Customer Service Medical, Customer Service, Care Taker, and CACAC-T.

MELANIE WALKER

** ******** ******

Hempstead, NY 11550

Telephone: 516-***-****

email: ***************@*****.***

PROFESSIONAL EXPERIENCE

Personal Care Aide 2/07 - Present

Long Island Center for Independent Living, Levittown, NY

Provide direct patient care to individuals and attend to daily needs, including

dietary, hygiene, and physical care. Monitor clients’ nutrition and ensure

meals comply with daily dietary requirements. Evaluate clients’ pain control

and report medical concerns to supervising physicians and nurses. Maintain

lines of communication with family members and provide regular updates

regarding conditions and prognoses.

Customer Service Specialist 11/05 – 11/07

1 800 Flowers, Carle Place, NY

Assisted customers with merchandise selection, conducted follow-up

services to ensure that orders were delivered as requested by customers and

thus ensuring customer satisfaction.

Certified Nurse’s Assistant 11/91 – 9/04

Holly Patterson Geriatric Center, Uniondale, NY

Provide residents with exceptional care and attend to their daily needs:

including hygiene, physical care and dietary needs. Supervised and recorded

resident’s medication intake, medical concerns, and behavior changes.

Interacted and communicated with family and health professionals on an on-

going basis.

Certified Nurse’s Assistant 5/90 – 11/91

Mayfair Nursing Home, Hempstead, NY

Provided residents with exceptional care and attended to their daily needs

including: physical care, dietary, and hygiene needs. On-going monitoring of

residents by maintaining client records, resident intakes (and outputs),

medical concerns. Maintained open communication with family members

and medical staff.

Baby Nurse, Companion, Housekeeper 6/86 – 11/91

Plaza Nursing Agency, Lynbrook, NY

Cared for newborns, children and the elderly. Provided exceptional pediatric

and geriatric care. Prepared nutritious meals, planned recreational activities

(both for children and seniors), and performed housekeeping tasks, i.e.,

assorted domestic duties.

EDUCATION

Credentialed Alcoholism and Substance Abuse Counselor (CASAC),

NYS Office of Alcoholism and Substance Abuse Services (0490) 6/12

Computer Job Readiness Training, EOC of Nassau Country, Hempstead, NY

Behavioral Science Courses, Nassau Community College, Garden City, NY

Certified Nurses’ Assistant, Suburban Technical School, Hempstead, NY

Behavioral Science Courses, Mercy College, Dobbs Ferry, NY

OTHER SKILLS

Credentialed Alcoholism and Substance Abuse Counselor (CASAC); Knowledgeable

in Word, Excel, Typing, Nursing Recording and Documentation

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