Customer Service Sales
Resume:
KATHARINE L. CAMPBELL
*******@*******.***
SUMMARY
Hands-on Business Professional capable of wearing many hats with over 8 years experience in all aspects
of executive administrative responsibilities. Outstanding verbal and written communication with very
strong people skills. Detailed and able to multi-task many activities with a very positive “can do”
approach to getting the job done at the highest level of quality. Excellent at coordinating and organizing
all levels of administrative activities with proactive diligent follow-up skills. Customer service oriented
and a team player. Well-traveled on a global basis with a very good understanding of different cultures
and how to manage administrative tasks in an international environment. Joined AMERICORP VISTA
May 2010 through May 2011 volunteer one year program (domestic version of PEACE CORPS).
WORK EXPERIENCE
Columbia Cargo, Jantzen Beach, Portland, OR July 2013 - Current
Administrative Assistant/Accounts Payable
Performed all administrative duties as well as Accounts Receivable using QuickBooks, invoicing,
handled daily reports and coordinated marketing affairs promoting quality service and customer relations.
Freight management tasks and overall office responsibilities.
December 2013 – June 2014
Rice Toyota, Greensboro, NC
Customer Relations/Sales Associate
Was hired as a Customer Relations greeting customers and working directly with Sales Manager and
General Manager to promote a smooth process to both purchase and rent Toyotas from December 2013
through April 2014. Was approached by General Manager to perform sales of vehicles and trained to
work directly with customers and service department managers to increase revenue.
August 2009 – September
Swanson Staffing, Sarasota, FL
2014
ADMINISTRATIVE ASSISTANT
Worked for many companies in the Sarasota/Bradenton, Florida area performing as a
receptionist/administrative assistant, heavy phones, supporting several departments per company and
versatile with duties and responsibilities. Excellent reference from agency. Worked between intervals for
years.
MCCONNAUGHHAY, Duffy, Coonrod, Pope and Weaver Sarasota, FL February 2011-December
2011
LEGAL ASSISTANT
Performed various clerical duties, assisted with end of month payroll billable hours, handling all
confidential and sensitive matters. Handled heavy phones as receptionist as well as all office machines.
August 2009-2010 – 2013-2014
TRC Staffing, Bradenton, FL
Assignments varied from temporary to permanent positions with agency performing clerical skills at
several companies supporting departments ranging from Customer Service, Receptionist to Quality
Assurance. Excellent reference from agency. Worked for temp agency between intervals for years.
COLUMBIA River Brokers, Jantzen Beach, Portland, OR JANUARY 2007-AUGUST
2009
Worked directly with CEO handling first hand contact with customers both in person and on the phone,
handled all confidential matters regarding personnel, operated all office machines and was responsible for
daily reports from nationwide vendors and trucking services, all in a timeframe consistent with business
hours.
INTERNATIONAL HOTEL MARKETING, INC., Oceanside, CA May 2002-October 2007
Project Director
Direct large and small marketing and sales teams for major hotel promotions for a variety of business
purposes and industries.
Coordinate all administrative activities required to complete major projects on time and within budget.
Play an active role in overseeing and tracking the metrics of the promotions and the increase in staff
performance efficiency.
Provide leadership and administrative support to the assigned project team.
Maintain database/tracking tools for assigned projects which can include a full spectrum of
performance parameters.
Coordinate extensive domestic and international travel, meeting planning, global team workshops and
teleconferences.
WESTFIELD SHOPPING TOWN, Vancouver, WA December 1999- August 2001
Customer Service Representative
Provided customer service for a variety of activities including: mall shoppers, promotions, vendors,
security, loss prevention, and new start-ups in the mall.
Heavy phone and multi-tasking was required in this fast paced position focused on problem customer
service problem solving.
Prepared and assisted in compiling weekly and monthly status reports.
Organized the Shopping Town files to facilitate quick access to customer service information.
NORDSTROMS INC, Tigard, OR and Vancouver, WA October 1998- June1999
Sales Associate
Worked as a sales associate in jewelry, clothing and accessories.
Coordinated arrangements and prepared materials for store promotions.
Responsible for customer call-backs, and sales events.
Responsible for jewelry vendor relationships and inventories.
Actively participated in the analysis of performance and metrics of other sales staff.
Achieved All Star Status for high quality performance in first 90 days of position.
TECHNICAL AND TRAINING SKILLS
Highly proficient in coordinating administrative tasks involving time sensitive objectives and all
confidential matters. Heavy phone lines and reception duties are a key strength as well as diplomacy
when dealing with customers/clients/public. Computer literate in Word and the Outlook email system.
EDUCATION
University of Syracuse, NY BA Business Administration (GPA 3.87)
State University of New York @ Morrisville, NY AA (GPA 3.78)
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