Technology Director, Project Management, Operations
Resume:
Michael S. Bruton
*** ********* ** *****: 678-***-****
Dallas, GA 30157
Email: ********@*****.***
OBJECTIVE
To apply my extensive management and technology experience to help an established company meet and
exceed their objectives as they relate to the success of their business.
SUMMARY OF EXPIRIENCE
Skilled professional with more than 19 years of hands-on and management experience in the technology field,
including several positions as IT Director / Operations for large enterprises. Proven ability to implement
technology-based solutions for business problems. Developed policies and procedures for cost reduction,
improved efficiencies and increased revenue.
EMPLOYMENT HISTORY
April 2011 – Present Job Responsibilities:
President Phoenix Technologies is an IT consulting and managed-
Phoenix Technologies services company. Provides leadership and acts as mentor
to worldwide engineers. Collaborates with companies to
provide top notch consulting, support and implementation
for their corporate clients. Provides support, project
management to corporate clients like Go Daddy, Google,
Lowes, Home Depot, Dollar General, Family Dollar,
American Eagle, Apple Retail Stores, Netflix, K&L Gates
(International Law Firm), etc.
• Daily operations of company
• Management of NOC / help desk and other employees
• Employee mentoring
• Manage vendor and client relationships
• Project management / Budgets
• Management of engineers and projects across USA
and Internationally.
• Grown company revenue from 0 to 4M.
• Grown company size to 20 full time employees.
Some Recent Clients / Projects:
Go Daddy – Performed Project management as well as
engineering for Go Daddy data center build outs and
upgrades
Google – Performed Project management as well as
engineering for Google data center build outs and upgrades
Apple – Performed as Project Manager / engineering lead
on network upgrades and new store build-outs throughout
the world. Conducted project management / installs and
support at Apple locations in USA, Canada and UK.
Netflix – Performed as engineering lead/project manager
for datacenter upgrades nationally.
REI – Performed Project management as well as new store
build outs (Network, POS, Security) Provided network
support and upgrades to existing stores.
Lowes – Fiber and Switch support and installation
Home Depot – Assisted with rollout with Verizon wireless
broadband backup
Dollar General – Technical support to southeastern stores
Family Dollar - Technical support to southeastern stores
K&L Gates (International Law Firm) – Performed site
surveys at locations across all US sites for LAN refresh
project. Provided leadership, project management and
guidance. Lead engineer / project management assistance
for rollout. Managing multiple teams during multi-day
installs.
December 2010 – April 2011 Job Responsibilities:
Director of Operations
Preferred Networks Customer Service and Customer Interface Skills
• Escalation point (technical and service) for
engineering and service delivery.
• Resolution of customer complaints and service issues.
• Initiate and coordinate cross-functional teams for rapid
response to crisis situations.
• Interface directly with vendors to establish and
maintain timely problem resolution.
• On call support and after hours escalation manager.
Management Skills
• Workload and staff trending, reporting, and delivery.
• Data analysis and audits to meet business objectives
and goals.
• Identify challenges in operational procedures and
develop uniform standards for quality and consistency.
• Develop and manage on call schedules for large
employee and management staff.
• Develop training material and strategy to reduce on
call frequency.
• Implement, document, and demonstrate strict
adherence to change management procedures.
• Enhance asset records, documentation, and customer
diagrams.
• Document employee compensation, vacation / sick
time, and performance goals.
Talent Acquisition and Employee Retention
• Salary analysis and recommendations to remain
competitive.
• Interview and hire technical engineers for Incident
Management positions.
• Create and manage new hire access and permissions
process and on boarding schedule.
• Performance recognition and incentives for exemplary
service.
Employee Development
• Encourage, mentor, and support engineers to utilize
and expand abilities and knowledge.
• Provide timely, detailed and constructive performance
reviews for subordinates.
• Negotiate training for new processes, procedures, and
Managed Service offerings.
• Audit ticket documentation for consistency, clarity, and
quality.
November 2009 – December 2010 Job Responsibilities:
IT Director
•
Williams Visual Solutions Project coordination and management
• Budgeting of Technology Funds
• Managed 3 different subsidiaries of company (Print &
Media, Web, Magazine)
• Support of 200+ users (includes Remote users using
VPN, Terminal services or Remote Desktop for access)
• Active Directory, DNS, DHCP, etc.
• Managed servers on location Mixed Environment
(XSERVE, UNIX, Windows 2008 Server, Windows
2003, Windows NT)
• 100+ Desktops (Windows XP), 20+ Laptops (Mac,
Windows XP and Vista)
• Management of Logic ERP system. This system
controls everything from Accounting, job scheduling,
estimating, printing, etc.
• User Training on all technology
• Creating and implementing strategic technology plans
to increase productivity and use of technology
• Hardware and Software Inventory control
• Wi-Fi Support
• Web based campaign design
• Website / Intranet Design, development and
maintenance
• Polycot Phone Management
• IP Phone System Install and Support (Polycom)
• Created a strategic disaster recovery process
• Vendor Management
September 2008 – April 2009 Job Responsibilities:
• Report directly to president
IT Director
Duravit USA • Project coordination and management
• Budgeting of Technology Funds
• Managed Connections between USA and 13 other
countries
• Worked with International Branches (Headquarters is in
Germany. Branches in 14 countries)
• Managed Several USA Branches (Atlanta – HQ, NY)
• Support of 100+ users (includes Remote users using
VPN, Terminal services or Remote Desktop for access)
• Active Directory, DNS, DHCP, etc.
• Lotus Notes
• Fax server
• Managed BES (Blackberry Server and Blackberry
phones)
• Managed servers on location Mixed Environment
(UNIX, Windows 2007 Server, Windows 2003, Windows
NT
• 70+ Desktops (Windows XP), 15+ Laptops (Windows
XP and Vista)
• Managed Warehouse Technology (wireless scanners,
etc.)
• User Training on all technology
• Creating and implementing strategic technology plans
to increase productivity and use of technology
• Hardware and Software Inventory control
• Wi-Fi Support
• Website / Intranet Design, development and
maintenance
• Nortel Phone Management
• IP Phone System Install and Support (Nortel)
• Video Conferencing
• Created a strategic disaster recovery process
• Vendor negotiation and management
December 2007 – September 2008 Job Responsibilities:
• Report directly to president and CEO
Director of Technology
Checkmate Cash Advance Centers • Project coordination and management
• Budgeting of Technology Funds
• Managed 30 Branches (Atlanta – HQ, WI, SC, AL))
• Support of 100+ users (includes Remote users using
VPN, Terminal services or Remote Desktop for access)
• Active Directory, DNS, DHCP, etc.
• 70+ Desktops (Windows XP), 10+ Laptops (Windows
XP)
• User Training on all technology
• Creating and implementing strategic technology plans
to increase productivity and use of technology
• Implemented spam filter
• Hardware and Software Inventory control
• Wi-Fi Support
• Website / Intranet Design and Development
• Web Hosting (hosting of 2 web sites onsite on servers.
Intranet and Corporate web site)
• IP Phone System Install and Support (Nortel)
• Video Conferencing
• Microsoft Exchange Implementation and Support.
Brought email in-house to exchange 2007 from web
pop accounts.
• Created a strategic disaster recovery process
• Vendor negotiation and management
• Web Design and Development
November 2006 – December 2007 Job Responsibilities:
• Management of Technology of $100 million dollar a
Director of Technology
Top RX Inc. year Pharmaceutical company
• 6 direct reports and 1 indirect report
• Mentoring
• Report directly to president and CEO
• Project coordination and management
• Budgeting of Technology Funds
• Managed 3 locations (Memphis – HQ, Coral Springs
FL, New York NY)
• 12 Servers – Mixed environment (IBM AS/400,
Windows 2000 Server, Windows 2003 Server, Linux)
• Support of 150+ users (includes Remote users using
VPN, Terminal services or Remote Desktop for access)
Active Directory, DNS, DHCP, etc.
• 100+ Desktops (Windows XP), 25+ Laptops (Windows
XP)
• User Training on all technology
• Creating and implementing strategic technology plans
to increase productivity and use of technology
• Support of Cisco routers, Cisco Switches, Cisco
Firewall
• Implemented spam filter
• Hardware and Software Inventory control
• Wi-Fi Support
• Website / Intranet Design and Development
• Web Hosting (hosting of 5 web sites onsite on servers)
• IP Phone System Install and Support (Avaya)
• Video Conferencing
• Management and support of .5 Million-dollar
application. (This application manages all ordering,
order processing, inventory, accounting, etc. using a
GUI and AS/400 interface)
• EDI implementation
• Application Design, development, Implementation and
Support (CRM- Designed and developed custom
Customer Relations Management software. Netstore –
Ecommerce shopping system. NetSuite- Handheld
application to integrate with netstore for wireless
ordering in the pharmacies
• RFID implementation – Implementing wireless barcode
readers in warehouse for more accurate picking and
shipping.
• Microsoft Exchange Implementation and Support.
Brought email in-house to exchange 2007 from web
pop accounts. Then integrated 3 companies into the
exchange 2007 server.
• Created a strategic disaster recovery process
• Vendor negotiation and management (have saved the
company well over $100k in hardware, software, etc.)
• Web Design and Development
November 2004 – November 2006 Job Responsibilities:
• Management of Technology department of a $150
Director of Technology
Sunbelt Marketing Million Dollar a year company
• Helped with Budgeting of Technology Funds
• Managed 3 locations connected with Frame Relay
(Atlanta – HQ, Tampa FL, Dallas TX)
• 16 Servers – Mixed environment (Windows NT,
Windows 2000 Server, Windows 2003 Server, Unix,
Linux)
• Support of 100+ users (includes Remote users using
VPN, Terminal services or Remote Desktop for access)
• 60+ Desktops (Windows 2000 and Windows XP), 25+
Laptops (Windows XP), 5 Tablet PCs (Windows XP
tablet edition)
• Blackberry Server implementation and support (35
handheld units. Sprint and Nextel)
• User Training on all technology
• Creating and implementing strategic technology plans
to increase productivity and use of technology
• Support of Cisco routers, Cisco Switches, Cisco
Firewall, Cisco Pix
• Wi-Fi Support and implementation (Warehouse has
sophisticated wife system that ties into the backend
inventory management and ordering system via
wireless hand scanners (30 wireless handheld units, 1
mini controller and 5 Access Points)
• Hardware and Software Inventory control
• Website / Intranet Design and Development
• Web Hosting (hosting of 3 web sites onsite on servers)
• IP Phone System Support (Intertel)
• Print Server, Printer and Copier Support (Laser, Ink Jet,
Dot Matrix)
• Management and support of 1.5 Million dollar
application. (This application managed all ordering,
order processing, inventory, accounting, etc. using a
GUI and Unix interface)
• Fax Server Support (Right Fax and Win Fax)
• Application Implementation and Support (Maxrecall –
Document scanning software. Implementing Paperless
office. CRM- Customer Relations Management
software. Esales – Online ordering and order inquiry
for customers.
• Microsoft Exchange Implementation and Support.
Migrated Exchange 5.5 to 2003. Then integrated 3
companies onto one exchange server.
• Integrated and Support of Tape Backup system as well
as disk to disk back up system
• Created a strategic disaster recovery process
January 1996 – November 2004 Job Responsibilities:
• Management of all aspects of the company including
President/CEO
BC Digital Incorporated sales, project management, quality assurance, web
design/development, network
installation/implementation/support, software
design/development, technical support, hiring,
outsourcing, etc. More information available upon
request.
• Provided IT outsourcing to small to medium sized
businesses.
• Increased sales from $0 to $750k over a 3 year period
• Had fulltime employees that reported directly to me.
(Designers, Programmers, Network Technicians, Sales,
Office staff as well as contractors.)
November 2000 – May 2001 Job Responsibilities:
• Project management
Senior Web Developer/
Software Designer • Creation of web applications using JSP and JavaScript
Blue Mountain Software
• Prototype design/development
• Gathering of client specifications
• Design/development of windows and palm application
prototypes
March 2000 – July 2000 Job Responsibilities:
• Redesign and development of Global Solutions Group’s
Senior Consultant (contract)
Global Solutions Group website
• Design/development of ASP web application to
interface with website
February 2000 – April 2000 Job Responsibilities:
• Implementation of a Web Development Department
Head of Web Development Department
Focus Business Solutions, Inc. • Management of all aspects of the department including
project management, quality assurance, site map
creation, web site creation, site maintenance, crm,
sales calls, technical support, and lead generation
January 2000 – February 2000 Job Responsibilities:
• Creation and maintenance of websites
Project manager/web developer (contract)
TDC Systems Integration • Project manager for Atlanta Hartsfield International
Airport and Mayor Bill Campbell’s websites
EDUCATION REFERENCES
Available upon request.
St. Pius X Catholic High School
SAMPLE URLs
1992 – 1996 Available upon request
3.0 GPA
Dekalb College
1996 - 1999
Computer Science
3.0 GPA
Ameritech
MCSE
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