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Technology Director, Project Management, Operations

Location:
Atlanta, GA
Posted:
February 23, 2015

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Resume:

Michael S. Bruton

*** ********* ** *****: 678-***-****

Dallas, GA 30157

Email: acofxo@r.postjobfree.com

OBJECTIVE

To apply my extensive management and technology experience to help an established company meet and

exceed their objectives as they relate to the success of their business.

SUMMARY OF EXPIRIENCE

Skilled professional with more than 19 years of hands-on and management experience in the technology field,

including several positions as IT Director / Operations for large enterprises. Proven ability to implement

technology-based solutions for business problems. Developed policies and procedures for cost reduction,

improved efficiencies and increased revenue.

EMPLOYMENT HISTORY

April 2011 – Present Job Responsibilities:

President Phoenix Technologies is an IT consulting and managed-

Phoenix Technologies services company. Provides leadership and acts as mentor

to worldwide engineers. Collaborates with companies to

provide top notch consulting, support and implementation

for their corporate clients. Provides support, project

management to corporate clients like Go Daddy, Google,

Lowes, Home Depot, Dollar General, Family Dollar,

American Eagle, Apple Retail Stores, Netflix, K&L Gates

(International Law Firm), etc.

• Daily operations of company

• Management of NOC / help desk and other employees

• Employee mentoring

• Manage vendor and client relationships

• Project management / Budgets

• Management of engineers and projects across USA

and Internationally.

• Grown company revenue from 0 to 4M.

• Grown company size to 20 full time employees.

Some Recent Clients / Projects:

Go Daddy – Performed Project management as well as

engineering for Go Daddy data center build outs and

upgrades

Google – Performed Project management as well as

engineering for Google data center build outs and upgrades

Apple – Performed as Project Manager / engineering lead

on network upgrades and new store build-outs throughout

the world. Conducted project management / installs and

support at Apple locations in USA, Canada and UK.

Netflix – Performed as engineering lead/project manager

for datacenter upgrades nationally.

REI – Performed Project management as well as new store

build outs (Network, POS, Security) Provided network

support and upgrades to existing stores.

Lowes – Fiber and Switch support and installation

Home Depot – Assisted with rollout with Verizon wireless

broadband backup

Dollar General – Technical support to southeastern stores

Family Dollar - Technical support to southeastern stores

K&L Gates (International Law Firm) – Performed site

surveys at locations across all US sites for LAN refresh

project. Provided leadership, project management and

guidance. Lead engineer / project management assistance

for rollout. Managing multiple teams during multi-day

installs.

December 2010 – April 2011 Job Responsibilities:

Director of Operations

Preferred Networks Customer Service and Customer Interface Skills

• Escalation point (technical and service) for

engineering and service delivery.

• Resolution of customer complaints and service issues.

• Initiate and coordinate cross-functional teams for rapid

response to crisis situations.

• Interface directly with vendors to establish and

maintain timely problem resolution.

• On call support and after hours escalation manager.

Management Skills

• Workload and staff trending, reporting, and delivery.

• Data analysis and audits to meet business objectives

and goals.

• Identify challenges in operational procedures and

develop uniform standards for quality and consistency.

• Develop and manage on call schedules for large

employee and management staff.

• Develop training material and strategy to reduce on

call frequency.

• Implement, document, and demonstrate strict

adherence to change management procedures.

• Enhance asset records, documentation, and customer

diagrams.

• Document employee compensation, vacation / sick

time, and performance goals.

Talent Acquisition and Employee Retention

• Salary analysis and recommendations to remain

competitive.

• Interview and hire technical engineers for Incident

Management positions.

• Create and manage new hire access and permissions

process and on boarding schedule.

• Performance recognition and incentives for exemplary

service.

Employee Development

• Encourage, mentor, and support engineers to utilize

and expand abilities and knowledge.

• Provide timely, detailed and constructive performance

reviews for subordinates.

• Negotiate training for new processes, procedures, and

Managed Service offerings.

• Audit ticket documentation for consistency, clarity, and

quality.

November 2009 – December 2010 Job Responsibilities:

IT Director

Williams Visual Solutions Project coordination and management

• Budgeting of Technology Funds

• Managed 3 different subsidiaries of company (Print &

Media, Web, Magazine)

• Support of 200+ users (includes Remote users using

VPN, Terminal services or Remote Desktop for access)

• Active Directory, DNS, DHCP, etc.

• Managed servers on location Mixed Environment

(XSERVE, UNIX, Windows 2008 Server, Windows

2003, Windows NT)

• 100+ Desktops (Windows XP), 20+ Laptops (Mac,

Windows XP and Vista)

• Management of Logic ERP system. This system

controls everything from Accounting, job scheduling,

estimating, printing, etc.

• User Training on all technology

• Creating and implementing strategic technology plans

to increase productivity and use of technology

• Hardware and Software Inventory control

• Wi-Fi Support

• Web based campaign design

• Website / Intranet Design, development and

maintenance

• Polycot Phone Management

• IP Phone System Install and Support (Polycom)

• Created a strategic disaster recovery process

• Vendor Management

September 2008 – April 2009 Job Responsibilities:

• Report directly to president

IT Director

Duravit USA • Project coordination and management

• Budgeting of Technology Funds

• Managed Connections between USA and 13 other

countries

• Worked with International Branches (Headquarters is in

Germany. Branches in 14 countries)

• Managed Several USA Branches (Atlanta – HQ, NY)

• Support of 100+ users (includes Remote users using

VPN, Terminal services or Remote Desktop for access)

• Active Directory, DNS, DHCP, etc.

• Lotus Notes

• Fax server

• Managed BES (Blackberry Server and Blackberry

phones)

• Managed servers on location Mixed Environment

(UNIX, Windows 2007 Server, Windows 2003, Windows

NT

• 70+ Desktops (Windows XP), 15+ Laptops (Windows

XP and Vista)

• Managed Warehouse Technology (wireless scanners,

etc.)

• User Training on all technology

• Creating and implementing strategic technology plans

to increase productivity and use of technology

• Hardware and Software Inventory control

• Wi-Fi Support

• Website / Intranet Design, development and

maintenance

• Nortel Phone Management

• IP Phone System Install and Support (Nortel)

• Video Conferencing

• Created a strategic disaster recovery process

• Vendor negotiation and management

December 2007 – September 2008 Job Responsibilities:

• Report directly to president and CEO

Director of Technology

Checkmate Cash Advance Centers • Project coordination and management

• Budgeting of Technology Funds

• Managed 30 Branches (Atlanta – HQ, WI, SC, AL))

• Support of 100+ users (includes Remote users using

VPN, Terminal services or Remote Desktop for access)

• Active Directory, DNS, DHCP, etc.

• 70+ Desktops (Windows XP), 10+ Laptops (Windows

XP)

• User Training on all technology

• Creating and implementing strategic technology plans

to increase productivity and use of technology

• Implemented spam filter

• Hardware and Software Inventory control

• Wi-Fi Support

• Website / Intranet Design and Development

• Web Hosting (hosting of 2 web sites onsite on servers.

Intranet and Corporate web site)

• IP Phone System Install and Support (Nortel)

• Video Conferencing

• Microsoft Exchange Implementation and Support.

Brought email in-house to exchange 2007 from web

pop accounts.

• Created a strategic disaster recovery process

• Vendor negotiation and management

• Web Design and Development

November 2006 – December 2007 Job Responsibilities:

• Management of Technology of $100 million dollar a

Director of Technology

Top RX Inc. year Pharmaceutical company

• 6 direct reports and 1 indirect report

• Mentoring

• Report directly to president and CEO

• Project coordination and management

• Budgeting of Technology Funds

• Managed 3 locations (Memphis – HQ, Coral Springs

FL, New York NY)

• 12 Servers – Mixed environment (IBM AS/400,

Windows 2000 Server, Windows 2003 Server, Linux)

• Support of 150+ users (includes Remote users using

VPN, Terminal services or Remote Desktop for access)

Active Directory, DNS, DHCP, etc.

• 100+ Desktops (Windows XP), 25+ Laptops (Windows

XP)

• User Training on all technology

• Creating and implementing strategic technology plans

to increase productivity and use of technology

• Support of Cisco routers, Cisco Switches, Cisco

Firewall

• Implemented spam filter

• Hardware and Software Inventory control

• Wi-Fi Support

• Website / Intranet Design and Development

• Web Hosting (hosting of 5 web sites onsite on servers)

• IP Phone System Install and Support (Avaya)

• Video Conferencing

• Management and support of .5 Million-dollar

application. (This application manages all ordering,

order processing, inventory, accounting, etc. using a

GUI and AS/400 interface)

• EDI implementation

• Application Design, development, Implementation and

Support (CRM- Designed and developed custom

Customer Relations Management software. Netstore –

Ecommerce shopping system. NetSuite- Handheld

application to integrate with netstore for wireless

ordering in the pharmacies

• RFID implementation – Implementing wireless barcode

readers in warehouse for more accurate picking and

shipping.

• Microsoft Exchange Implementation and Support.

Brought email in-house to exchange 2007 from web

pop accounts. Then integrated 3 companies into the

exchange 2007 server.

• Created a strategic disaster recovery process

• Vendor negotiation and management (have saved the

company well over $100k in hardware, software, etc.)

• Web Design and Development

November 2004 – November 2006 Job Responsibilities:

• Management of Technology department of a $150

Director of Technology

Sunbelt Marketing Million Dollar a year company

• Helped with Budgeting of Technology Funds

• Managed 3 locations connected with Frame Relay

(Atlanta – HQ, Tampa FL, Dallas TX)

• 16 Servers – Mixed environment (Windows NT,

Windows 2000 Server, Windows 2003 Server, Unix,

Linux)

• Support of 100+ users (includes Remote users using

VPN, Terminal services or Remote Desktop for access)

• 60+ Desktops (Windows 2000 and Windows XP), 25+

Laptops (Windows XP), 5 Tablet PCs (Windows XP

tablet edition)

• Blackberry Server implementation and support (35

handheld units. Sprint and Nextel)

• User Training on all technology

• Creating and implementing strategic technology plans

to increase productivity and use of technology

• Support of Cisco routers, Cisco Switches, Cisco

Firewall, Cisco Pix

• Wi-Fi Support and implementation (Warehouse has

sophisticated wife system that ties into the backend

inventory management and ordering system via

wireless hand scanners (30 wireless handheld units, 1

mini controller and 5 Access Points)

• Hardware and Software Inventory control

• Website / Intranet Design and Development

• Web Hosting (hosting of 3 web sites onsite on servers)

• IP Phone System Support (Intertel)

• Print Server, Printer and Copier Support (Laser, Ink Jet,

Dot Matrix)

• Management and support of 1.5 Million dollar

application. (This application managed all ordering,

order processing, inventory, accounting, etc. using a

GUI and Unix interface)

• Fax Server Support (Right Fax and Win Fax)

• Application Implementation and Support (Maxrecall –

Document scanning software. Implementing Paperless

office. CRM- Customer Relations Management

software. Esales – Online ordering and order inquiry

for customers.

• Microsoft Exchange Implementation and Support.

Migrated Exchange 5.5 to 2003. Then integrated 3

companies onto one exchange server.

• Integrated and Support of Tape Backup system as well

as disk to disk back up system

• Created a strategic disaster recovery process

January 1996 – November 2004 Job Responsibilities:

• Management of all aspects of the company including

President/CEO

BC Digital Incorporated sales, project management, quality assurance, web

design/development, network

installation/implementation/support, software

design/development, technical support, hiring,

outsourcing, etc. More information available upon

request.

• Provided IT outsourcing to small to medium sized

businesses.

• Increased sales from $0 to $750k over a 3 year period

• Had fulltime employees that reported directly to me.

(Designers, Programmers, Network Technicians, Sales,

Office staff as well as contractors.)

November 2000 – May 2001 Job Responsibilities:

• Project management

Senior Web Developer/

Software Designer • Creation of web applications using JSP and JavaScript

Blue Mountain Software

• Prototype design/development

• Gathering of client specifications

• Design/development of windows and palm application

prototypes

March 2000 – July 2000 Job Responsibilities:

• Redesign and development of Global Solutions Group’s

Senior Consultant (contract)

Global Solutions Group website

• Design/development of ASP web application to

interface with website

February 2000 – April 2000 Job Responsibilities:

• Implementation of a Web Development Department

Head of Web Development Department

Focus Business Solutions, Inc. • Management of all aspects of the department including

project management, quality assurance, site map

creation, web site creation, site maintenance, crm,

sales calls, technical support, and lead generation

January 2000 – February 2000 Job Responsibilities:

• Creation and maintenance of websites

Project manager/web developer (contract)

TDC Systems Integration • Project manager for Atlanta Hartsfield International

Airport and Mayor Bill Campbell’s websites

EDUCATION REFERENCES

Available upon request.

St. Pius X Catholic High School

SAMPLE URLs

1992 – 1996 Available upon request

3.0 GPA

Dekalb College

1996 - 1999

Computer Science

3.0 GPA

Ameritech

MCSE



Contact this candidate