Human Resource Professional, Sales Professional, Manager

DEMETRIUS BENTLEY, MBA

***** ****** ***** **** ***. 1414 • Pearland, TX 77584 • 330-***-****

*************@*****.***

EDUCATION SOUTHERN University aND A&M COLLEGE

Master of Business Administration, December 2014

Human Resource Management

GPA 3.375/4.0

SOUTHERN UNIVERSITY AND A&M COLLEGE

BACHELOR OF ARTS, MASS COMMUNICATIONS

Broadcast/Public Relations

GPA 3.058/4.0

EXPERIENCE Cintas Corporation, Baton Rouge, LA

Service Supervisor, September 2014 to January 2015

Served as the direct report manager for 11 service sales routes within the Greater Baton

Rouge area. Service Manager for 2 Sanis facility service routes. Strategically worked to

improve processes, ensure efficiency, customer satisfaction and retention. Secured new

customers and maximized sales through upselling additional products and services.

• Analyzed and consulted service sales reps on key performance indicator which they

were measured on

• Responsible for performance reviews as well as performance improvement plans

• Catalog manager, fostered a working relationship with over 1,600 existing

customer, handled any special needs or direct sale items such as chef coat, aprons,

uniforms or any embroidered apparel. Reps collectively maintained a weekly

average of $2,000 a week

• Managed inventory levels of direct sale items such as gloves and can liners which

customers received on a recurring basis

• Responsible for customer disputes on service and/or pricing issues

• Interviewed potential candidates to fully staff the vacant positions at my location

• Administered safety training for the service professionals. As well ensuring 100%

compliance with Cintas strict safety standards

• Recruitment activities including presentations with local universities to enlighten

officials of the opportunities with Cintas

Cintas Corporation, Baton Rouge, LA

Management Trainee, March 2013 to September 2014

Junior level management program, which allowed me to manage partners in four different

facets (production, service, office and sales) of the business. In totality I managed over

150 partners over an 18-month period.

• Managed and motivated 120 production partners to exceed expectations as well as

strategically improved processes to ensure efficiency

• Created and fostered relationships with new and existing customers to ensure

customer satisfaction and retention.

• Prospected and sold up to $100 a week to potential customers as well as up sell

additional products to existing customers

• Assisted in managing labor, material cost and utilities for the facility to allocate

revenue in other areas

• Lead process improvement (green belt) projects to ensure process efficiency and

partner productivity

• Interviewed potential candidates to fully staff the vacant positions at the location

as well as prospected potential candidates at local job fairs and university career

fairs

• Instructed safety & compliance materials to production partners

• Lead and organized partner inclusion events within in the community and south

central group

Dillard’s Department Store, Baton Rouge, LA

Sales Associate, July 2012 – March 2013

• Assisted in growing the shop business by 12% for the fall and winter quarters

• Interacted with customers and convincing them to make purchases

• Strategized to meet assigned sales targets in the given period of time

• Completed all the assigned tasks by the sales retail manager

• Kept track of the stock and inventory in the store and placing orders for

replenishing stock

• Maintained the proper display of goods in the store and ensuring that they comply

with the quality standards

Southern University and A&M College, Baton Rouge, LA

Graduate Assistant, August 2012 – May 2013

• Assisted academic counselors with the day-to-day administrative duties

• Ensured effective and efficient communication about academic stability and

academic support services available to the student-athletes

• Cultivated and sustained appropriate professional relationships with students, staff

and faculty

• Assisted the Assistant Athletic Director of Media Relations in filming and editing

stories for the web and related press conference duties and responsibilities

WAFB - CBS News Station, Baton Rouge, LA

Intern, January 2012 – May 2012

• Assisted sports reporters and sports anchors with the day-to-day operations

• Created and developed story ideas; filmed and edited media packages

• Tailored stories to accommodate different markets with the use of a variety of

creative writing skills and techniques

Organizations

• Beta Gamma Sigma, Southern University and A&M College Chapter (2014)

• Southern University MBA Student Association (2014)

• Southern University SHRM Chapter (2012-present)

• Pi Sigma Epsilon-Epsilon Rho Chapter (2012-present)

• Alpha Phi Alpha Fraternity Incorporated –Beta Sigma Chapter (2012-2013)

Director of External Affairs (2012-2013)

• Southern University Student Athlete Advisory Committee

Committee Member (2008-2012) President (2011-2012)

• Southern University

Football Player (2008-2011) Team Captain (2011)

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