Customer Service Software Developer

Shravani Budur **** Linkwood Drive, Apt# ***, Houston, TX. 77025 Email: ********.*****@*****.*** M: 832-***-****

EDUCATION:

Masters in Computer Science Aug’ 2013 - May 2015(anticipated)

University of Houston (Main Campus), [Track G.P.A: 3.57/4.0]

Key Courses: Compilers, Data Structures, Algorithms, Cloud Computing, Computer Architecture, Databases,

Big Data Analytics, Machine Learning (ML), Object Oriented Programming and Design with C++, Statistical Analysis

Bachelors in Computer Engineering Sep’ 2008 – Jun’ 2012

Gujarat Technological University (GTU), Gujarat, India [G.P.A 8.67/10]

WORK EXPERIENCE:

Enterprise Systems, University of Houston, Houston (Main Campus) May 2014 - Present

Graduate Instructional Assistant, PeopleSoft Developer

Developed PeopleSoft (UH-System-wide) applications (CSR’s) as per the technical specifications

Applied customizations to delivered objects using People code and PLSQL, performed unit testing

NETIQ Corporation, Houston May 2014 – Aug’ 2014

Graduate Technical Intern, Software Developer

Worked on reports with SQL queries and debugging them using Bugzilla, iReport Manager and pgadmin3

Created an Utility tool to enhance the existing management of reports, followed Agile methodology

University of Houston, Houston (Main Campus) Jan’ 2014 – May 2014

Graduate Instructional Assistant

Developed applications using z-tree software to carry out economic public goods experiments

Designed and developed experimental tasks in ASP.NET and MS Access database

ESSAR Steel Ltd., India Sep’ 2011 - Oct’ 2012

Software Developer Intern

Developed a project titled ‘Project Tracking System’ on Struts framework, using front end as JSP with

Servlets and back end as MySQL

ACADEMIC PROJECTS

File Sharing using Amazon S3 for storage, AWS cloud services, MySQL, Java and JSP

Cluster the Netflix movies using K-means and list the reviews which rate higher using Map Reduce

Performing data analysis on dataset of ‘stackexchange.com’ using Hadoop Map Reduce code

Compiler Design, Implementation of WHIRL data flow analyzer (reaching definitions problem) using C++

Hardware Performance Measurement using PAPI Library on a cluster of five sorting algorithms in C++

Prediction for Traffic Accident Severity using ML paradigms like k-means clustering, Naïve Bayes etc. in R

Parsing an XML file and notifying when currency pair (bid) rate reaches the target rate using JAVA

Evaluated the sentiment of twitter users, stored the results in HBase, and analyzed sentiment versus time

TECHNICAL SKILLS:

Languages: C, C++, Java, C#, SQL, R, Python

Web Technologies: Servlets, JSP, HTML, XML, CSS, JavaScript, ASP.NET

DBMS: MySQL, MS Access, SQL Server, Oracle, Postgresql, MongoDB

Softwares: Netbeans, Eclipse, Microsoft Office, Visual Studio, Visio, Matlab, SVN, Apache Hadoop, Weka

TEAM WORKING AND OTHER SKILLS:

Proctor at University of Houston: Acquired Good Communication Skills, Punctuality, Customer Service

oriented skills at the testing center by invigilating students, resolved non-technical issues

Technical Head at GTU: Required being Responsible, Reliable and Quick Learner, involved and assisted in

administrative tasks and organization of events, performed data analysis and designed UML for a group

project: Cyber Café Management, presented on web crawlers and SEO (Search Engine Optimization)

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Attained 6 rank in 2 year at GTU and received “Academic Excellence Award”

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