create new users into Active Directory as well as exchange

. Support via ticketing system (Trackit)

. Maintain upgrades for Windows and servers

. Handle help desk support for municipalities as well as

manufacturing companies.

. Helpdesk discovery for new users

. Documentation of applications

. Exchange 2013 online users administration

. IPhone, Android administration

11/2011 - 6/2014 Prescient Solutions

Schaumburg, IL

Desktop/Help Desk engineer

. Support of desktops, laptops and applications at the client.

End user II and III level support.

. Responsible for setup of desktops, Laptops and client

applications.

. Maintain helpdesk for 500 plus users, maintain smartphone

applications including email.

. Preserve warranty documentation

. Create new users into Active Directory as well as exchange

. Set maintain and monitor devices

. Maintain upgrades for Windows and servers

. Handle help desk support for municipalities as well as

manufacturing companies.

. Helpdesk discovery for new clients

. Documentation of applications

. Upgrade from Exchange 2007 to 365online

11/2005 - 11/2011 High School district 218

Oak Lawn, IL

Desktop Support

. Support included Windows operating systems, PC support,

connectivity and security issues

. Extensive Windows XP and Microsoft Office support on PC's.

. Responsible for installing, maintaining and deploying

industry specific software.

. Install & maintain security Cameras & audio visual equipment.

. Handle Help Desk requests.

. Dell certified parts replacement & Warranties

. Support for an average of 600 PCs and 200 plus users

.

04/2004 - 11/2005 Ibarra

Technologies Chicago, IL

Field Desktop Support

. Support included Windows operating systems, PC support,

connectivity and security issues

. Extensive windows 2000, XP and Microsoft Office support on

PC's.

. Responsible for installing, maintaining and deploying

industry specific software.

. Provide support for Lotus notes and Outlook e-mail.

. Handle Help Desk requests.

. Set up Wireless routers for wireless networks.

7/2000 - 4/2004 Publicis Dialog

Chicago, IL

Desktop Support Technician

. Increased productivity implementing today's technology.

. Lotus Notes 5.0.10 replication and misc. maintenance.

. Maintain PC's in working condition and manage network

printers.

. Work in conjunction with corporate IT on Network, PC, and

Software issues and desktop support, hardware configuration &

software implementation.

. Provided support for staff of 50 on-site and remotely

. Support included Windows operating systems, PC support,

connectivity and security

. Extensive windows 2000, XP and Microsoft Office support on

PC's.

. Responsible for installing, maintaining and deploying

industry specific software.

. Provided support for Lotus notes and Outlook e-mail.

. Handled Help Desk requests.

. Maintained order routing thru Cisco Products.

. Implemented training course for new employees -- speeding

profitability.

. Operated high-speed printers as well as large document

copiers.

. Troubleshoot PC's and minor repairs on printing equipment

such as OCE Reprodesk, HP Printers & Xerox Plotters.

. Implemented customer service guidelines to better increase

productivity.

Education: 1998 - 2000 South Suburban College South

Holland, IL

. Computer Programming/PC Maintenance.

. Networking

10/2003 - 04/2005 Chubb Institute

Chicago, IL

. Network Security

Computer Skills: Windows XP, 7, 8.1, Windows Server 2003, 2008, 2012,

Microsoft Office 2003, 2007, 2010, 2013, TCP/IP, VPN,

Norton Ghost Utilities, VmWare Vsphere 5.0, 5.1, 5.5,

Citrix XenApp

Equipment: Dell Lattitude series laptops, Optiplex family series

desktops, Lenovo, HP

Technical Experience:

. Hardware installation, configuration, maintenance, and

troubleshooting.

. Install and configure Server 2003 Server 2008R2 and 2012

. Windows XP, Windows 7, Windows 8.1

. Install and configure Windows Office 2007, 2010, 2013

. Microsoft Exchange, 2007, 2010, 2013 Office 365 online

. Active Directory User and security group administration.

. Network adminsitration

. Implement DHCP for automatic IP assignment.

. Cisco Call Manager 8.0.3.2000-2, Cisco Unity voice 5,

Cisco Webex, VMware 5.0

. DLO, Symantec End Point, Acronis true image server,

Dameware, What's Up Gold

. Numera Track-it 10.5, Zendesk, Kaseya

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